imile.com Reviews 5,691

The delivery driver put the ordered item in the rubbish bin which was then collected by the council rubbish collection

The iMiLe delivery company provides extremely poor service. I have made many purchases on AliExpress before, but this is the first time a package was delivered to the wrong address and left outside on the street with no recipient and a closed house. This is completely unacceptable. Standard delivery procedure requires the courier to leave a notice for the customer to collect the package at the post office if delivery is unsuccessful. This company failed to follow basic delivery standards and showed a serious lack of responsibility.

Pretty bad. This is my first delivery from imile. Last week they didn't deliver due to 'incorrect address', the address was correct. The parcel went back to the 'warehouse' wherever that is. I'm guessing a capital city as it's now 7 days after the first failed attempt and I just got the same email saying my address is wrong. This is despite several emails and a phone call last week confirming my address and my request for the driver to call me if they were having problems finding us. I don't see why, every other delivery company can manage it.

YEG location. I had a parcel that was attempted for delivery AFTER our business hours and after days of back and forth with their online chat agent, I was able to pick up my parcel. They had the parcel for 2 weeks and are located literally 4 minutes from my delivery address and couldn't find a way to deliver my parcel between 8am-5pm. The local office is in embarrassing amounts of disarray. Big boxes and bins full of undelivered parcels in rooms all over the place. Nothing is secured. A big EMPTY warehouse with empty sorting bins and no delivery trucks in sight. These parcels don't even look like any delivery attempt was ever made at all. The 1 employee working there when I arrived was completely unaware that i was coming in, even after the online agent said she would let them know. AND I had to wait almost 15 minutes while he rifled through piles of packages in different boxes and rooms to find my parcel. I can't image anyone waiting for a parcel to be delivered by this local branch has ever been happy with their experience. If I were a less than honest person, I could have easily lifted and pocketed any number of parcels that were just sitting by the main door. If you do have a parcel with these guys, I would highly recommend heading down to their local office and just picking it up yourself. You'll never get it otherwise.

My parcel was marked as out for delivery but was never delivered. I have now been waiting for 3 days without any update. Customer service was unhelpful and confusing, and no one could explain where my parcel is. Very poor communication and unreliable service.

One of the worst companies in UAE with no customer service and negative attitude, if you see the name under any app just avoid ordering, if there is negative rating am sure they will be at the top of it

Fake delivery attempts, zero accountability, and customer service that does nothing. Still waiting on my SHEIN package. Hands down the worst courier company I’ve ever dealt with.

awful service. You can’t get hold of anyone at the company. My items never arrived.

I was at home and saw a driver leave my item (not in a secure location). I went out to see then returning from their car with another item, pick up the first one and then ‘deliver’ the second item. They then returned to the vehicle with the first parcel (only one was left). Two delivery motivations were received but only one parcel left.

Three weeks later the keep telling game it is being investigated. The supplier and PayPal won’t refund me money because I-Mile keep telling them they have delivered the item which they haven’t.

Beyond frustrated at everything about the situation

Unprofessional and unreliable. I don't think they know what they are doing.

still waiting for my Shein order and get told it will be delivered on one day then the day comes and it doesn’t arrive then it get told that it will arrive on another date and you can’t speak to a person about it

WORST experience ever !! And It’s frustrating they should STOP using iMile, they keep on taking parcel back to depot doesn’t provide clear information. This has been stressful, time-wasting, and completely unprofessional.

In all of my time shopping online I have never met a company as bad as this. There is no warning of your package until when it is delivered and them whatsapp call you. I was at work so could not check my phone. I work lose to where I work and they would not deliver it there. I dont know why online stores destroy your customer experience with these disgusting companies. I asked when I would get my package and was told I must re schedule. On top of that they recorded that the package had been delivered. Imile is a fucken disgrace.

Terrible carrier service. Not only do they leave packages out the front of the wrong buildings, despite them needing to just step inside to the foyer and deliver to the front desk, they will simply declare your delivery not possible if they cant be bothered finding the right one or getting out and walking into the foyer.

I had an extremely poor experience with iMile and their delivery associate, Zahid Nazeer. After a personal dispute regarding his rude behavior, the associate explicitly refused to deliver my parcel, stating he would not complete the service because I intended to report him.
​While the parcel was eventually delivered after I filed a formal complaint, the associate’s conduct remained hostile and unprofessional during the handover. A delivery should be a straightforward transaction, not a confrontational experience.
I am currently awaiting confirmation of an internal investigation. Customers should not have to deal with threats of withheld property due to an associate's lack of professionalism.

I have had a package out for delivery 4 times now and 4 times in a row it's been taken back to their depot. The customer service says they don't have any direct contact with the depot or anyone in the company so there is nobody who can tell me why they have all gone back and when it will be delivered if ever. This is an utterly disgraceful company who should not be allowed to do business here. They take no responsibility with their service whatsoever. NEVER uses this company.

Very very bad service.they didn't provide my stuff yet.the drivers are holding my things.i order the things for my wedding anniversary celebration.now I am really worried 😫

2 deliveries, 2 parcels stolen… never had an issue with any other delivery in the 5 years I’ve lived here so let’s put 2 and 2 together.

Very poor delivery service. They keep saying the courier will come, but no one shows up on time. Complete waste of time and very unprofessional.

Having had deliveries over the last couple of years not once has a delivery been on time , always days late. If I go to place an order and they are the stated delivery partner I won't order ever again.