Melanie was very helpful and she was always quick to respond to any questions I had, which made it a pleasure to make my purchase. I cannot fault the level of service and would certainly look at usi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... See more
These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... See more
They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... See more
Company details
Information provided by various external sources
We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!
Contact info
Unit 3, 40 Comet Way, SS2 6GD, Southend-on-Sea, United Kingdom
- 01702617821
- mail@ilovefancydress.co.uk
- www.ilovefancydress.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Melanie was very helpful when I needed…
Melanie was very helpful when I needed a few items. Was super impressed with the stock and price. Will be returning for more outfits. Fabulous.
Great service
Great service, emailed for some measurements and received almost by return. Very helpful and would highly recommend
Amazing fancy dress place
Great customer service
Great customer service! Would highly recommend and with good prices!
Really good choice of outfits and…
Really good choice of outfits and accessories. The order process was very straightforward. I had a couple of questions which Melanie answered really quickly.
Thanks very much, would definitely recommend.
Excellent quality
Great service from seller and Halloween heads are far better quality than I expected.
Well worth the money. Will definitely purchase from this seller again.
Extremely happy with the customer…
Extremely happy with the customer service regarding a late delivery, Donna from the company advised if I returned the item as no longer needed that I would receive the full amount and postage. This was received within days.
Have no hesitation in using this company in the future.
Thanks again ☺ Denise
Amazingly fast and responsive customer…
Amazingly fast and responsive customer service by Donna....now just hoping that the items arrive as promised tomorrow...thanks Donna
Excellent customer service
Very easy site to navigate and order. Great variation of themes and outfits. Excellent customer service to arrange express delivery and amend an order. Great pricing!
Always very helpful in store
Always very helpful in store.
99% of the time they always have something similar if they don’t have exactly what you want.
We always use this company and really wouldn’t go anywhere else
Great service
Great service by Reshma. Had plenty of stock and exactly what I was looking for.
These guys are real life savers!
These guys are real life savers!
I got let down by another company & these guys went above & beyond especially Melanie.
I hadn’t realised that due to covid they only did click & collect from their shop & warehouse, but they were super friendly, super helpful, they managed to locate a witch’s outfit & nose for me, their customer service was second to none and I cannot recommend them enough!
It was completely my fault I sent the…
It was completely my fault I sent the wrong parcel to the wrong place, Donna and the team Have been absolutely amazing at sorting this out for me with minimal hassle to myself. I’m very grateful to them all.
Fantastic service and very reasonably…
Fantastic service and very reasonably priced.
Very helpful and quick acting
Melanie helped with a query I had on my order in a quick and professional manner. Followed up with an email to update on my order progress and included discount codes for future use. Highly recommended and will be using again. Thank you.
Customer service was great
Customer service was great. Accidentally ordered the wrong thing and it was dealt with quickly and efficiently!
Fab company
Fab company! My order was delayed and then returned by royal mail damaged. Melanie was straight on the phone to let me know what had happened and arranged a replacement to be delivered the following day. Superb customer service 🤩
Smashing company to deal with
Smashing company to deal with. Lovely staff. Melanie was extremely helpful and nothing was too much trouble!
Excellent customer service
Excellent customer service. I am fully satisfied. 10/10
Photo Booth Event
Asked for assistance with regard to a photo booth event. Spoke to a lovely lady (Mel), who managed to put together a great package at an excellent price. Great customer service and communication. Would highly recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








