First time using IMO car wash and I was a bit confused, ended up paying separately for the drive thru then interior! Lovely guy apologized gave me a discount plus another for next time!!! Great job,... See more
Company replied
Location
Switch locationThe Meadway, RG30 4AG Reading, GB
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Pre-paid bundle - arrived early in day (just after 8:30), no queue, straight into wash. Experience always excellent as long as the wash is actually open! When it's not, there's no way of checking befo... See more
Company replied
I don’t think I got the wash I paid for. I paid £11 for Total Wax, but the machinery kept stopping, effectively trapping each car between the brushes, and having to be restarted. The sign displayed Ec... See more
Company replied
The car wasn't generally dirty, but it did have bird droppings on the rear side. You could have kept using the pressure washer, but it didn't seem to be noticed because they do everything so quickly,... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
The Meadway, RG30 4AG, Reading, United Kingdom
4.2
Great
53 reviews
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Always a great service
5 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Best automatic car wash around
Best automatic car wash around. Well worth getting the App. Man in charge is a star.
3 May 2026
Reply from IMO Car Wash - Reading
Nigel Blackwell,
We appreciate your great feedback! We're so happy you think we're the best and that you find the app worthwhile. We're glad you appreciate our staff!
IMO Car Wash
Disappointing service
Disappointing service. Watched the sequence of cars before me, however when they got to me I saw rushed half hearted service. Sure enough got home and found streaks, dust and leaves in crevices. All I wanted was a good clean outside! When i spoke to the chap who took payment...told him seems a very rushed job! His reply was they are busy! Won't be returning.
26 April 2026
Unprompted review
Reply from IMO Car Wash - Reading
R Hutt,
We appreciate your feedback and are sorry to hear the wash quality was not up to standard. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great carwash
Great carwash, easy to use as staff guide you through, plenty of options to choose from. The use of the app makes it super easy
25 April 2026
Reply from IMO Car Wash - Reading
Alison Flynn,
We appreciate you sharing your experience! We're so glad to hear that our staff was helpful and the app made using our carwash easy with plenty of options.
IMO Car Wash
Reply from IMO Car Wash - Reading
Sarah,
We appreciate you sharing your experience! We're so glad your first use was fast, issue-free, and had honest pricing. Thank you!
IMO Car Wash
First time using IMO car wash and I was…
First time using IMO car wash and I was a bit confused, ended up paying separately for the drive thru then interior! Lovely guy apologized gave me a discount plus another for next time!!!
Great job, definitely recommend 👌
14 April 2026
Reply from IMO Car Wash - Reading
Fiona Nelson,
We appreciate you sharing your first experience with us. We're happy to hear that our team member was able to assist you and that you were pleased with the service. Thank you for the recommendation!
IMO Car Wash
So so.
Car was cleaner but by no means really clean, for instance it was still dirty around the boot edge and handle.
12 April 2026
Reply from IMO Car Wash - Reading
customer,
We regret the wash wasn't thorough, especially around the boot. We appreciate your feedback and will review our processes to improve cleanliness.
IMO Car Wash
Reply from IMO Car Wash - Reading
Emma ,
We appreciate you sharing! We're so glad to hear that our staff are consistently friendly and smiling, providing great service for you.
IMO Car Wash
Reply from IMO Car Wash - Reading
Rupert,
We're sorry the app is unstable. We'll investigate these issues to improve your experience. Thanks for letting us know.
IMO Car Wash
Quick efficient and always make sure…
Quick efficient and always make sure it’s a good clean wash, always happy to give the last little wipe down if the machine has missed a bit…
Staff are always happy and cheerful.
21 March 2026
Reply from IMO Car Wash - Reading
Robin Mason,
We appreciate your positive feedback! We're happy to hear that you find our service quick and efficient, and that our staff are cheerful and helpful in ensuring a good clean.
IMO Car Wash
Disappointing
I don’t think I got the wash I paid for. I paid £11 for Total Wax, but the machinery kept stopping, effectively trapping each car between the brushes, and having to be restarted. The sign displayed Eco Plus as I went through and I don’t remember seeing any soap at all. I was not informed of the problem beforehand.
19 March 2026
Reply from IMO Car Wash - Reading
Please Contact Us via our Website so that we can investigate this further.
Pre-pay and arrive early!
Pre-paid bundle - arrived early in day (just after 8:30), no queue, straight into wash. Experience always excellent as long as the wash is actually open! When it's not, there's no way of checking beforehand, then it's 0-1 stars...
13 March 2026
Reply from IMO Car Wash - Reading
Stephen ,
We're glad you enjoyed the quick service. We appreciate your feedback regarding the uncertainty of wash availability. We'll explore options for providing updates about our hours. Thank you!
IMO Car Wash
Reply from IMO Car Wash - Reading
Juliet Lyons,
We're happy to hear that you consistently have a great experience with us. Thank you for your continued support and positive feedback!
IMO Car Wash
Good car wash
Very busy at lunch time and had to queue a while but good car wash and great customer service from the helpful gentleman that explained the process to me as I was nervous using the car wash.
9 March 2026
Reply from IMO Car Wash - Reading
EmJ,
We appreciate you taking the time to share your feedback. We're glad you enjoyed your experience, and we're happy to hear that our team was helpful and explained the process well. We know it can be busy during lunch.
IMO Car Wash
Reply from IMO Car Wash - Reading
Punam Gurung ,
We appreciate you sharing! We're so happy to hear that you found our service easy to use and our staff friendly during your visit with us.
IMO Car Wash
Superficial washing
The car wasn't generally dirty, but it did have bird droppings on the rear side. You could have kept using the pressure washer, but it didn't seem to be noticed because they do everything so quickly, yet I paid £15 for the service. I'm very disappointed, never again. 🤨
1 March 2026
Reply from IMO Car Wash - Reading
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
Reply from IMO Car Wash - Reading
Mark Hawker,
We appreciate you sharing your experience; we are so glad you always receive a friendly welcome from our team!
IMO Car Wash
Great service from a wonderful team
Great service from a wonderful team. I have been getting my car washed at this car was for years with no issues or concern. The last wash was fantastic, especially as it's been a while since it's last clean. Recommended and trusted car wash!
25 February 2026
Reply from IMO Car Wash - Reading
Carla,
We're happy to hear that you consistently receive great service from our team. It's wonderful knowing your recent wash was fantastic, especially after a while. We appreciate your recommendation and trust!
IMO Car Wash
I pre payid for car wash on app and…
I pre payid for car wash on app and when I went car wash was closed to maintain break but after 2hours still was closed till 6pm. I am so disappointed because I spend money and time and no service done.
25 February 2026
Reply from IMO Car Wash - Reading
KA,
We regret that the car wash was closed after you prepaid. We appreciate you letting us know.
IMO Car Wash
Reply from IMO Car Wash - Reading
Paul,
We're glad you found it easy to use. We appreciate your feedback regarding paying while in the queue, and we'll look into this.
IMO Car Wash
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