I called IT support today and spoke to Tom who resolved the issue promptly and efficiently. I have always had a great experience with iGPR. Whenever I email or call their support team issues are resol... See more
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Company details
Written by the company
We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.
Contact info
United Kingdom
- hello@igpr.co.uk
- www.igpr.co.uk
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Using iGPR has made my workload easy…
Using iGPR has made my workload easy and more manageable, it has saved us a lot of time having to print summary and notes and reports for patients. It has also saved our GP's alot of time having to complete paper insurance forms leaving them with more time to complete other tasks. Given the pressures primary care are under iGPR has helped us manage these types of requests more efficiently.
IGPR has really helped
IGPR has really helped reduce our workload and made managing paperwork much easier. The team is always friendly, helpful, and quick to respond whenever we have any IT questions or issues. Since using their Managed Service, communication has been great, and they contact us promptly if they need any extra information.
Using IGPR has helped with our reports
Using IGPR has helped with our workload. It ensures paperwork is dealt with quickly and efficiently. Also the staff at IGPR are always happy to help with any IT issues , very approachable and always happy to help.
Had an issue with one of our reports
Had an issue with one of our reports, called the helpline. Tom resolved my issue quickly and walked me through the whole process.
Thank you for your help, it really is appreciated!
Tom was so helpful with our call today…
Tom was so helpful with our call today he was very quick and helpful. He did call this am when we were very busy and he was happy to accommodate and call back at a better time for the practice.
Brilliant service
Brilliant service, makes our job much easier and faster!
IGPR saves so much time in the practice…
IGPR saves so much time in the practice - any issue we have are always dealt with on the same day.
Great service
Great service, always receive a response to any queries very promptly.
Great customer support
Thomas was very helpful, very patient and understanding when dealing with the issues I was facing when trying to use the software.
Very friendly team
Very friendly staff that are happy to answer all sorts of questions. IGPR itself is a phenomenal tool. Highly recommend for GP's.
Very Helpful
Every time I have a question, I am always supported and given the time to go through things properly. The system itself is straightforward and extremely useful, taking a huge amount of pressure off our hands. Everything is always completed in a timely and professional manner by IGPR.
Efficient Service!
I work in a GP surgery as an admin and had a great service. I gave their line a call and was serviced quite quickly, efficiently. There were only 1 people in the que and waiting time was very short.
Thanks Tom
Tom was so helpful, kind and patient. I've had nothing but positive experiences with the Customer service team.
IGPR is honestly very vital for a GP admin team.
It free's up alot of time and is very easy to navigate.
My work would be much harder without it!
Tom has rec my case and has been a huge help !
Tom has rec my case and has been a huge help ! he explained everything as we went through it and sorted my software out and got it working again ! amazing team and very helpful !
Such good customer service
I have always found the customer service fantastic, nothing is too much trouble.
Particularly in the early days when I started in this role, I was never made to feel like I was a nuisance which is important if you need to call.
The team always manage to resolve the hardest of issues, I have never come off the phone without my issue being sorted. I wish every customer service team were as pleasant and efficient.
IGPR is making life much easier for me
IGPR is making life much easier for me
Great service
Had an issue with attachments not pulling through in iGPR - sent a request through and they contacted to resolve the issue which was sorted in minutes. Thank you Thomas great service
iGPR is very good to help with…
iGPR is very good to help with insurance reports. The software has improved massively in speed and downloads documents etc. very quickly and redacts very quickly now. I can have a report done in about 5/10 minutes now.
IGPR is extremely helpful
IGPR is extremely helpful to both practices I work at and any time I've needed help they have been able to resolve any issues and get us back up and running. great customer service and great system. The customer service and techs are really helpful, talk you through what's happening step by step and how to resolve it.
really enjoy working with the IGPR…
really enjoy working with the IGPR software. And if ever I need any help or guidance, they are always extremely helpful and answer my calls very quickly. would defo recommend.
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