iGPR Reviews 

148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and efficiency, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often resolving issues promptly. Reviewers find the service excellent, noting its ease of use, efficiency, and the significant time savings it provides, especially with workload management. The user experience is generally described as very straightforward and easy to navigate, with quick response times from support. However, some people mentioned occasional long wait times to connect with support, and a few noted that the system can be slow when loading large files or that large reports cannot be split for easier sending.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and time-saving... See more

User experience

Customers had positive experiences with user experience, consistently praising the system as easy to use,... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting that issues are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called IT support today and spoke to Tom who resolved the issue promptly and efficiently. I have always had a great experience with iGPR. Whenever I email or call their support team issues are resol... See more

Rated 5 out of 5 stars

I spoke with Tom, who was extremely helpful and made the whole process smooth and straightforward. Thank you, Tom, for your excellent support. IGPR is a fantastic service provider – very easy to use,... See more

Rated 5 out of 5 stars

We have iGPR and Managed service. Have had no complaints or issues with the Managed Service. The new Target Report within Managed Service is a time saver Any problems with the app itself, the iGPR t... See more

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more


Company details

  1. Software Company
  2. Computer Support and Service Company
  3. Medical Technology Manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(148)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using iGPR has made my workload easy…

Using iGPR has made my workload easy and more manageable, it has saved us a lot of time having to print summary and notes and reports for patients. It has also saved our GP's alot of time having to complete paper insurance forms leaving them with more time to complete other tasks. Given the pressures primary care are under iGPR has helped us manage these types of requests more efficiently.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

IGPR has really helped

IGPR has really helped reduce our workload and made managing paperwork much easier. The team is always friendly, helpful, and quick to respond whenever we have any IT questions or issues. Since using their Managed Service, communication has been great, and they contact us promptly if they need any extra information.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Using IGPR has helped with our reports

Using IGPR has helped with our workload. It ensures paperwork is dealt with quickly and efficiently. Also the staff at IGPR are always happy to help with any IT issues , very approachable and always happy to help.

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Great customer support

Thomas was very helpful, very patient and understanding when dealing with the issues I was facing when trying to use the software.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly team

Very friendly staff that are happy to answer all sorts of questions. IGPR itself is a phenomenal tool. Highly recommend for GP's.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Every time I have a question, I am always supported and given the time to go through things properly. The system itself is straightforward and extremely useful, taking a huge amount of pressure off our hands. Everything is always completed in a timely and professional manner by IGPR.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Efficient Service!

I work in a GP surgery as an admin and had a great service. I gave their line a call and was serviced quite quickly, efficiently. There were only 1 people in the que and waiting time was very short.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Tom

Tom was so helpful, kind and patient. I've had nothing but positive experiences with the Customer service team.

IGPR is honestly very vital for a GP admin team.
It free's up alot of time and is very easy to navigate.
My work would be much harder without it!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Such good customer service

I have always found the customer service fantastic, nothing is too much trouble.
Particularly in the early days when I started in this role, I was never made to feel like I was a nuisance which is important if you need to call.
The team always manage to resolve the hardest of issues, I have never come off the phone without my issue being sorted. I wish every customer service team were as pleasant and efficient.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Had an issue with attachments not pulling through in iGPR - sent a request through and they contacted to resolve the issue which was sorted in minutes. Thank you Thomas great service

20 May 2026
Unprompted review
Rated 5 out of 5 stars

iGPR is very good to help with…

iGPR is very good to help with insurance reports. The software has improved massively in speed and downloads documents etc. very quickly and redacts very quickly now. I can have a report done in about 5/10 minutes now.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

IGPR is extremely helpful

IGPR is extremely helpful to both practices I work at and any time I've needed help they have been able to resolve any issues and get us back up and running. great customer service and great system. The customer service and techs are really helpful, talk you through what's happening step by step and how to resolve it.

19 May 2026
Unprompted review

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