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Rated 1 out of 5 stars

The worst online shopping experience I ever had. I ordered a screen for my car at the 15th of December for Christmas, which they said on their website would be possible with 6-9 days of deli... See more

Rated 1 out of 5 stars

Low Chinese quality at a high price!Very unsatisfied whit the product. I will never buy it again, and dont recommend to anyone.

Company replied

Rated 5 out of 5 stars

Det har været en god behandling og varen kom hurtig plus en gave for at handle med ICE shop tak for det

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3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Rated 1 out of 5 stars

The worst online shopping experience I…

The worst online shopping experience I ever had.

I ordered a screen for my car at the 15th of December for Christmas, which they said on their website would be possible with 6-9 days of delivery. It wasn't even packaged at the sub-supplier until the 5th of January, at which the 14 days of cancellation is up. This is when they decided to send me the "faktura", before even sending the package.

I had to contact customer support three times, and through email correspondence none of my concerns were ever addressed. I kept asking about when it could be sent, if I could have any compensation or updates on my package, or why my questions were being ignored.
Instead they kept sending me basic copy and paste responses on how it could take a few days for the supplier to send the package when the radio is purchased, and literally flat out ignored every single question or concern that I had in my email.

Still haven't gotten my package until this day, and I am now looking to cancel the order somehow and buy it elsewhere.

Would absolutely never recommend anyone to buy from this company, unless you're looking for trouble.

5 January 2023
Unprompted review
Rated 1 out of 5 stars

Not happy

Not happy
Very slow,many bugs,wiring made wrong
It was draining my car battery every 2 days,i had to go to mechanic to remake the wiring

23 December 2020
Unprompted review
ICE-Shop.dk logo

Reply from ICE-Shop.dk

Hi Avram

I am very sorry to hear, that you are having issues with your car radio. :(

Our customer service will contact you as soon as possible, in order to help you out with the problem.
We will of course help you out with a solution, so that you dont end up with a radio that keeps draining your battery!

Best regards
ICE-Shop.dk

Rated 1 out of 5 stars

Subwoofer not play

Subwoofer not play, i send back but it's gone and money not get back

4 November 2020
Unprompted review
ICE-Shop.dk logo

Reply from ICE-Shop.dk

Hi Linas

I am very sorry to hear, that your subwoofer was not working.

Our customer service will contact you right away, to find a solution to your problem.
If the product has been returned to us, we will of course arrange a refund on your order.

If you have any questions to your order, please do not hesitate to contact our customer service on service@ice-shop.dk. We will be ready to assist you in any way. :)

Best regards
ICE-Shop.dk

Rated 1 out of 5 stars

Low Chinese quality at a high…

Low Chinese quality at a high price!Very unsatisfied whit the product. I will never buy it again, and dont recommend to anyone.

27 July 2020
Unprompted review
ICE-Shop.dk logo

Reply from ICE-Shop.dk

Hello Vlad,

I am sorry to read that you are not satisfied with your product.

Please notice you can use your 14 days full return right by following this link:
https://www.ice-shop.dk/rma

Best regards

Rasmus Andersen
ICE-Shop.dk

Rated 1 out of 5 stars

Sent 2 emails to cancel my order since…

Sent 2 emails to cancel my order since i found a cheaper price on another site. No replies from them. Got my product today and now i have to return it.

6 May 2020
Unprompted review
ICE-Shop.dk logo

Reply from ICE-Shop.dk

Hello Radu,

I am sorry to read that we did not cancel our order in time.

I can see that you have been in contact with our support team by now, and i hope that you are satisfied with the service you have received from them.

Best regards

Rasmus Andersen
ICE-Shop.dk

Rated 1 out of 5 stars

Worst bloody Company I have ever tried…

Worst bloody Company I have ever tried to shop from, after 14 weeks and still no delivery, just blaming their sub suppliers for the delay I finally canceled my order. Their support just delayed 2 weeks at the time and I believe that was to stop me from canceling my order. If they don’t have better planning than 2 w ahead, they ought to replace there purchase department. Finally, as some sort of compensation their support guy offered 10% discount when other companies with just 3-4 weeks delay give you up to 50%. So, my recommendation don’t ever do any business with them.

26 May 2019
Unprompted review

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