ICICI Bank Limited Reviews 

Shivani did a great job and were very helpful. Jini also did great job giving excellent service

Excellent staff and their service at the Birmingham branch of ICICI. In particular, Sukhjinder Kaur who is my Customer Relationship Manager. She provided excellent service and assisted me personally to conclude an NRI matter. She is very knowledgeable and patient, guiding me on all the technical matters under consideration.

This bank is far better than its competitors. Try it and judge for yourself.

Just wanted to thank your Customer Services Representatives Ms Lakshmi Dogra and Ms Tanvi Kakkar who went above and beyond in their customer delivery to myself and my wife . I had alot of issues with my ICICI bank cards and account . Ms Dogra explained the whole process and also assisted by calling your head office as to resolve the situation, which was done in a timely manner. My mobile banking had issues too Ms Kakkar assisted me with this issue and explained all the functions for mobile banking. Ms Dogra also explained ICICI Banking in India as well as the UK , as i reside in the UK . It was great to receive good customer service on this occasion both your staff members need to be commanded .Pls pass on my regards and best wishes to both Ms Dogra and Ms Kakkar both of whome are an asset to ICICI Bank Southall branch .

A quick summary of my experience : I was betrayed, I lost access to my past 8 years of investments, and paid a heavy price for trusting them over the past 2 decades of my overall banking relationship with them. All these without my faults or any wrongdoings. The past one and a half months have been hell…

It all started on the 11th of July when through an e-mail I requested to convert my ICICIDirect account from Resident Indian(RI) to NRI. The following day Alston called me, I explained to him that I have a decent portfolio (comprising of MFs and Bonds) which I have built like a baby over the past 8 years, so this request is not just for a new account opening but rather a conversion. He said it would all be taken care of and take an overall 3 weeks time, within which my old account will be closed and a new NRI account will be created and all assets will be migrated to the new account. Subsequently, on 19th July he came to my house(on an appointment), we had lunch together and then he happily collected all the required documents. The following week my old account was closed, meaning I lost access to my investments. But I wasn’t worried because I thought I would anyways regain the access in a short while (as promised). On observing that no updates are coming in over the next week or so, I started calling Alston. My agony started here after. He didn’t respond to my calls, text, or WhatsApp messages. Was a bit surprised, the man who was spontaneously responding to my calls/messages before, had stopped suddenly. I started thinking about his well-being. Days later he responded saying he was on emergency leave but he will pick up the matter. He again came back quickly asking to resend a scanned copy of a credential, which I did. Finally, on 24th July I gained access to a fresh/new ICICIDirect account, on seeing that my old assets were not reflecting in my new account, I called him, but he hardly responded to my calls. One day he luckily picked up my call and referred me to Sambit(his colleague from London office). After several calls/text messages/voice mails, he finally responded on the 3rd day and collected my PAN number and said he will quickly get back to me. Seeing that he hasn’t come back, I pinged him and he responded that he is off and will get back by Wednesday(4th Aug). Today I have been calling him since monring, but there is no response. I thought let me try an alternate way by calling the NRI customer care(via UK toll-free number), they say since the request originated from an offshore Bank branch, I need to approach the branch. I even requested Alston to provide a colleague’s contact at the branch(the branch manager or customer care rep.) who I can speak to, but didn’t get a response. Interestingly, after number of calls/messages, Alston responded to me Today that he has resigned from the job. So, the door is shut for me there. The guy he referred me to, doesn’t respond to my calls. Every moment I regret that, I should have redeemed my assets rather than requesting for conversion. My 20 years of trust with ICICI Bank has been shattered. I lost the ability to redeem my own investments. I almost begged Alston that I have dire need of money, so I needed to redeem some holdings, but people are so merciless. In my career I worked for a leading UK bank for many more years, I know people in the finance and banking section, and most importantly the customer-facing guys must be sensible towards the customers because out of trust they keep their hard-earned money thinking that it is in the safe hand. And as they need, they can get back any time. It took 20 years to realise that I was in an illusion, after I requested help(to comply with regulations) they shut their doors. and removed access to my own investments.

I don’t know what to do next, all doors are shut. I am tired, frustrated, ignored, and humiliated. Possibly I am even considering to take off from work and go on a silent/peaceful yet indefinite protest in the Manchester Branch.

We had a very complicated state of affairs to get resolved. Our ICICI representative Geerish Mandreker from the Southall branch did a marvellous job of resolving all the issues. He was candid, frank, honest and had our best interests at heart. What a brilliant man. A true example of how a customer service agent should be. Thank you.

