Icewear Reviews 

115
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently commend the high quality of the products, noting items like jackets and sweaters are well-made, comfortable, and stylish. Many people appreciate the excellent craftsmanship and design, finding the clothing suitable for various activities. Additionally, consumers consistently highlight the remarkably fast and efficient delivery service, with orders often arriving much quicker than anticipated. However, some customers also noted concerns regarding shipping costs. Several people mentioned that while satisfied with their purchases, the expense of shipping, particularly for international orders, was quite high. Despite this, many felt the overall value of the product justified the price.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, highlighting items like... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as superb, excellent, and... See more

Delivery service

People report positive experiences with delivery service, consistently praising the fast shipping times.... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding that the quality and comfort of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just got the Funi jacket that is wind proof & water resistant plus filled with down. I normally wear a women’s xl but this jacket is unisex. I was reluctant to order a medium based on the size chart... See more

Company replied

Rated 5 out of 5 stars

Bought a parka online. Delivery by DHL was fast. Item left Iceland Wednesday afternoon, delivered in The far North of Scotland on Thursday evening. Lovely parka Well impressed

Rated 5 out of 5 stars

Hi there. I'm from Brazil. Always searching, for premium clothes labels to dress. For me, it be a matter of proud, to wear your label. Specially, because your label, is unknow over here. Greetings, r... See more

Company replied

Rated 5 out of 5 stars

Placed my order for a sweater and a sweatshirt and received an email confirming that the items were shipped within a few hours. I live in northwestern British Columbia and my order arrived in seven bu... See more

Company replied


Company details

  1. Outerwear Store

Information provided by various external sources

Outdoor clothing and wool products designed and weather tested in Iceland. Down jackets, Scandinavian Norwegian style woolen sweaters, hats and gloves, guaranteed to keep you warm.


Contact info

4.2

Great

TrustScore 4 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(115)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful beyond words

I got the order so quickly! and when I opened the package I fell in love with it all! I am so pleased with the quality, the design, the feel of the wool. Thank you!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Soft Sweater!

This sweater is so soft and warm and beautiful....
I bought one while being in Iceland. Then at home, I saw, the same one in another colour and in my size, so I had to order it.... ;-)

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great jacket.

I saw this jacket on a gal working at the waterfall when we were in Iceland. She told me where she got it and I searched several stores but no one had a medium. When I returned back to the states I ordered it online. I ordered it on a Monday and it arrived Saturday. Shipping is a bit expensive. I ordered the pink, however, I would say that the color is more of a watermelon. I do LOVE it.

23 March 2026
Unprompted review
Rated 3 out of 5 stars

I liked the wool cardigan BUT

I liked the wool cardigan. But the same size (XXL) in the Merino pullover was MUCH smaller. It is too expensive to return, so I gave it away as a gift..... a very expensive gift. Wish your sizing was more consistent! But I like the quality of the sweaters !

20 March 2026
Unprompted review
Icewear logo

Reply from Icewear

Thank you for your feedback Tom, indeed the sizes can differ between items which is why size guides are published for each individual product. We will notify the design department and share your experience, hopefully reducing inconsistencies going forward!

Rated 5 out of 5 stars

Icelandic sweater

Placed my order for a sweater and a sweatshirt and received an email confirming that the items were shipped within a few hours. I live in northwestern British Columbia and my order arrived in seven business days. The Icelandic wool sweater fits perfectly and feels and looks fantastic. The sweatshirt is warm and comfortable not to mention looks great as well. Definitely worth the price and will be buying from this company again.

3 March 2026
Unprompted review
Icewear logo

Reply from Icewear

Thanks Trevor!

Rated 5 out of 5 stars

The clothes are very high quality.

The clothes are very high quality.
I am concerned about one of the sweaters I purchased as I look like a linebacker on top and the bottom is tighter than I wanted. I think their policy for returns/exchanges are good so I may go that route. The shipping was SO FAST! All and all, great experience.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed with Icewear

Disappointed with Icewear, they were unwilling to change size despite being notified immediately. Also I was charged for return postage of the item although I had paid for this myself. Response was very poor. I have bought many items in the past, but given this experience, will not be purchasing from them again.1

19 February 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi,

Thank you for taking the time to share your feedback with us.

At Icewear, we always strive to provide the best shopping experience, and we’re truly sorry to hear if your experience didn’t reflect that.

To ensure fast deliveries, our packing and shipping process is designed to be quick, but we understand this may sometimes cause issues with change of size.

When returning items, customers should not be charged twice, and we sincerely apologize for the inconvenience. We, therefore, of course want to make this right, but we’re unfortunately currently unable to locate your order in our system. We kindly ask you to send us an email to support@icewear.is with the order details and an explanation of the issue so that we can resolve this as quickly as possible.

We sincerely hope to turn this experience around and welcome you back to Icewear soon.

Wishing you a good weekend!

Best regards,
Lena, Your Icewear Team

Rated 1 out of 5 stars

Returns are a total rip off

The first sweater was fine, 100% wool, but with the second, I only realized it was largely made from nylon. I don't care for plastics, so I returned it and paid for the return shipping myself. When it came to the refund, though, they deducted both the cost of the original shipping as well as the return shipping as if they would pay for it themselves. So in the end they charged me 70 EUR for the shipping to EU, and returned less than the price of the sweater. Unacceptable.

20 January 2026
Unprompted review
Icewear logo

Reply from Icewear

Hi Mateja,

Thank you for taking the time to write us a review.

At Icewear, providing an exceptional shopping experience is our priority, and that includes our returns process, and we apologize for any inconvenience you may have experienced.

Our fantastic customer service team would of course want to assist you further and therefore we kindly ask you to send us an email to support@icewear.is so that we can look into this.

I hope you have a nice day!

Best regards,
Lena, your Icewear-Team

Rated 5 out of 5 stars

Bought a parka online

Bought a parka online. Delivery by DHL was fast. Item left Iceland Wednesday afternoon, delivered in The far North of Scotland on Thursday evening. Lovely parka Well impressed

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Funi is fabulous

I just got the Funi jacket that is wind proof & water resistant plus filled with down. I normally wear a women’s xl but this jacket is unisex. I was reluctant to order a medium based on the size chart but it fits perfectly. And if needed I can add a layer underneath it. It is very well made & it was worth the expense. I love it.

27 October 2025
Unprompted review
Icewear logo

Reply from Icewear

Great to hear! Thank you for your feedback

Rated 1 out of 5 stars

Never received skins bought in store to be shipped to me

Went to the store in Vik on Sept 9th. Purchased a blanket, three sheepskins, a sweater and 2 small items. The blanket and sheepskins were to be shipped to me (I paid shipping and even for the bags). Received the blanket, but no skins. I have emailed customer service three times (first time Sept 29) and have not had any response to my requests for my skins.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

Ordered at 8pm Monday 18th. Delivered 1.30pm Wednesday 20th. A fair price for the quality and design. Very pleased. Will use again.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great products with great quality

Great products with great quality
Love the new ski hat !
Makes me ski faster !!😆❄️❄️❄️

23 April 2025
Unprompted review
Icewear logo

Reply from Icewear

Hi Michael

Thank you for the nice words :)

Kind regards
Icewear support team

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