Paid £14 for Ultra HD wash at the Boldon branch. No wheel wash as stated on price board but would be hard to get one when no wheel wash brushes are fitted in the car wash. Dryer didn’t come down eit... See more
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Location
Switch locationNorth Road, NE35 9AR Boldon Colliery, GB
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The guys do a pre wash etc, before proceeding with the wash, coming out the other end looking immaculate 👍👏
Company replied
Was waiting for almost 5 mins with no cars in front of me for staff to appear. When they did arrive, the barely spoke to me. I found their manner rude and abrupt.
Company replied
Great straight forward service thank you
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
North Road, NE35 9AR, Boldon Colliery, United Kingdom
3.0
Average
13 reviews
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Reply from IMO Car Wash - Boldon (ASDA)
David,
We are so happy you enjoyed our service. Thank you for your kind words.
IMO Car Wash
Avoid these car washes.
Paid £14 for Ultra HD wash at the Boldon branch. No wheel wash as stated on price board but would be hard to get one when no wheel wash brushes are fitted in the car wash. Dryer didn’t come down either so car still wet and my car came out dirtier than it went in.
Reporting this as fraud as stating things you are getting for a price when you can’t as not fitted or working as they should.
Avoid these as always something wrong with the washes.
20 May 2026
Unprompted review
Reply from IMO Car Wash - Boldon (ASDA)
Barmwin,
Thank you for your feedback. We are sorry to hear that your visit was not satisfactory. The issues you've raised do not meet our standards. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Poor customer service
Was waiting for almost 5 mins with no cars in front of me for staff to appear. When they did arrive, the barely spoke to me. I found their manner rude and abrupt.
14 March 2026
Reply from IMO Car Wash - Boldon (ASDA)
Julia,
We regret your wait and the abrupt service. We appreciate your feedback and will address this to improve our team's responsiveness and courtesy.
IMO Car Wash
The operator at Boldon was so aggressive
The operator who worked on Saturday 21st February at Boldon was in a really bad mood. He was rude and extremely arrogant banging on the boot of my car with the brush when I didn’t move along quick enough. He was extremely aggressive and I was scared to get out of the car to confront him. IMO you need to seriously monitor your staffs behaviour, and I certainly won’t be going back there again
7 February 2026
Reply from IMO Car Wash - Boldon (ASDA)
LKJ,
We're concerned to hear about the staff member's behavior and that you felt intimidated. Thank you for bringing this to our attention. We'll address this internally to ensure it doesn't happen again.
IMO Car Wash
Excellent clean and polish- looks new
The guys do a pre wash etc, before proceeding with the wash, coming out the other end looking immaculate 👍👏
16 February 2026
Reply from IMO Car Wash - Boldon (ASDA)
David Wright,
We're happy to hear that our pre-wash process and attention to detail resulted in a spotless finish for you. Thank you for your positive feedback; we appreciate it!
IMO Car Wash
No triple foam wash
I went to get a triple foam wash. There was no foam avaliable so did not get the wash I had pre-paid for. ☹️☹️☹️
9 February 2026
Reply from IMO Car Wash - Boldon (ASDA)
Ray,
We regret that the triple foam wash was unavailable during your visit. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Had a Ultra HD wash car was unreal…
Had a Ultra HD wash car was unreal after it was a wet day also
20 January 2026
Reply from IMO Car Wash - Boldon (ASDA)
Diablo,
We're happy to hear that you enjoyed the Ultra HD wash, especially after a wet day! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Staff not very friendly
Staff not very friendly, and when I got there, whole of the car wash machine broke down so didn't even get my car washed even though I've paid.
7 December 2025
Reply from IMO Car Wash - Boldon (ASDA)
customer,
We regret that the staff was unfriendly and the car wash was not working after payment. Please can you get in touch with us directly on the following email address?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
imo carwash at boldon colliery…
went to carwash at boldon colliery asked for triple foam wash paid for the wash then went through the wash program and triple foam was not working .attendant knew it was not working but declined to mention this but took my cash .i spoke to him and found out that he had notified imo 3 days prior to me using car wash
24 February 2025
Unprompted review
6 months on
6 months on, still no improvement. Saturday 27th July. Been here since 8.30am as website and google say open at 8.30am. Now 9.10am and no sign of an attendant. Abismal
27 July 2024
Unprompted review
IMO Car Wash Boldon (ASDA) is poop
One young lad working here who speaks in broken English. The telephone number for this facility has been disconnected. The IMO Head Office Tel. No. 01494 897410 points you toward their email address because human customer services doesn't exist.
So I paid £18 for a Ceramic XTR and then drove home upon arriving I still have caked on bird poop on my roof. Not going to return there its out of my way and I'm not prepared to waste my petrol.
24 June 2024
Unprompted review
Disgusted
Attended Boldon car wash today but definitely wish I hadn’t. Operator exceptionally rude. On getting car home I found it to be dirtier than before car wash. In hindsight the pre-wash was almost non-existent and on going through the wash there was no triple foam colours being dispersed onto car. Complete rip off. Would give minus stars if possible.
email address given by IMO won’t accept my email.
This is a disastrous organisation.
30 January 2024
Unprompted review
Reply from IMO Car Wash - Boldon (ASDA)
We are sorry to hear about your poor experience at our site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you
1 star as I can’t leave zero stars…..
1 star as I can’t leave zero stars…..
Paid £10 for an almost top of the range wash, when I got home and out of my vehicle one side and the whole boot area looked like it hadn’t been washed at all…
I wish this allowed me to show photo’s, it was disgusting
20 January 2023
Unprompted review
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