I got problem with my lithium battery. I refer to service department and Lily contact me and resolve the problem. the problem was : the charger connected to the battery and can't charge it. it don't... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I watched a few reviews of Humsienk products and they definitely pay attention to quality! I trust Will Prowess’s reviews and others who have reviewed Humsienk products and have exceeded my expectatio... See more
I bought the 150ah smart battery and battery charger. The battery has worked flawlessly but I had an issue with the charger. Humsienk stood behind their products and sent me a new charger which has ha... See more
The important thing for me was that my Rack 48V battery came packaged very well to keep it safe during shipping. That was a concern for me and it was handled very well. Also It came about 60% charged... See more
Company replied
4.6
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 month
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I’m very happy with the service,they…
I’m very happy with the service,they were very helpful.
1 July 2026
Unprompted review
Reply from Humsienk
Hearing this makes our day, Simon! Thank you so much! 🌟
We always want to make sure our customers feel supported and taken care of, so knowing our team was helpful to you is the best news we could get.
Hope you're having an amazing week, and please don't hesitate to reach out if you ever need anything else in the future. Cheers! 😊🔋
All of my questions were answered…
All of my questions were answered quickly. Customer service was very helpful.
29 June 2026
Unprompted review
Reply from Humsienk
Short, sweet, and to the point! Thank you so much, Jon! 🌟
We know your time is valuable, so we always aim to get back to you with the right answers as quickly as possible. Knowing our team was helpful and responsive is the best feedback we could ask for!
Hope you have an amazing week ahead, and please don't hesitate to reach out if you ever need anything else in the future. Cheers! 😊🔋
I bought 12V 100ah Humsienk battery for…
I bought 12V 100ah Humsienk battery to my greatest surprise the performance beats my imagination, I was thinking to buy cworth battery before I can across Humsienk battery on Facebook. honestly am satisfied with the performance this is the product i will recommend anyone to buy with no regret .
29 June 2026
Unprompted review
Reply from Humsienk
We are so glad you took a chance on us, MacHenry! Thank you for the awesome review! 🌟
It's always a bit of a gamble when you change your mind and try a new brand you spotted on Facebook, but we are absolutely thrilled to hear that our 12V 100Ah battery completely blew your expectations out of the water! Knowing that you're satisfied enough to recommend us to others with "no regrets" is the ultimate compliment for our team.
Welcome to the Humsienk family! If you ever need anything or have any questions down the road, we're always here for you. Have a wonderful day! 😊🔋
Humsienk positives | Helpful:
Humsienk positives | Helpful:
- Customer-oriented and friendly
- Expert personnel
- Neat and thoughtful advice
- Prices are affordable compared with other online sellers
23 June 2026
Unprompted review
Reply from Humsienk
We couldn't have summarized it better ourselves! Thank you so much, DINH! 🌟
Reading your list of positives genuinely put a huge smile on our team's face today. Providing expert, thoughtful advice and keeping our prices fair is exactly what we love to do. It’s incredibly rewarding to know that we hit all the marks for you!
Thanks again for your trust in Humsienk. If you ever need another hand or some extra advice down the road, you know we've always got your back. Have a wonderful week! 😊🔋
Trusted and reliable
Trusted and reliable. Customer support is great and responds quickly.
22 June 2026
Unprompted review
Reply from Humsienk
Thanks a bunch for the love, kaddo Johnson! 🌟
Hearing that we've earned your trust as "reliable and great" is honestly the best feedback we could ask for. We know how important it is to have support you can actually count on, so we're thrilled our team was able to get back to you so quickly!
We really appreciate you choosing Humsienk. If you ever need anything else down the road, you know we've always got your back. Have an awesome day! 😊🔋
Excellent customer service
There was a slight mix up in whether the battery was meant to be delivered or picked up. I sent an email which was responded to promptly with an apology offered. They investigated and admitted fault and arranged for emmediate delivery. Excellent response.
Battery was received in great packaging and perfect condition. Super happy with the customer experience and prompt resolution. Thanks Team
18 June 2026
Unprompted review
Reply from Humsienk
Thanks so much for sharing this, Warwick! 🌟
We always aim for perfection, but when we do make a mistake, we believe the only right way to handle it is to own up to it and fix it—fast! We are so glad we could turn that little mix-up around and get your battery delivered to you quickly, safely, and in perfect condition.
