Washing is excellent but drying is very very poor. The car always comes out partially wet. The car owners need to keep some microfibre clothes in their car in order to wipe dry the car manually soon a... See more
Company replied
Location
Switch locationCardiff Road, CF63 2QW Barry, GB
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The staff were courteous and took care not to put the pressure lance into wheels, as I've had with other car washes. The car came out looking pristine
Company replied
I drove up to the car wash and seeing they had the ability of now being able to scan a QR code to select and pay for your wash I thought I’d give it a try. I expected to have to do lots of regist... See more
Company replied
I often use this carwash as its local to me. Workers are polite and efficiant. The carwash is good but not perfect.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Cardiff Road, CF63 2QW, Barry, United Kingdom
3.9
Great
29 reviews
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Reply from IMO Car Wash - Barry
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Barry
Samantha Giles,
We appreciate you sharing your experience with us! We're so happy to hear that you consistently receive excellent customer service.
IMO Car Wash
Reply from IMO Car Wash - Barry
Helen Hicks,
We appreciate you sharing! We are so happy to hear that you find our people lovely. Thank you for your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Barry
Nigel,
We appreciate your feedback and regret that the rain guard wash did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Rude staff
Arrived at 8 for opening, staff member said it would be a 10 min wait, I was happy to wait. After 15 mins and watching him put the kettle on for a cup of tea he told me with no apology that the car wash was broken. By this point another car had parked behind me in the que, after some stern words he suddenly got it working again. I purchased a pack of 3 car washes, after I have finished these I’ll never use a IMO car wash again poor poor customer service.
25 March 2026
Reply from IMO Car Wash - Barry
customer,
We appreciate you bringing this to our attention. We're sorry your visit didn't meet expectations due to the delay and initial issue with the car wash. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Barry
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
There was dirt left on both side doors…
There was dirt left on both side doors and sills
21 March 2026
Reply from IMO Car Wash - Barry
mark nethercott,
We regret the dirt left. We'll address this to ensure a better cleaning process. Thanks for your feedback.
IMO Car Wash
Reply from IMO Car Wash - Barry
Nigel,
We appreciate you letting us know that pre-booking made things easier and faster for you. We are glad you had a positive experience!
IMO Car Wash
Reply from IMO Car Wash - Barry
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Barry
Lyn Howell,
We're happy to hear that you found our staff friendly and efficient and were able to prepay. Thank you for your positive feedback!
IMO Car Wash
It was easy to book online
It was easy to book online, good choice of washes, value for money, staff helpful
28 February 2026
Reply from IMO Car Wash - Barry
customer,
We're happy to hear booking online was easy, and that you found a good choice of washes and helpful staff. We appreciate your feedback on value for money!
IMO Car Wash
Paid for the £15 wash when I got home…
Paid for the £15 wash when I got home there was still dirt and Birds mess on my car and my wheels were still dirty, which I would kind of expect if it was the cheapest wash option. I went back there to explain that my car is still dirty and could they wash it again I even showed them that I paid by showing them on my online banking statement they said they would not wash again and made myself and 6 other customers reverse back on to the Main road which in my opinion isn’t the right way to deal with these situation’s, will I use this car wash again most definitely not and this is a shame as there is competition directly across the road from the Barry town Branch
24 February 2026
Reply from IMO Car Wash - Barry
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
The staff were courteous and took care…
The staff were courteous and took care not to put the pressure lance into wheels, as I've had with other car washes. The car came out looking pristine
14 February 2026
Reply from IMO Car Wash - Barry
Maesyguy,
We appreciate you sharing your experience! We're so happy to hear that our staff were courteous and careful, and that your car came out looking pristine.
IMO Car Wash
Reply from IMO Car Wash - Barry
Kym,
Thank you very much for the feedback it is greatly appreciated.
IMO Car Wash
I often use this carwash as its local…
I often use this carwash as its local to me. Workers are polite and efficiant. The carwash is good but not perfect.
11 January 2026
Reply from IMO Car Wash - Barry
Helen Hartery,
We appreciate you taking the time to share your thoughts. We're glad to hear that our team is polite and efficient. We value your feedback on the carwash quality.
IMO Car Wash
Reply from IMO Car Wash - Barry
We appreciate your kind words – thanks for your support!
Good and efficient
1 January 2026
Reply from IMO Car Wash - Barry
Thank you for your great feedback. We’re very pleased that our service met your expectations.
Car drying cloths are still broken…
Car drying cloths are still broken after several months- still charging full price even though machine is defective
24 December 2025
Reply from IMO Car Wash - Barry
Please can you get in touch with us directly on the following email so we can gather more details?
Customer-Services@imo-carwash.co.uk
Many thanks
IMO Car Wash
Generally A Good Car Wash but Not All Working
The staff at the IMO are always polite.
What I don’t like is that for the last 2/3 months the rotating hanging towels at the exit of the car wash have not been working and there is no notice on the way in to advise you that this is the case, and they are still charging full price. This is not right as far as I’m concerned and something needs to be done.
Lastly when they close for maintenance the closed sign cannot be seen from the road in either direction and you only find out once you’ve turned in. This also needs to be addressed.
20 December 2025
Reply from IMO Car Wash - Barry
GlynM,
We appreciate your feedback and are glad you find our staff polite. We're sorry the car wash exit towels have been malfunctioning without notice, while the full price is still charged. We'll address this issue.
IMO Car Wash
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