Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Highly recommended expert team

Really knowledgeable and approachable team. Communication was prompt and the use of their online platform made providing required information and documents very straightforward.

18 November 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your 5-star review, Martin!
We’re really pleased to hear you found the team knowledgeable and easy to work with, and that our online platform helped make everything straightforward. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Always perfect

Always perfect

28 October 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your review!

Rated 5 out of 5 stars

The best mortgage advisor company ever!

Karen at IMAB is honestly one of the most helpful, consistent and hardworking people I have ever had the pleasure to deal with. She was always on the ball, answered all our questions and always kept us up to date throughout the whole moving and mortgage process. And the rest of the admin team were just top tier for providing answers and keeping us informed with news from mortgage lender.

Without IMAB being our mortgage broker I don't think we could of got through the whole process.

Would highly recommend IMAB and the Team, all of them are very kind and always on hand to help!

5 stars for sure!

28 October 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your amazing review, Louis! We’re thrilled to hear how well Karen and the team supported you throughout your move. It’s great to know their hard work and communication made such a difference to your experience. We really appreciate your kind words and recommendation — it means a lot to all of us here at iMAB.

Rated 5 out of 5 stars

Brilliant

Brilliant! A colleague recommended I speak to Karen for mortgage advice when buying my first home and I would recommend anyone else to do the same. I had regular contact with Karen, everything was explained so well and clearly and nothing was too much trouble (or a silly question). Thank you

21 March 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your lovely review, Esther! We’re so pleased to hear that Karen made your first home-buying experience such a positive one. Clear communication and support throughout the process are what we always aim for — we’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

Always speak to a human....

Communication is always the key. Karen made complex communications simple.
We appreciate this. Despite this digital age we were able to navigate the complexity with relative ease.

16 October 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review, Bill. We're delighted to hear that Karen made the process clear and straightforward for you — great communication really does make all the difference!

Rated 5 out of 5 stars

Effective and professional advice from…

Effective and professional advice from Dan as always.

7 October 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review! We're really pleased to hear that Dan provided his usual effective and professional service — we’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Fantastic service from IMAB

I would recommend IMAB to anyone who needs advice in regards to their mortgage, Karen and Emily helped me throughout my process and the service I received was amazing, responses were fast and helpful in giving me all information I needed and helping me with any questions I had along the way.

1 October 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your kind words, Harry! We’re delighted to hear that Karen and Emily were able to guide you through the process and provide the support you needed along the way. It’s wonderful to know you’d recommend us, and we really appreciate you sharing your experience.

Rated 5 out of 5 stars

Returning customer

I used IMAB 5 years ago after they were recommended by a colleague and they did not disappoint. I was constantly kept up to date and couldn’t speak to someone whenever I wanted. So when my mortgage renewal came up, it was an easy decision and the service was excellent once again. Highly recommend!

1 October 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your wonderful review, John! We’re delighted you chose to return to us for your mortgage renewal and that the service lived up to your expectations once again. Your recommendation means a lot to us!

Rated 5 out of 5 stars

5 star service

I was very satisfied with the service provided by Dan. He explored all available options for me and selected the most suitable one. The process was quick, and I received my mortgage offer within a few weeks.
This is definitely a place I would return to — in fact, we already have an appointment booked with Dan for our re-mortgage.

21 April 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your fantastic review! Dan will be so pleased to know you were happy with the service and that he could find the best option for you. It’s great to hear the process was smooth and that you’ve already booked in for your remortgage — we look forward to helping you again!

Rated 5 out of 5 stars

Highly recommended

Dan was helpful and thorough throughout our remortgage process providing clear and accurate information at all times. Highly recommended for anyone looking for independent mortgage advice.

17 September 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your review! Dan will be delighted to hear your kind words. We’re so pleased he was able to guide you through your remortgage with clear and helpful advice. Your recommendation means a lot to us! 🏡✨

Rated 5 out of 5 stars

Amazing service

Amazing service - friendly, helpful and always available to answer any questions. Wouldn't use anyone else!

5 September 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind words! We’re so pleased to hear that Carol provided such a friendly and helpful service, always being there to answer your questions. It’s wonderful to know you wouldn’t go anywhere else! 🏡✨

Rated 5 out of 5 stars

Justyna and Emily were great as always

Justyna and Emily were great as always, helping us with the remortgaging of one of our properties. Professional, efficient, and a pleasure to deal with.

1 September 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind words, Burak! We’re delighted to hear that Justyna and Emily provided such professional and efficient support once again. It’s always a pleasure to help, and we really appreciate your feedback!

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from start to finish. Great product matched perfectly our complex requirements. Highly recommended

29 August 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your great feedback, Doug! We’re delighted to hear the service and communication met your expectations and that we could find the right solution for your needs. We really appreciate your recommendation!

Rated 5 out of 5 stars

Helpful and knowledgeable

Carol and the team at IMAB have always been exceptionally helpful and knowledgeable when arranging our Buy to Let re-mortgages, providing useful market insight and proactively managing the process from start to finish.

7 August 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review, Simon! We’re so pleased to hear that Carol and the team have been able to support you with your Buy to Let re-mortgages and provide valuable insight along the way. We really appreciate your feedback! 🏡✨

Rated 5 out of 5 stars

IMAB my go to broker

I have now used IMAB over the last few years, is my go to broker for mortgage and insurance. I have been very well cared by the team, specially Justyna and Fred in the past.

13 August 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind words and continued trust! We’re delighted to hear that Justyna, Fred and the team have looked after you so well over the years. It means a lot to be your go-to broker! 🏡✨

Rated 5 out of 5 stars

Excellent service from Carol and Emily

Excellent service from Carol and Emily. They kept us informed throughout and provided speedy resolutions to any issues that cropped up.
Highly recommended!

11 August 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you, Lauren and Richard! We’re so pleased to hear that Carol and Emily kept everything on track and made the process smooth for you. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Excellent service

Excellent service, our mortgage advisor Luca has been exceptional, - communication either by email or in person. Luca advised us what interest rates were available from various lenders and went through the process of purchasing a property.

4 August 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind review, Tracey! We're so pleased to hear that Luca provided such clear communication and support throughout the process. We're glad he could help guide you through your purchase with confidence. 🏡✨

Rated 5 out of 5 stars

I used Adrian 5 years ago and when I…

I used Adrian 5 years ago and when I was due to remortgage again i went straight back to him and he has been amazing again. He is always happy to help with my questions and provides a brilliant trustworthy service

17 July 2025
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for coming back to Adrian and for your kind words! It’s wonderful to hear you’ve had another great experience and that you continue to trust the service he provides.

Rated 5 out of 5 stars

Adrian was so helpful in the process of…

Adrian was so helpful in the process of getting us a mortgage. It was tricky at times but Adrian made it happen and we couldn’t be more grateful! He was extremely knowledgeable, patient and always available to help me with any questions. I would happily recommend the IMAB to anyone looking for mortgage advice!

23 July 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for your lovely review, Jessie! We’re delighted to hear that Adrian was able to guide you through the process and help make it happen, even with a few challenges along the way.

Rated 5 out of 5 stars

100% recommend!

Karen has looked after us for years, always so knowledgable and helpful, she has navigated us through some tricky times. Would 100% recommend!

18 July 2025
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your kind words! We’re so pleased to hear that Karen has been a consistent source of support and guidance over the years. We really appreciate your recommendation!

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