UPDATE: it came to life after third charge and works well now; good fun to use actually. So now 4*. ORIGINAL: The product (a Life rechargeable underwater vacuum for a pool spa) arrived promptly, but u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
parts are not always available and the cost is not low, but service good and prompt delivery, last point, the hot tub is great, not let me down at all, would recommend.
The part I ordered arrived swifltly however I received a very large box which contained 1 small plug and a small washer. It almost got lost in the paper packaging inside the box
Company replied
I was very impressed with the speed of delivery and the ease of ordering. Clear descriptions and directions online
Company details
Written by the company
Hydropool is the UK's longest-established specialist retailer of hot tubs and swim spas, proudly serving customers since 1997 with 29 locations nationwide. We believe in the transformative power of water and its ability to enhance your well-being. Whether you're looking to stay fit, recover, relax, or simply have fun, our hot tubs and swim spas are designed with innovation and creativity to support your lifestyle. At Hydropool, we’re passionate about providing the perfect water experience for every moment, every day.
Contact info
8 Turnberry Park , LS27 7LE, Leeds, United Kingdom
- 01342311000
- customercare@hydropool.co.uk
- www.hydropoolspas.co.uk
3.7
Average
156 reviews
Replied to 42% of negative reviews
Typically replies within 1 month
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Poor Website information
The Hydropool website did not state which filters were compatible with which Hot Tubs so you have to guess. I then wrote to the customer support and asked for confirmation that the products I ordered were compatible with my hot tub. They failed to answer the question so I have no idea if they will fit. Waiting for the delivery to check.
9 April 2026
Filter was delivered very promptly…
Filter was delivered very promptly however the replacement filter cap took over four weeks to arrive
31 March 2026
I ordered 2 items and only 1 was…
I ordered 2 items and only 1 was delivered,despite,the paper included in the packaging indicating 2
31 March 2026
First for a long time the chemical…
First for a long time the chemical dispenser was out of stock. When it came available I immediately ordered one. You accepted my payment and then did not deliver it with no further communication. When I checked the tracking it said it was coming next day. In fact it turned out to be out of stock again. It has taken months to get this and poor or no information from you. Very poor performance.
9 March 2026
parts are not always available and the…
parts are not always available and the cost is not low, but service good and prompt delivery, last point, the hot tub is great, not let me down at all, would recommend.
17 February 2025
quality not as good as previous cover
3 December 2025
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Jayne,
Thank you for your review. We’re delighted to hear that your order arrived quickly and that the lid was a perfect fit. Your feedback is greatly appreciated and helps us continue providing excellent service.
Kind regards,
Hydropool Customer Care Team
Speedy and efficient delivery.
18 December 2025
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Tasmin,
Thank you for sharing your experience. We’re delighted to hear that your delivery was speedy and efficient. Your feedback is greatly appreciated and helps us continue providing excellent service.
Kind regards,
Hydropool Customer Care Team
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Paul,
Thank you for taking the time to leave a review. We’re pleased to hear that your order arrived quickly. Your feedback is greatly appreciated and helps us continue to provide a reliable service.
Kind regards,
Hydropool Customer Care Team
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Steve,
Thank you for your review. We’re delighted to hear that you’re happy with your item and that it arrived quickly. Your feedback is greatly appreciated and helps us continue providing excellent service.
We look forward to assisting you again in the future!
Kind regards,
Hydropool Customer Care Team
Replacement cover delivered without…
Replacement cover delivered without notice and driver not briefed to install the replacement and take away the old cover.
24 November 2025
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Michael,
We’re very sorry to hear about the issues with your replacement cover delivery. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
If this matter remains outstanding, please contact us via our support form at https://hydropool.co.uk/dealer-support/
Or by phone on 0113 272 7442. We will ensure the correct installation and collection of the old cover is arranged as soon as possible.
Thank you for your patience, and we are committed to resolving this to your satisfaction.
Kind regards,
Hydropool Customer Care Team
Appalling customer service
Appalling customer service, no way of contacting seller to return product as it’s the wrong product.
3 November 2025
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Emma,
We’re very sorry to hear about the difficulty you’ve experienced with your order. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
Please contact us directly so we can promptly assist you with returning the incorrect product and arranging a replacement or refund. You can reach us via our support form at https://hydropool.co.uk/dealer-support/
Or by phone on 0113 272 7442. Your satisfaction is very important to us, and we’re committed to resolving this for you as quickly as possible.
Kind regards,
Hydropool Customer Care Team
Great response ordered one day got it…
Great response ordered one day got it the next morning just what I wanted
13 November 2025
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Roger,
Thank you for sharing your experience. We’re thrilled to hear that your order arrived so quickly and met your expectations. Your feedback means a lot to us and helps us continue delivering excellent service.
We look forward to assisting you again in the future!
Kind regards,
Hydropool Customer Care Team
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Steve,
Thank you for taking the time to share your experience. We’re delighted to hear that your order arrived quickly and that everything was well packaged. Your feedback is greatly appreciated and helps us continue providing the best service possible.
We look forward to serving you again in the future!
Kind regards,
Hydropool Customer Care Team
How do you contact this company?
I ordered, through the internet, two items: a new self clean chlorine dispenser and an additional air release valve (for my existing chlorine dispenser) for my hot tub.
When I opened the package the first item was there. The second was not.
For the past three days I have been trying to find a telephone number or an email address (that is live) to contact the company to ask for the air valve to been sent to me.
As I type, I have failed to find a point of contact for the company. I’m not impressed.
31 October 2025
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Paul,
We are very sorry to hear about the missing item from your order and for the difficulty you’ve experienced trying to contact us. We understand how frustrating this must be and sincerely apologise for the inconvenience.
To ensure your query is resolved promptly, please submit a request via our support form here: https://hydropool.co.uk/dealer-support/
Or contact our customer care team directly on 0113 272 7442. Our team will be happy to assist and ensure the missing item is sent to you.
Thank you for bringing this to our attention, and we apologise again for the frustration caused.
Kind regards,
Hydropool Customer Care
Very disappointed
Very disappointed. I have ordered two replacement filters for my hot tub and was only sent one - after contacting the company and providing evidence I was told the missing filter will be sent - this was on 15 October and I have been constantly chasing an update and there is zero response from customer service - I have no filer and no money. Appalling behaviour from the company
15 October 2025
Unprompted review
Reply from Hydropool Hot Tubs and Swim Spas UK
Good morning,
We are very sorry to hear about the issues you’ve experienced with your replacement filters and the lack of timely communication from our Customer Care team. This is not the standard of service we aim to provide, and we completely understand your frustration.
Please be assured that your case is being urgently reviewed, and the missing filter has now been prioritised for dispatch.
We sincerely apologise for the inconvenience and appreciate your patience while we worked to resolve this matter.
Kind regards,
Customer Care Team
Was charged £9 for delivery in a big…
Was charged £9 for delivery in a big box whereas the part I ordered would easily have fitted into a small envelope and posted
Waste of packaging your end and waste of my money
21 October 2025
Reply from Hydropool Hot Tubs and Swim Spas UK
Dear Steve,
Thank you for your feedback. We apologise for any frustration caused regarding the delivery charge and packaging used for your order. We understand your concerns about efficiency and cost, and we are always reviewing our packaging and shipping methods to reduce waste and provide the best value to our customers.
We appreciate you taking the time to share your experience, and your comments will help us improve our service in the future.
Kind regards,
Customer Care Team
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