Your kind words about our team's response and packaging honestly mean the world to us. It was an absolute pleasure helping you out!
Thank you for your trust in Humsienk, and please don't hesitate to shout if you ever need anything else. Have a fantastic day! 😊🔋
The 1st battery I ordered was faulty…
The 1st battery I ordered was faulty and after performing some tests as requested by Humseink, the battery was replaced. The new battery is working extremely well and performing even better than expected.
I would highly recommend Humseink batteries.
18 June 2026
Unprompted review
Reply from Humsienk
Thank you so much for sharing your experience, Pat! 🌟
We know how frustrating it can be to run into an issue right out of the box. But we also believe that how a company handles a problem is what really matters. We can't thank you enough for your patience and cooperation while running those tests with us!
Knowing that your replacement battery is now working beautifully and performing even better than you expected is the absolute best news we could get.
Welcome to the Humsienk family, and if you ever need anything else down the road, you know we've always got your back. Take care! 😊🔋
The batteries performed above my…
The batteries performed above my expectations in my camp trailer with a 170 watt solar system. One battery developed a problem with charginging so I contacted the company and customer support was amazing! They stand by their products 100%. I received a replacement battery. I have several friends that have purchased Humsienk batteries for rvs and I have them in 2 boats, I'll never go back to lead acid.
12 June 2026
Unprompted review
Reply from Humsienk
Hey Larry! 🌟
"Never going back to lead acid"—honestly, we absolutely love to hear that! 😎
It’s so awesome to hear how our batteries are crushing it in your camp trailer's 170W solar setup, not to mention keeping you powered out on your two boats! Also, a massive thank you for recommending us to your RV friends—having you spread the word like that is the ultimate compliment for our team.
We always want our gear to run flawlessly, but if a charging hiccup does happen, standing by our products 100% and getting a replacement to you quickly is just how we do business. We're so glad we could make it a stress-free experience for you.
Wishing you and your friends many more incredible adventures on the road and on the water! If you ever need anything else, you know we've always got your back. Cheers! ⛵️🚐🔋
The battery is great but beware of international transaction fees
The 314AH battery is great and the delivery very good. Easy to install but it's heavy. It integrates well with my Victron MultiPlusII. My only criticism is buying directly from Humsienk incurs an international transaction fee from Visa and this is not disclosed on their website.
16 June 2026
Unprompted review
Reply from Humsienk
Thank you so much for the detailed and constructive feedback, David! 🌟
We are absolutely thrilled to hear that the 314Ah battery is performing great, arrived safely, and integrates seamlessly with your Victron MultiPlus II setup! (And yes, we have to agree—at that capacity, she is definitely a heavy beast! 💪)
We also really appreciate you bringing the international transaction fee to our attention. To clarify, because our payment processing gateway operates internationally, some banks and card issuers (like Visa) charge a foreign transaction fee on their end.
That being said, we completely agree that this should be made clearer during checkout. We want our purchasing process to be as transparent as our batteries' performance, so I am sharing your feedback directly with our website and finance team right now to see how we can better disclose this for future customers.
Thank you for helping us improve! If you ever need any technical support with your Victron integration or have any other questions, please feel free to reach out anytime. Have an awesome week! 😊🔋
Your communication skills are the…
Your communication skills are the worst. My first battery was delayed several times didn't know who was delivering it. I paid a extra 350 dollars to make sure it arrived ok, the box looked like it was in a crash. My 2nd battery gets here with a shorter cable than the 1st. I've sent pictures and both my order numbers. You said you were gonna send me new cables. But I haven't heard back for you. I sure hope nothing ever happens to these batteries while there still under warranty. Because I know I'll have trouble with that. Why did you raise the price twice in 6 months. So now you charge 400 more dollars and make the cables shorter, and my 2nd battery isn't as good as the 1st one. Send me my
cables. Dammit this is ridiculous
16 June 2026
Unprompted review
Reply from Humsienk
Dear Henry Hill,
We are deeply sorry for the frustrating experience and the unacceptable delay in our communication. You are completely right to be angry, and we take full responsibility for this breakdown.
We want to resolve this for you immediately. Our management team has personally taken over your case. We have located your details and are shipping your correct, longer replacement cables today. A confirmation email with your tracking number is being sent to you right now.
Please rest assured that both of your batteries are fully covered under our warranty, and we will be here to support you directly from now on. Thank you for your patience, and we are determined to make this right.