I used to be with PNB but their services were terrible. I opened an account with ICICI at their Tower Hill branch. I cannot believe how much superior the service from ICICI has been. Mr Dharav Shah is most helpful and very responsive, even at weekends. The ICICI website i also excellent, very modern and easy-to-use. I have been able to do all my transactions online.

I am 68 and never, ever in my life have I had such dealings with people who haven't got a clue what the word customer services mean. The website continually refuses to accept my personal details, although confirmed in a separate email. When phoning for advice, this lasts a couple of minutes, then they say "I need to do some things elsewhere, I will call you back" but they don't. A group of 6 year olds could operate a company better than this.

My wife, Ranjan, and I visited ICICI Wembley branch for help with various issues we had. We had the meeting with Bigya Tiwari who sorted out all our queries with her courtesy, kindness and professional approach to our issues. We were fully satisfied with her service.

Yesterday visited ICICI Wembley branch for some internet banking issue . I received excellent customer service in person & absolutely first class service and support over in branch. Highly professional with excellent interpersonal skills.
Very satisfied customer.

I had issues with ICICI bank processes especially KYC, spoke to multiple people in india both on phone and in branch - Karanjeet and team in Southall branch were instrumental in resolving my issues. They took ownership and drove the discussion to logical end. Would recommend others to use ICICI bank.

Scam bank took £95 of my funds never to be seen again. Contact the financial ombudsman

The worst bank I opened an account on the advice of my friend. It’s probably the worst thing I have ever done in my entire life.
Worst service by the bank in ( Vijayanagar branch in Bengaluru)India, and worst communication between the various parts of the bank in various places in India and even after closing my accounts , NRO NRI AND DEMAT ACCOUNTS I am still getting letters by email to maintain a minimum available balance. Harrasment of unending nature .RBI doesn’t take any notice of these by ICICI towards its old customers who are no longer banking with I ICICI

I live in uk I am trying to open my NRI ACCOUNT I call to customer service Birmingham branch but it goes to some call centre in India. And they don’t have any clue, the only promise they is call back which they don’t do, icici able to open a branch in Birmingham but but did not able to get a local landline number which quite surprising. So further I been told to go to soho office to verify my document and I went there and I verified my documents from Rahul ( a member of icic branch soho ) and he And we agree for a call back from India on Saturday 9-10 am time slot but no one calls then I call back to them to their call centre and request a call back from to submit my documents but they can’t give me a time slot because call centre don’t have authority so I have to sit home all day long to waiting their call to submit my document online but still they did not call and after one and 3-4 days I got a call yesterday around 5 pm uk time to submit my document though I was driving that time . Even any one open a chip shop he try to get a local phone number to rach out their local customers . How come is some body is sitting in call centre telangana India can understand uk situation and yesterday this guy again promise me to call back today 9-10 am and I am still waiting I did not went to work again today I think I should just leave it.

They didn’t managed to open my DMAt account even after 6 months of sending the all the required documents . Such a same !!

I have called 100 times , they all seems lost.

I had an issue with the online login and then got in touch with Anik shaikh My reference id - 378431
Sol id - 0258 to go through a video call. It went excellent I was able to log in seconds and was able to view all the information.
He also helped me navigate through the website .

Highly recommend

Opened a current account with them in September 2023 and had no issues at all. Everything works as it should, good app & online facilities. Cheque-book and Visa Debit card arrived quickly. Can't fault them.

I went to ICIC Bank today at the Wembley branch. The lady was so unhelpful and rude. Even after seeing all my documents she refused to open an account for me as soon as she heard I was bengali.
She saw my marriage certificate my passport etc but she was so rude.
Im hindu bengali and for some reason she thought I was muslim because my birth was in Bangladesh.
Disgusting!

never ever use this bank
they called me that they want to close my account but its been week southall branch doesnot know anything about it please dont open an account with them i am worried about my money i cant access my account online and deputy manager doesnot know anything
and staff in southall branch over rude they think customer open an account with thier bank and customer are their servants
they dont bother about their customer and treating people very rudely
how can bank take one week to get the information about online access

The worst banking service i have ever experienced.. if i have less then one star i would have given them that or minus

SAY NO TO ICICI BANK !!

Don't chose this bank other banks are far more better then them

I went into the Harrow ICICI Bank branch today and the service is appalling. There is no consistency in their processes. The worse thing is that different staff give different instructions. Their emails constantly give automated responses stating that it is full and will not take.more emails. Furthermore the branch telephone number they give goes to a call centre in India which cuts off after 2 attempts made. Never experienced a UK Bank give this level of bad service - Avoid if you can.