I contacted the company for advice and guidance for extraction for a neff induction hob. Ted Valentinas gave amazing customer service above and beyond and something that appears to be rare these da... See more
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Review summary
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Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more
Company replied
Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more
Company replied
I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fi... See more
Company replied
Company details
- Kitchen Supply Store
- Appliance Store
- Electrical Appliance Wholesaler
- Home Improvement Store
- Ventilating Equipment Manufacturer
Written by the company
Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.
Why choose us?
Written by the company
- Price Promise
- Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
- Money Back Guarantee
- If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
- Friendly customer service
- We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696
Free Shipping within the UK Mainland for orders over £100
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.
Contact info
15 St John's Parade, DA14 6ES, Sidcup, United Kingdom
- 020 8463 9696
- info@i-sells.co.uk
- www.i-sells.co.uk
Special Trustpilot Deal
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good & prompt service
12 March 2026
Unprompted review
Reply from i-sells
Thanks for your feedback, Joe. We’re pleased you found the service good and prompt — that’s exactly what we aim for. If you need anything else, just let us know.
With appreciation,
The i-sells team
A HUGE thank you to Ted
A HUGE thank you to Ted for the excellent customer service I received when trying to inquire about which part I needed for my AC unit. He went above and beyond trying to help me get the exact pieces I needed. Also followed up with me several times to make sure the parts would suit my project. Couldn’t recommend this company enough.
20 February 2026
Unprompted review
Reply from i-sells
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear Ted went above and beyond to help you identify the right parts for your AC unit, and that he followed up to make sure everything would suit your project. Your praise has been passed on to Ted — he’ll really appreciate the compliment.
Thanks again for the recommendation. If you need any further help as your project progresses, just let us know.
With appreciation,
The i-sells team
I bought replacement filters .
I bought replacement filters .. easy to do & swift delivery. Easy to fit to existing unit … reasonable price. What’s not to like ?
3 March 2026
Reply from i-sells
Love that, Bryan — thanks for the review. We’re pleased the replacement filters were easy to order, arrived swiftly, and were simple to fit to your existing unit, and that you found the price reasonable too. “What’s not to like?” is exactly what we aim for.
All the best,
The i-sells team
Reply from i-sells
16/03/26 Thanks for the review, James — we really appreciate it. We’re pleased to hear you were happy with the service and that delivery was fast.
We’re sorry to hear the item felt expensive for what it was. We do our best to keep pricing competitive while stocking specialist ventilation parts and getting orders out quickly, but we completely understand value matters. We are investigating your ordered item so we can contact you directly about this, as well.
All the best,
The i-sells team
Reply from i-sells
Thanks for your feedback, Arthur. We’re glad your order arrived the next day and you were happy with the service. If you need anything else, just let us know.
With appreciation,
The i-sells team
Great Service
The website was easy to navigate and to find order our items. Delivery was very quick and the products were as advertised. Would definitely use I-sells again
6 March 2026
Reply from i-sells
Thanks for your review — we’re really pleased you found the website easy to navigate and order from. Great to hear delivery was very quick and the products arrived exactly as advertised. We really appreciate the “would use again” and look forward to helping next time.
All the best,
The i-sells team
Great service
Good website, quick delivery, excellent prices. Good response to queries submitted to customer services. Will use again.
25 February 2026
Reply from i-sells
Thanks for the review — we really appreciate it. Great to hear you found the website easy to use, prices excellent, and delivery quick, and that our customer services team responded well to your queries. We look forward to helping you again next time.
With appreciation,
The i-sells team
Just ordereda NuAire PIV
Just ordereda NuAire PIV, from I-Sell, Annette was so helpful and guided through the entire process. Could not recommend this company highly enough and customer service 11 out of 10 amazing, thank you.
Keith & Denise, Chesterfield
6 March 2026
Unprompted review
Reply from i-sells
Thank you so much for the lovely feedback, Keith & Denise. We’re delighted to hear Anita guided you through the whole process when ordering your Nuaire PIV, and that you found the customer service “11 out of 10”! Your praise has been passed on to Anita — she’ll be thrilled to hear it.
If you need any help with setup, settings, or anything else once it’s installed, just let us know.
All the best,
The i-sells team
I haven't got around to using them at…
I haven't got around to using them at the moment, they do slot together always a good sign.
Delivery was spot on.
7 March 2026
Unprompted review
Reply from i-sells
Thanks for your feedback, Stephen. Good to hear the parts slot together nicely — that’s always reassuring — and that delivery was spot on too. If you need any help when you come to fit them, just give us a shout.
With appreciation,
The i-sells team
Excellent customer service from Anita
Excellent customer service from Anita, who was proactive, clearly understood my requirements, and went to great lengths to suggest a solution. I would have no hesitation in recommending this company. It is refreshing to come across such responsive customer service.
