iLending Reviews 

1,940
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and smooth process, noting that representatives are always patient, professional, and an absolute joy to work with throughout the entire journey. Many people deeply appreciate the efficient service, clear explanations, and significant financial savings achieved on their auto loan refinancing. However, some customers also noted unexpected costs, unwanted insurance additions, or unusually high interest rates proposed during the final refinancing steps. A few people also experienced poor customer communication, delayed responses, or frustrating interactions regarding their loan disclosures after receiving initial approvals.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

Clients share satisfaction on service, frequently praising the fast, smooth, and professional assistance that... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are friendly,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is simple, quick,... See more

Price

Consumers find price to be a mixed experience, as while some reviewers report significant savings with lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more

Company replied

Rated 5 out of 5 stars

There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more

Company replied

Rated 5 out of 5 stars

I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more

Company replied

Rated 5 out of 5 stars

was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Loan Agency

About iLending

Written by the company

We are iLending. We save people money on their car loans. We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time. iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,940)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Raymond Gifford is a Stud!

I was working with Raymon Gifford. He was well spoken, knowledgeable and very easy to work with. He made the experience with refinancing very seamless. He was able cut my rate in half, and then after that we went over some strategies that dropped my rate even lower! Couldn’t be happier. The dude is a stud and he has earned my business for all future refis. Thanks Ray!

15 October 2025
Unprompted review
iLending logo

Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

I am really appreciative of Ray and…

I am really appreciative of Ray and Larry’s help with my auto refinance. It was a really easy process and fast results. I had an out of state title and I still got my loan processed with in the same week, they got my interest rate dropped significantly low and I was able to skip a payment which was really helpful!! Thank you guys for all your help!!
A definite recommendation!!!!!

7 October 2025
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

From the first call of me inquiring

From the first call of me inquiring . The process was so easy and very quick. The representative Roni was amazing and sorry I don't remember the other 2 people that reached out but they were absolutely amazing I got everything I could've wanted. Thank you team...

10 October 2025
Unprompted review
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Reply from iLending

We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.

Rated 5 out of 5 stars

Super helpful was able to get my…

Super helpful was able to get my payments on my truck down and we’re very kind and helpful every step along the way

15 October 2025
Unprompted review
iLending logo

Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

Very good at responding and making the…

Very good at responding and making the process quick and easy. Got my interest rate cut in half!

14 October 2025
Unprompted review
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Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

The gentleman on the phone I spoke to…

The gentleman on the phone I spoke to Manuel Parraga from iLending made this experience easy and smooth would definitely recommend him and this company as a whole. Did not have to step into a bank to handle this matter which I have to say made it even better!

13 October 2025
Unprompted review
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Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative

2 October 2025
Unprompted review
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Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 5 out of 5 stars

I refinanced My Mercedes S560 with…

I refinanced My Mercedes S560 with iLending, not only did they cut my Apr down by more than half, they also provided me with a maintenance program that helped me tremendously, all inclusive of my new car note... The entire process was professional and quick, excellent Customer service.....

7 October 2025
Unprompted review
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Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 5 out of 5 stars

Great courteous customer service

Great courteous customer service, responds quickly, very professional and definitely knows what they're doing, will definitely refer to my family and friends!

7 October 2025
Unprompted review
iLending logo

Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

I worked with Angela and she was…

I worked with Angela and she was fantastic. Very knowledgeable, answered all questions, very smooth process.

1 October 2025
Unprompted review
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Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 5 out of 5 stars

Great company

Steve & Lawrence were great, my auto refinance went smooth everyone I spoke to were so helpful with any questions I had.

18 September 2025
Unprompted review
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Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

KRISTEN WAS GREAT TO WORK WITH

KRISTEN WAS GREAT TO WORK WITH. SHE MADE ME FEEL SAFE DEALING WITH YOUR COMPANY. We have been trying to do this for over a yr.

22 September 2025
Unprompted review
iLending logo

Reply from iLending

We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.

Rated 5 out of 5 stars

Fay is a great iLending representative

Fay is a great iLending representative! Very communicative and responsive which made the process a breeze from beginning to end. Highly recommended!

6 October 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for your review! If friends or family need auto loan refinancing, send them our way, and we’ll thank both of you with a gift card.

Rated 5 out of 5 stars

Jonas is awesome

Jonas is awesome , attentive to detail and patient and kind . Rare now a days.

3 October 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

Amazing experience with Angela!

My loan agent was Angela. She was very kind, knowledgeable, and patient. I have never experienced a smoother process and I could not have hoped for a better outcome! She was able to drop my interest rates by over half!! Truly a five star review!!

3 October 2025
Unprompted review
iLending logo

Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Perfect

Ty and the entire team at Ilending was amazing. Easiest, straightforward auto refi I have ever experienced with a super competitive rate… can’t ask for anything more… well done and thank you!

3 October 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

Great company

Great company, Angela did a great job we find a loan and I didn't like the numbers and she went beyond to find the best one for me. Thanks you

22 September 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

Very helpful,Efficient

Very helpful,Efficient. Got everything taken care of pretty quick.

1 October 2025
Unprompted review
iLending logo

Reply from iLending

We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.

Rated 5 out of 5 stars

Ty was amazing

Ty was amazing. He helped a lot and very quickly. He was easy to understand. Appreciate everything he have done.

24 September 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for your review! If friends or family need auto loan refinancing, send them our way, and we’ll thank both of you with a gift card.

Rated 5 out of 5 stars

Faye helped me with my refinance and…

Faye helped me with my refinance and she was amazing! She helped me with a few things that lowered my payment, which was just what I needed.
If you need to refinance do it with Ilending and ask for Faye, you wont be sorry!

25 July 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

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