Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,222

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, support, and helpfulness, often explaining complex information in an understandable way. Many highlight the exceptional service, noting the team's professionalism, attentiveness, and efficiency in securing mortgage offers and managing finances. Reviewers frequently mention the excellent communication, with staff keeping them informed and answering questions promptly throughout the entire process. People appreciate the personalized approach, especially those with challenging cases or first-time buyers, finding the advice frank, independent, and stress-free. The overall sentiment reflects a highly recommended service, with many customers returning for multiple transactions due to the consistent quality and trustworthy assistance.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently describing it as top-notch, excellent, and amazing.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Incredible service, knowledgeable advisers, helpful and perseverant! Would recommend to all!

I am immensely happy and grateful to the whole team at IMAB and especially to Justyna for handling our mortgage process. She made the process so smooth, she had great knowledge and workarounds and she was absolute pleasure to have as our mortgage adviser. Initially when we had issue with our credit score report despite our credit score being good she looked into it on different credit score platforms and worked through the issues we were facing. She was able to advise us on next steps and help us accordingly. Justyna took all the hassle out for us, she was concise, clear and patient with us which always helps when you have to deal with jargon. Also she was quick to respond to any emails or calls and always got back to us with updates.
Overall we are happy with the whole team, the service provided was beyond 5 stars and I would recommend to everyone who are looking for a smooth and informed mortgage journey. Many many thanks!

28 June 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Justyna is a complete ⭐🤩

Thank you for your review Khaynart. We're delighted to hear that you've been so well helped throughout your mortgage journey with us. It is often a very tricky process to navigate, even for us professionals, but it appears that despite of that you've achieved all your aims.

We look forward to helping you again in future.

Rated 5 out of 5 stars

Dan is very helpful and goes above and…

Dan is very helpful and goes above and beyond to ensure the best options for his clients. Would not reccomend anyone else!

29 August 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many, many thanks for your review Olivia. We're pleased to hear Dan has done such a good job helping you.

Rated 5 out of 5 stars

Best experience!

Just to say a huge " Thank you" for all the help I have received in finding my new mortgage . Really helpful, clear explanations, very efficient in every way. Will always 100% recommend!

19 August 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We're delighted to hear of your recent experience with the team Angela, and thank you for your recommendations.

Rated 5 out of 5 stars

Solving my mortgage problem

Nick Wood and his colleagues have been absolutely fantastic right from the off. I can't thank them enough for helping and advising me throughout this process. completely took all the pressure off me for which i am very grateful.

12 August 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Huge thanks for for the review Helen. We're pleased to have been able to take some of the stresses out of things.

Rated 5 out of 5 stars

I cannot recommend IMAB / Dan Curtin…

I cannot recommend IMAB / Dan Curtin highly enough! From start to finish Dan was professional, knowledgeable, and dedicated to helping me secure the best mortgage deal possible.

Dan was always available to answer any questions I had, and went above and beyond to ensure that I felt comfortable and informed every step of the way. Dan's attention to detail and his clear communication made the mortgage process seamless and stress-free.

I would not hesitate to recommend Dan to anyone in need of a reliable and trustworthy mortgage advisor. Thank you Dan, for all your help!

7 August 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Jess.

We're so pleased to hear how good the service that Dan has provided you with, has been.

We know that he'll be delighted to receive anyone that your recommendations might send his way.

Rated 5 out of 5 stars

iMAB - Chris Cornish

Chris Cornish has been very patient and supportive throughout the mortgage application process. We would wholeheartedly recommend!

6 August 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for the recommendation. We're pleased to hear you've been well supported by Chris.

Rated 5 out of 5 stars

Would recommend…

⭐️⭐️⭐️⭐️⭐️I have used Adrian’s services in the past twice & would definitely recommend him.

22 July 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi RLM.

Thank you very much for your recommendation of Adrian at our Stevenage branch.

Rated 5 out of 5 stars

Quick and efficient. Very professional!

Daniel was always available when we needed him, patiently responded to all of our questions and requests. Very good approach to client, online account was really useful and speeded up the process of applying for mortgage.