11 March 2026
Unprompted review
Reply from i-sells
Thanks for taking the time to leave such a thoughtful review, David. We’re really pleased to hear Anita was proactive, understood your requirements clearly, and went the extra mile to suggest the right solution. Your kind words have been passed on to Anita — she’ll really appreciate the compliment.
It means a lot to hear you’d recommend us, and we’re glad the responsiveness stood out. If you ever need anything else, just let us know.
All the best,
The i-sells team
Quality service
Fantastic service following enquiry to replace an obsolete Nuaire 365 Drimaster PIV.
Stanley Schloss couldn’t have been more helpful in providing the solution.
First class
11 March 2026
Unprompted review
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re delighted to hear you received fantastic service when enquiring about replacing an obsolete Nuaire 365 Drimaster PIV, and that Stanley Schloss was able to provide the right solution. Your praise has been passed on to Stanley — he’ll be chuffed to hear it.
With appreciation,
The i-sells team
I had a really positive experience with…
I had a really positive experience with Phil and Anita during HRV instructions how touse them. They were both friendly, patient, and very clear in their explanations. They took the time to walk me through how HRV works, what the numbers mean, and how I can use the information day to day.
Phil explained everything in a way that was easy to understand, and Anita made sure I felt comfortable asking questions and checked that I’d understood each step before moving on.
Overall, Phil and Anita gave me a really helpful and informative introduction, and I’m grateful for the support they provided. I’d definitely recommend them to anyone needing an HRV.
10 March 2026
Unprompted review
Reply from i-sells
Thanks for taking the time to leave such a thoughtful review, Adrian. We’re really pleased to hear Phil and Anita were friendly, patient, and clear in walking you through how the HRV works — especially what the numbers mean and how to use it day to day. Your kind words have been passed on to both Phil and Anita, and they’ll really appreciate the compliment.
If any questions come up as you keep using the unit, just get in touch — we’re always happy to help.
All the best,
The i-sells team
Efficient oredring and delivery
Efficient, clear website. Order processed and delivered next day. Price very reasonable.
26 February 2026
Reply from i-sells
Thanks for your feedback! We’re glad you found the website clear and easy to use, and that your order was processed and delivered next day. Great to hear you found the price reasonable too.
With appreciation,
The i-sells team
Very helpful customer services who were…
Very helpful customer services who were helpful answering my specific query which helped me to select right product.
The items were discounted and arrived on time, so I am a very satisfied customer.
6 March 2026
Unprompted review
Reply from i-sells
Thanks for taking the time to leave such detailed feedback, Ian. We’re really pleased our customer service team could answer your specific query and help you choose the right product — that’s exactly what we’re here for. Great to hear the discounted items arrived on time too.
All the best,
The i-sells team
Reply from i-sells
Thanks for your feedback, Adrian. We’re pleased you found it easy to order and that the delivery timescales were spot on. If you need anything else, just let us know.
With appreciation,
The i-sells team
Recently contacted i-sells after being…
Recently contacted i-sells after being recommended by a builder friend, spoke to Ben, who was extremely helpful, and went through all my options for what I needed, would definitely use again.
6 March 2026
Unprompted review
Reply from i-sells
Thanks for the review, Ian — and please thank your builder friend for the recommendation too. We’re really pleased Ben was able to talk you through all the options and help you find the right fit. Your kind words have been passed on to Ben — he’ll really appreciate the compliment.
All the best,
The i-sells team
Got what I needed for a tumble drier…
Got what I needed for a tumble drier vent easy enough to sort out.
I will need to come back for a shower vent system.
24 February 2026
Reply from i-sells
Great to hear you got what you needed for your tumble drier vent and that it was easy to sort out. When you’re ready to come back for the shower vent system, feel free to give us a shout — we’ll be happy to help you choose the right setup.
With appreciation,
The i-sells team
Good range of vent covers
Needed to replace a very noisy flapped vent cover; i-sells had a number of suitable options at reasonable pricing. Prompt dispatch.
27 February 2026
Reply from i-sells
Thanks for sharing your experience, Mick. We’re pleased to hear you found a good range of vent cover options at reasonable prices, and that dispatch was prompt. Hopefully the replacement has made things a lot quieter!
All the best,
The i-sells team
Great service
rang with specific requirements.
Phil had all the answers.
fantastic service.
6 March 2026
Unprompted review
Reply from i-sells
Thanks for the review, Russell — we really appreciate it. Great to hear you rang with specific requirements and Phil had all the answers. Your praise has been passed on to Phil, and he’ll be delighted to hear it.
With appreciation,
The i-sells team
Great advice and service
25 February 2026
Reply from i-sells
Thanks for your feedback, Martin. We’re really pleased you were happy with the advice and service. If you ever need a hand with anything else, just give us a shout.
With appreciation,
The i-sells team
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