2026 June 26 I changed USD ($300) + CAD ($23.8) to ¥40,000 Japanese Yen today in Vancouver international airport. In Japan, I checked the currency rate and it is ¥161 to $1 USD, which is equ... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... See more
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... See more
Do not use the exchange rates are criminal 25% plus mark up and they then add a service fee on top of that
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, United Kingdom
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
2.0
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and no issues
Ordered some Japanese Yen as exchange rate was better than other online organisations. Was slightly nervous as over £1000 worth but delivery was quick and money double wrapped for added security. Will definitely order more before my trip (postponed due to covid).
18 March 2021
Reply from International Currency Exchange (ICE)
Hi Alison,
Thank you for your excellent review.
We're so pleased that your currency arrived promptly and you were happy with the service. We are delighted to hear you will use us again and really appreciate you taking the time to leave us positive feedback.
Hope you have a fab trip!
Thanks,
Lucy
I received the cash as promised
I received the cash as promised, but I was not expecting the denominations that arrived, I would have preferred large notes instead of the multiples in smaller denominations that arrived.
16 March 2021
Reply from International Currency Exchange (ICE)
Hi Thomas,
Thank you for your 5* review.
We're really sorry to hear you weren't happy with the denominations received in your order, our dispatch team try to give a good mix of notes when sending out currency.
For future orders, if you have a specific request please give us a call after placing your order and we can request the denominations that you prefer. Alternatively you can place your order over the phone with our customer services team on 0330 123 1432 and they can allocate specific denominations for you.
We hope you do come back to us again for your travel money and have a fantastic trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Jake,
Thank you for your great review.
We're so pleased to hear you were happy with our speedy home delivery service and the rates of exchange that we offer. We really do appreciate you recommending our service and hope you continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
Ordered Friday morning and arrived with…
Ordered Friday morning and arrived with Saturday post-excellent service and easy to navigate their website.
15 March 2021
Reply from International Currency Exchange (ICE)
Hi John,
Thank you for your fantastic review.
We're delighted to hear your currency arrived promptly and you were pleased with our easy new ordering site.
We do appreciate you taking the time to leave us such great feedback.
Hope you have a fab trip!
Thanks,
Lucy
Money arrived by 11am on Saturday.
14 March 2021
Reply from International Currency Exchange (ICE)
Hi Suzanne,
Thank you for your 5* review.
We're really happy to hear your currency was delivered in good time and hope you will continue to use us for your trips in the future.
Have a great holiday!
Thanks,
Lucy
The service was great and I received my…
The service was great and I received my money the next day.
14 March 2021
Reply from International Currency Exchange (ICE)
Hi Andrew,
Thank you for your 5* review.
We're really glad to hear your currency was delivered promptly and you were pleased with the service.
Happy travels!
Thanks,
Lucy
Great value for money and fast delivery
14 March 2021
Reply from International Currency Exchange (ICE)
Hi Malcolm,
Thank you for your 5* review.
We're really glad to hear your currency arrived promptly and hope you will come back to us in the future for your travel money.
Have a fab trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi there,
Thank you for your great review.
We're so pleased to hear you were happy with our home delivery service and the rates of exchange that we offer. We really do appreciate you taking the time to leave us positive feedback.
Hope you have a fantastic trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi David,
Thank you for your 5* review.
We're really happy to hear your currency was delivered in good time and you were happy with the service. We do hope you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Currency arrived as scheduled !
11 March 2021
Reply from International Currency Exchange (ICE)
Hi Dr Shaikh,
Thank you for your 5* review.
We're so pleased to hear your currency was delivered in good time and hope you will use us again in the future.
Happy travels!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Jean,
Thank you for your great review.
We're really pleased that you have been enjoying our home delivery service and so happy to hear you would come back to us again for your travel money.
Hope you have a fantastic trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Janet,
Thank you for your 5* review.
We're so glad to hear you were happy with our home delivery service and the rates of exchange that we offer. We do hope you will continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
Very good dealing with Ice
Very good dealing with Ice, after ordering some Euros, came very quickly, plesent lady on customer service,,,
Will buy again,,
Andy H,,,
9 March 2021
Reply from International Currency Exchange (ICE)
Hi Andy,
Thank you for your great review.
We're really happy to hear you were pleased with our home delivery service and your currency arrived promptly.
We do appreciate you taking the time to leave us such a lovely review.
Hope you have a fantastic trip!
Thanks,
Lucy
Brilliant Company Five Stars
I have used ICE for quite a few years and find that they give me one of the best rates and the currency is delivered next day. I would always recommend them to anyone. Brilliant company.
9 March 2021
Reply from International Currency Exchange (ICE)
Hi Marie,
Thank you for your excellent review.
We're delighted to hear you have been enjoying our home delivery service and really do appreciate you recommending us to others.
We look forward to being of service to you for many more years to come.
Hope you have a fab trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Stephen,
Thank you for your 5* review.
We're so pleased to hear you were happy with our speedy home delivery service and do appreciate you taking the time to leave us a great review.
Hope you have a fab trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Kieran,
Thank you for your 5* review.
We are happy to hear you were pleased with our home delivery service and hope you will come back to us in the future for your travel money.
Have a great trip!
Thanks,
Lucy
Money exchange.
Very quick,efficient service. And my money arrived the very next day. Would use again.
6 March 2021
Reply from International Currency Exchange (ICE)
Hi Margaret,
Thank you for your fab review.
We're delighted that you were pleased with our home delivery service and your currency was delivered promptly.
We're so glad to hear you would use us again for your travel money and really do appreciate you taking the time to leave us positive feedback.
Happy travels!
Thanks,
Lucy
Excellent service would use again
6 March 2021
Reply from International Currency Exchange (ICE)
Hi Miss T,
Thank you for your 5* review.
We're so glad that you were pleased with our service and really happy to hear you would use us again for your travel money.
Hope you have a great trip!
Thanks,
Lucy
Exchange rate on par with other…
Exchange rate on par with other recognised currency providers and delivered following day. Have used (ICE) many times and in fact use an ICE Clear card for overseas trips.
4 March 2021
Reply from International Currency Exchange (ICE)
Hi Alan,
Thank you for your excellent review.
We're really glad to hear you have been enjoying our home delivery service and our ICE Clear card on your trips.
We hope you will continue to use us for your travel money in the future.
Have a fantastic holiday!
Thanks,
Lucy
Very happy with ICE have been using…
Very happy with ICE have been using them for years. Rate is always good and fast service
4 March 2021
Reply from International Currency Exchange (ICE)
Hi Michael,
Thank you for your great review.
We're so pleased to hear you have been enjoying our home delivery service and the rates of exchange that we offer.
We look forward to being of service to you for many more years to come.
Hope you have a fab trip!
Thanks,
Lucy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.