18 July 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your positive feedback. We will pass on your kind comments to Dan.

Rated 5 out of 5 stars

Dan Remortgage

Dan has, as ever, turned up trumps once again. Excellent service with a great result. Thank you.

19 July 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review 🙏🏻

Rated 5 out of 5 stars

Thank you Justyna & Emily!!

Justyna our advisor was so so helpful and reassured us through the process. She was quick to set up meetings and prompt replying to emails - keeping us updated as we went along. Emily was also great in keeping us updated through the application process. Thank you!!

8 July 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What wonderful comments to receive. It's great to see good support from your adviser through to the administration team. Thank you very much! ❤

Rated 5 out of 5 stars

Excellent Company

Excellent Company. We received great help from our Mortgage Advisor, Chris. He assisted us all the way through a very tricky remortgage and a new mortgage at the same time. His assistance was invaluable to us. Would definitely recommend.

15 July 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Tom.

We know mortgages can be tricky at the best of times, so it is wonderful to hear how well Chris has supported you throughout the process.

Thank you for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

Amazing

Overall an amazing experience, all information given in full and explained very well. The most helpful and informative person I've ever dealt with.

27 June 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for your review Rebecca. We've passed on your comments to your adviser, Dan Curtin.

Rated 5 out of 5 stars

Chris at IMAB has been a fantastic help…

Chris at IMAB has been a fantastic help in securing my first mortgage.

He is very thorough and works with you to get the best deal done. Great communication too. Highly recommended.

27 June 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

We delighted to have been able to have helped you with your first mortgage. The process can be daunting!

Thank you for taking the time to leave a review for your adviser, Chris Cornish.

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent. The process and my options were explained to me very clearly. I have remortgaged with Carol at IMAB before and will continue to do so.

12 June 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Carol sends her heartfelt thanks for taking the time to leave this review Paula.

Rated 5 out of 5 stars

Absolutely brilliant experience and…

Absolutely brilliant experience and service. Could not recommend enough. After having previously spoke to another broker who was unable to help us we spoke with nick and Phil who were so helpful. They answered every question I had and were always happy to help. They were so easy to keep in contact with and explained everything to us as first time buyers so well.

Once our mortgage application was submitted we spoke with the admin team and couldn’t fault Emily in anyway. She was amazing at responding to emails and keeping us in the loop with everything going on.

Highly recommend!!!!

11 June 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Wow, wow, WOW! Thanks so much Jenn.

All the team were delighted we were able to obtain a mortgage offer for you. Now you can start getting excited about owning your first home!

The iMAB team.

Rated 5 out of 5 stars

Fantastic client service

Karen has helped us every step of the way with our new mortgage. From the first contact, to meeting and then keeping in regular contact Karen has been excellent. She is friendly, helpful, efficient and super knowledgeable on all aspects and we are delighted to have reached out to Karen to guide us through. Thank you Karen!

1 June 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Derek.

Thank you for taking the time to leave a review for your Adviser, Karen Ramirez. We really appreciate your kind words and are pleased to hear that Karen has helped you so much.

Rated 5 out of 5 stars

Could not be easier or simpler

Dan just makes the remortgage process so easy - it's a daunting proposition but he simplifies it so much, presumably does a load of donkey work on your behalf, and gives straight forward options that are easy to choose between.

31 May 2024
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for your review Tim. Rest assured, the donkey work is Dan's favourite part of the job 😉

Rated 5 out of 5 stars

Dan went above and beyond

Dan went above and beyond. Highly recommend

28 May 2024
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks Ryan. Dan was more than happy to help.

Rated 5 out of 5 stars

Excellent Service and Care

Adrian and Jane made the whole remortgage experience smooth and straightforward.
They are a wonderful team to deal with!

21 May 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for the 5 star review Akash, we're more than happy to have helped. We have passed on your kind words to both Adrian and Jane.

Rated 5 out of 5 stars

Great service

Clare has been fantastic over the years dealing with various mortgages - I highly recommend her clear advice

14 May 2024
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review Paul. We've also appreciated Clare's work over the years for sure!

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