As always a pleasure using the wash, staff are attentive & friendly. It’s my goto car wash as my car is parked under a tree so as I’m sure you can image plenty of blossoms from the tree and birds (yo... See more
Company replied
Location
Switch locationCroydon Road, BR3 4AA Beckenham, GB
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I booked and paid via the app but could not find the voucher. The staff member says the app needs refreshing as it does not update automatically. If you don't know that, it is very frustrating! Close... See more
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Just had my car washed, and while the staff at the car wash were incredibly friendly and helpful, I was a bit disappointed with the results. The automatic machine left wash marks on my car, which i... See more
Company replied
Update on the review below: I would like to thank Daniel Jones who responded to my feedback, took the matter seriously and resolved the issue promptly. Much appreciated. ....................... See more
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Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Croydon Road, BR3 4AA, Beckenham, United Kingdom
3.7
Average
84 reviews
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A man who worked there started shouting…
A man who worked there started shouting at me. He bagan taking pictures of me in my car. I asked for the manager. He called the manager on the phone and started saying nasty lies about me. I requested to speak to him. He said no
29 May 2026
May use AI-assist with repliesRead more
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As always a pleasure using the wash
As always a pleasure using the wash, staff are attentive & friendly. It’s my goto car wash as my car is parked under a tree so as I’m sure you can image plenty of blossoms from the tree and birds (you can imagine the rest). The ceramic coating has kept my paint looking like new even after two years. The app is easy to use and I often buy washes in bulk.
23 May 2026
Reply from IMO Car Wash - Elmers End
Michael Bailey,
We're so pleased to hear you consistently enjoy your visits! It's wonderful that our staff are attentive and friendly. We're glad the ceramic coating is keeping your car looking new and that our app is easy to use. Thank you for your continued support!
IMO Car Wash
Professional staff and very good…
Professional staff and very good service every time
22 May 2026
Unprompted review
Reply from IMO Car Wash - Elmers End
Soffiane,
We appreciate your positive feedback! We are glad you enjoyed our service.
IMO Car Wash
Im so happy with the car wash
17 May 2026
Unprompted review
Reply from IMO Car Wash - Elmers End
BleonKryeziu,
We are so happy you enjoyed our car wash!
IMO Car Wash
Service was so poor ,pre spray guu…
Service was so poor ,pre spray guu sprayed only one wheel, other guy brushed only one side of the car ,after my car dried was not enough clean stains all over the car ,had to wash it again with local car wash.
Don't recommend Elmers end branch
9 May 2026
Unprompted review
Reply from IMO Car Wash - Elmers End
lukasz murza,
We appreciate your feedback and regret that the service at the Elmers End branch did not meet expectations. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The way the person was telling me how…
The way the person was telling me how to use thr app was a bit rude. I was asking if I can pay via app and it wasnt a pleasant conversation. Not a great place to go ever and wouldn’t recommend to anyone.
7 May 2026
Reply from IMO Car Wash - Elmers End
MT,
We appreciate your feedback and are sorry to hear that your interaction was unpleasant. We aim for respectful service, and we'll address this to improve our customer interactions.
IMO Car Wash
Reply from IMO Car Wash - Elmers End
Vj natural flooring,
We're happy to hear that you enjoyed the great value of our car wash! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
The machine stop working had to go…
The machine stop working had to go forward missed half of the car wash the car was still dirty when I left
29 April 2026
Reply from IMO Car Wash - Elmers End
Gregory Booth,
We regret the machine stopped and the wash was incomplete, leaving your car dirty. Please contact us directly with details at our customer service email.
IMO Car Wash
Easy cleaning , affordable price.
I love coming here. I buy a prepaid wash pack (the more you buy the more you save) and show the QR code to the guy there, he scans it and off we go.
The only reason I gave 4 stars, is that recently the car doesn't get dried as much as it used to.
27 April 2026
Reply from IMO Car Wash - Elmers End
Linda Clarke,
We appreciate your feedback and are glad you enjoy the prepaid wash pack. We'll look into the drying issue you mentioned to ensure we provide the best service possible. Thanks again!
IMO Car Wash
The foam gun was not available
The foam gun was not available, again, for my Ultra HD wash at the Elmers End branch. I resent paying for a service I don't receive.
25 April 2026
Reply from IMO Car Wash - Elmers End
Norman Watson,
We regret that the foam gun wasn't available during your Ultra HD wash. We appreciate your feedback and will investigate the equipment availability at the Elmers End branch.
IMO Car Wash
I felt very rushed
I felt very rushed. The staff worked quickly hosing down before I drove the car into the car wash. The water looked filthy but seemed to clean ok. Windows were streaky though.
24 April 2026
Reply from IMO Car Wash - Elmers End
J Binley,
We appreciate your feedback and we're sorry you felt rushed and the windows were streaky. We'll review our processes to improve the experience.
IMO Car Wash
Bought ceramic xtr for free triple foam…
Bought ceramic xtr for free triple foam wash.
Nothing received
18 April 2026
Reply from IMO Car Wash - Elmers End
OtwotoSpusu,
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The car was left with soap all over the…
The car was left with soap all over the back window, wing mirrors and not dried in various places. When dried there were dirty “drip marks” all over the car, especially the front window.
21 April 2026
Reply from IMO Car Wash - Elmers End
Andy M,
We appreciate your feedback and regret the soap and drying issues. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Really friendly car wash
Really friendly car wash. Sometimes I can find these places quiet daunting (silly I know) but they are very straightforward and kind when it was obvious I wasnt sure what wash etc to get. Clean car... happy customer
12 April 2026
Reply from IMO Car Wash - Elmers End
Hayley,
We're happy to hear that you found our car wash friendly and straightforward! We aim to create a welcoming environment and are glad you had a positive experience and a clean car. Thank you for your feedback!
IMO Car Wash
Paid almost £10.50 for car wash and…
Paid almost £10.50 for car wash and when car came out it was almost as dirty as it went in just washed but not cleaned. seems like all fancy names but no actual cleaning power in the chemicals being used. I would prefer to go back to hand car wash and pay £8 which will be much better service and better cleaning quality.
Staff more interested in taking payment rather than actually cleaning the car.
12 April 2026
Reply from IMO Car Wash - Elmers End
Many thanks for your review. Please contact us via our website so that we can investigate further.
Many thanks
IMO
Reply from IMO Car Wash - Elmers End
Marina Tulley,
We appreciate you sharing your experience with us. We're so happy to hear that you found our staff friendly and professional!
IMO Car Wash
Reply from IMO Car Wash - Elmers End
LZ,
We're happy to hear that you found our service quick and easy! We appreciate your feedback on the convenience of online payments.
IMO Car Wash
Ash was very good
Ash was very good, I was a new customer and made me feel at ease and even gave me a complimentary extra for being a first time customer
9 April 2026
Reply from IMO Car Wash - Elmers End
customer,
We're happy to hear that you felt at ease as a first-time customer! We appreciate your positive feedback and are so glad you enjoyed your experience with us.
IMO Car Wash
Reply from IMO Car Wash - Elmers End
and Deliver To Steve Attwood,
We're glad you found our services quick and easy, especially with the new QR option! We appreciate your positive feedback.
IMO Car Wash
Easy just scan qr code and got discount…
Easy just scan qr code and got discount even better
2 April 2026
Reply from IMO Car Wash - Elmers End
Sacha Peart,
We're happy to hear that you found it easy to get a discount by scanning the QR code! We appreciate your positive feedback and are glad you enjoyed it.
IMO Car Wash
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