ICICI Bank Reviews 

I didn’t enter my UPI PIN or confirm the payment. This the amount has been deducted from imobile app. They are required to investigate such unauthorised charges. They are fraud. Also the customer service are very poor and rude.

I am giving ONE as I can't give ZERO (not available). Horrible Internet services, I am not able to use as first it says KYC need to submit documents (as attachment through email) and now saying "Internet banking not available for your account, Visit branch".. Helpline guys asking Debit Card number and PIN.. Guys .. Whats going ON...

An OTP entered for wrong transaction, Informed bank they took 3 month time and stated" amount cannot be reversed as the transaction was OTP based. what a investigation.

I’ve been banking with ICICI Bank for around 4 years, and honestly, this has been one of the worst banking experiences I’ve ever had. I rarely even use my Indian account- just for small Amazon purchases when I’m in India or when my family visits. Everything was fine until they suddenly started this KYC nonsense.

Being outside India, I had no idea about these requirements. When I tried updating my details online, the website kept throwing an error on the address submission page — the “Submit” button simply doesn’t work. For the past few weeks, I’ve been calling ICICI Bank almost every other day, and every time they promise to fix it “soon.” Weeks later, nothing has changed.

Because of their broken system, I couldn’t even make a simple purchase. I even asked them to just close my account out of frustration — but they said they can’t because the account must be “activated” first. What kind of logic is that? Absolutely ridiculous service.

Chorr bank, pathetic experience with their services and worst cx support

Horrible customer service. No response. Despite sending documents the other department doesnt receive it. It is like an endless pit where you can drop all you want and still not find it. Terrible website and overall I wouldn't like to bank with them. We would think that NRI accounts would get a better service, but it is the same below average service. Can't wait to get rid of the account soon.

Bank advertise as fraudulent transactions will be handled genuinely. However it never happens. They just for temporary refund and ask us to provide cyber complaint number with all the details. They don’t do any investigation and charge the temporary refunded amount back. So useless service.

The branch in Scarborough is very helpful. The contact center for the bank is pathetic. Each time I make an interac e transfer, they do not release the funds for at least 2-3 business days. It's my money being transferred out, but they hold on to the funds and say technical issues. This is bs. I do the same transaction from another bank and it gets done in 10 minutes.

very loss, useless

ICICI bank emphasizes digital banking, which helps in fast and easy banking. ICICI is always working on new improving operational efficiency.

I had my mortgage with ICICI for 12 years. During the last 2 renewals, they have given me unfavourable rates and had no interest in lowering (though I shared how many banks would provide a lower rate). Their response was "it will cost you to move your mortgage". Well, it didn't.

When they were informed of my going elsewhere they immediately stopped collecting and paying my property taxes (a month before the mortgage was paid out). A payment was due, I was not notified and I was charged a penalty from the City for my property tax. Though the penalty was low, I was angry that they did not inform me of a payment due when they were registered as being responsible for paying my taxes and had my money to pay it!

Horrible customer service, terrible treatment of a customer who never had an issue with their mortgage, and at this point I am just glad to be gone.

Disaster management of ICICI Bank customer care service

Horrible internet banking experience! Unable to raise a request. What is heck the support system is doing. I am sitting one hour for raising the service request. Who is the idiot is maintaining the banking platform.

I have been an ICICI Bank Shalimar Garden Branch customer for over a decade. In February last, I lost Rs. 2 lakh on an online transaction because of the ICICI Bank concerned person's negligence. The person never checked and matched the receiver's name and account number before letting the transaction go. ICICI did not obey the RBI ruling. But the stubborn ICICI won't accept their fault and won't compensate me. A very frustrating bank.

Before the ICICI Bank online banking was good and easy to navigate. Recently ICICI Bank updated its online services, after logging on, my experience is that is is difficult to navigate and difficult to use. What idiot (software writers) came up with the update and what idiot from ICICI Bank management approved it?
Why update something that is working perfectly and easy to navigate to something that does not?
Lord Krishna, about 5000 years ago, predicted the material world will form in Kali yuga (now), where it describes the human race in Kali-yuga as a vain and stupid people "spurred on by the lowest instincts." This is true of the ICICI Bank online updates - rather stupid, hence Lord Krishna was definitely correct.

Worst Bank. I was provided Coral Credit card with assurance that no annual charges would be levied. However I'm made to pay the same. Despite spending Rs 10 lacs annually no lounge service are provided on the card.

This is the worst bank ever. I am unable to see my online account from past 1 year , put someone else phone number in my bank profile and someone else is getting my OTP and looking my account details. They are breaching confidentiality of my account. Requested repeatedly to put my correct number but no action. Donot put any money in this bank.

This company itself is shit they dont have proper facilities for closing an account and it is a nightmare for international student. Money wanting horemongers that's what icici is.

good exp, good staff

Dear Shadab Gulshan,

As discussed with you today morning interest on delay payment of Rs:230/ i request you to check it and update the same, as total outstanding Rs:101530/but in that i had paid of RS:101230/, balance is approximateldy Rs:530 change, out standing delay payment as per you sheet, is Rs:(100-500), i request to wave of interest charges and other, below calculation as mentioned in credit card statement, please check it and conform the same,
outstanding balance is Rs:530/ wide card no 4019