First time going there and the fellas working there were really helpful showing me what I needed to do (I was making it more complicated than it is, it’s actually really simple) I only got a £9 wash... See more
Company replied
Location
Switch locationNewbury Road, SP10 4DU Andover, GB
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Friendly staff, but machine stopped half way through wasning my Mini Clubman, so I had to open the window to talk to the operator who was trying to get it going again, so ended up with quite a lot of... See more
Company replied
Nice guys, however... It needs cleaning and it needs updating. It feels very dated now, things don't seem to work quite how they should, for example the Ceramic XTR or other coatings seem to flow lazi... See more
Company replied
The service is value for money, efficient, thorough, made my car feel like I am just collecting it again from the Delearship, no effort required from me, swift contact free frictionless payment. What... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Newbury Road, SP10 4DU, Andover, United Kingdom
3.7
Average
60 reviews
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You still haven't replied to my…
You still haven't replied to my response, and im still left withoit my Ultra HD voucher... rubbish customer service.
21 May 2026
Reply from IMO Car Wash - Andover
Anon,
We sincerely regret the delay and your missing voucher. We are actively looking into this for you.
IMO Car Wash
Came out dirtier than when it went in
Came out dirtier than when it went in. Really streaky and barely touched the wheels.
20 May 2026
Not good service need some professionalism
They laughed and criticised the look of my car just because of how dirty it was and they don’t know this but I have really bad anxiety so I don’t pay nearly £20 just to be criticised and laughed at
16 May 2026
Reply from IMO Car Wash - Andover
customer,
We are truly sorry to hear about your experience. We take your feedback seriously and will address this internally to ensure it doesn't happen again.
IMO Car Wash
Friendly staff
Friendly staff, but machine stopped half way through wasning my Mini Clubman, so I had to open the window to talk to the operator who was trying to get it going again, so ended up with quite a lot of water inside the car.....not had that probelem previously, so hopefully a one off and next time will be a five star experience!
14 May 2026
Reply from IMO Car Wash - Andover
Stephen,
We are truly sorry to hear about the issue with the car wash and the water inside your Mini Clubman. We are investigating this malfunction to prevent it from happening again. We appreciate your understanding and hope to provide a 5-star experience next time.
IMO Car Wash
Nice guys but needs modernising and cleaning!
Nice guys, however... It needs cleaning and it needs updating. It feels very dated now, things don't seem to work quite how they should, for example the Ceramic XTR or other coatings seem to flow lazily out of the pipes and do not fully cover the car for example. Please update/clean and refresh it as this was my favourite car wash and now it's slipping into a rough and poor looking car wash. It's making me hesitate to use it as I've recently got a brand new car and the car wash has stopped numerous times while cleaning my car, including the brushes getting stuck on the front and me having to reverse with two of the guys in the car wash to get them off of my car.
14 May 2026
Reply from IMO Car Wash - Andover
Chris,
We appreciate your detailed feedback. We're sorry to hear about the issues you experienced with our car wash, especially with the dated equipment and the ceramic coating application. We are also concerned about the brushes getting stuck. We are committed to improving our service and will review your comments to ensure a better experience.
IMO Car Wash
Waste of Money - Car Left Dirty
Paid £11 for a Diamond Wax, car was covered in smears and dirt still remained, waste of money
9 May 2026
Reply from IMO Car Wash - Andover
customer,
We appreciate your feedback and we're sorry your Diamond Wax service did not meet expectations. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Broke off rear window wire arm and…
Broke off rear window wire arm and scratched rear window glass
3 May 2026
Reply from IMO Car Wash - Andover
A member of our customer service team will be in touch asap via email.
IMO Car Wash
First time going there and the fellas…
First time going there and the fellas working there were really helpful showing me what I needed to do (I was making it more complicated than it is, it’s actually really simple)
I only got a £9 wash but my car looks amazing. The wash down of the wheels and windscreen before the conveyor belt wash made a massive difference as those are the bits that usually don’t get properly cleaned at ordinary car washes. I am so happy with how clean my car is now, I won’t be using a run of the mill car wash again.
1 May 2026
Reply from IMO Car Wash - Andover
Angela Ellis,
We're happy to hear that our team was helpful and that you are amazed by how clean your car is! We appreciate your positive feedback regarding our services.
IMO Car Wash
Reply from IMO Car Wash - Andover
Stephanie ,
We appreciate your positive feedback! We're happy you found our service fast and friendly and that you felt it was value for money.
IMO Car Wash
Staff are always very friendly and…
Staff are always very friendly and polite, I wouldn’t go anywhere else
22 April 2026
Reply from IMO Car Wash - Andover
customer,
We appreciate your kind words! It's great to know our team's friendliness and politeness make your visits special. Thank you for your loyalty!
IMO Car Wash
The service is value for money
The service is value for money, efficient, thorough, made my car feel like I am just collecting it again from the Delearship, no effort required from me, swift contact free frictionless payment. What is missing from my Amsterdam experience of such a car wash, one can live without.
23 April 2026
Reply from IMO Car Wash - Andover
T E P,
We're happy to hear that you found the service efficient and valuable. It's great to know your car felt like new and the payment was swift. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Andover
Morgan O'Kennedy,
We're glad you found our service quick, easy, and a great value. Thank you for your positive feedback; we appreciate it!
IMO Car Wash
Quick with welcoming staff
23 April 2026
Reply from IMO Car Wash - Andover
Martin Hannah,
We appreciate you sharing! We're so happy to hear that you found our staff welcoming and our service quick during your visit with us.
IMO Car Wash
Fast service.
22 April 2026
Reply from IMO Car Wash - Andover
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Went to use it and the right hand side…
Went to use it and the right hand side of car wash wasn’t working so had closed and waiting engineer to attend
18 April 2026
Reply from IMO Car Wash - Andover
Mr Stuart Harris,
We regret that the car wash was not working when you visited.
IMO Car Wash
A shiny new quick car wash
A shiny new quick car wash. The app works well but the system still needs staff to initially clean your car before going through the washer. Happy with results but top programmes are expensive.
10 April 2026
Reply from IMO Car Wash - Andover
Steve Hutchings,
We're glad the app worked well for you and your car came out shiny. We appreciate your feedback regarding the initial cleaning and program costs. We'll consider this as we improve our services.
IMO Car Wash
The Team & Machine Did A Good Job
Able to pay on a QR code and select the required option and the guys there (and the machine) did a good job.
9 April 2026
Reply from IMO Car Wash - Andover
Richard,
We're happy to hear that you had a positive experience with the QR code payment option and the service provided. Thank you for your great feedback!
IMO Car Wash
Scratch the hell out of my car from the…
Scratch the hell out of my car from the automated washing
11 April 2026
Reply from IMO Car Wash - Andover
Many thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks
IMO
Reply from IMO Car Wash - Andover
William,
We appreciate you sharing your first visit experience! We're so glad to hear that our staff made it easy and enjoyable for you.
IMO Car Wash
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