Sincerely,
Humsienk Support Management Team
an excellent battery-pleasant/helpfull…
an excellent battery-pleasant/helpfull people
delivered ,nearly on time ,
would recommend Humsienk.
chris attwell
6 June 2026
Unprompted review
Reply from Humsienk
Thanks a million for the lovely review, chris ! 🌟
Knowing that you are happy with your battery and found our team to be pleasant and helpful truly means the world to us. We always strive to get your orders delivered right on time, so we're glad everything arrived smoothly!
Thank you so much for recommending Humsienk. If you ever need anything else or have any questions in the future, we are always here to help. Have a wonderful day! 😊🔋
My HumsiENK battery was malfunctioning.
My HumsiENK battery was malfunctioning.
The customer service inmidiately responded an analyzed the problem.
They offered me a new battery and a free return of the broken battery.
What a customer-friendly response!
5 stars!!!
13 June 2026
Unprompted review
Reply from Humsienk
Hearing this absolutely made our day, Marco! Thank you so much! 🌟
We know that running into a battery issue can be super frustrating, but we always believe that how we handle those moments is what defines us. Offering a hassle-free replacement and free return is just our way of ensuring you are never left in the dark!
Thank you for your trust in Humsienk, and we hope your new battery serves you beautifully for a very long time. If you ever need anything else, we're always here for you. Cheers! 😊🔋
150ah lithium battery with BMT and…
150ah lithium battery with BMT and bluetooth is on very good price point and works well. Had a little warming issue while charging, messaged support Humsienk responded quickly and sent a replacement battery. Really good customer support!
12 June 2026
Unprompted review
Reply from Humsienk
Thank you so much for sharing your experience, tapio! 🌟
We are absolutely thrilled to hear that you are happy with the performance and price point of your 150Ah lithium battery!
Safety and peace of mind are always our absolute top priorities. When you flagged the warming issue, we wanted to make sure you were 100% taken care of without any hassle—so sending out a replacement battery right away was a no-brainer for our team.
Thank you for choosing Humsienk and for trusting us to make things right. If you ever need another hand or have questions about your new setup, we are always just a message away. Have a wonderful week! 😊🔋
Meeting Expectations
I purchased the Humsienk 12V 314ah for a trolling motor 55lbs. The reason for the large size was for extended weekend fishing trip in remote lakes. This was to be my backup if I had trouble with the main engine. Possibly a 25-30 mile trip back.
First major trip the battery was at 88% and went down to 44%. We trolled for 24hrs at 1.5mph for a total of 36 miles.
Longevity had excited my expectation.
Had trouble with charger just before my next trip 2 weeks later. They responded right away and gave me 3 options to replace the charger with limited time. Great customer service exceptional battery. This gives me peace of mind boating in remote lakes in Canada.
9 June 2026
Unprompted review
Reply from Humsienk
Hi Abraham,
Reading your review honestly brought a huge smile to our entire team! Thank you so much for taking the time to share your story. 🌟
Going from 88% down to 44% after trolling for 24 hours and covering 36 miles is absolutely incredible! Knowing that our 12V 314Ah battery gave you that kind of performance—and more importantly, the peace of mind to explore those beautiful, remote Canadian lakes—is exactly why we do what we do.
We are also so glad our team was able to jump in and sort out the charger options for you quickly before your next trip. We believe adventure shouldn't have to wait!
Thank you for trusting Humsienk to be your reliable backup on the water. Wishing you many more safe, successful, and peaceful fishing trips. Stay safe out there and tight lines! 🎣⛵️🔋
314AH Humsienk smart battery
I order the 314 AH LifePo4 smart batteries to use on a small solar array for battery backup. The batteries have worked great. The Humsienk battery app is great. I can see what the batteries are doing and there state of charge in real time. Also the customer service with Humsienk has been great and helped me with any questions that I have had. I would defiantly recommend these batteries.
5 June 2026
Unprompted review
Reply from Humsienk
Thanks a million for the awesome review! 🌟
We are so glad to hear that your 314Ah LiFePO4 smart batteries are working great for your solar backup system!
It's also fantastic to know you are loving the Humsienk App—we designed it specifically so you can keep an eye on your state of charge in real time without any guesswork. Knowing that our customer service team was able to help you out smoothly with your questions is the icing on the cake!
Thank you so much for recommending us. If you ever need another hand or have more questions down the road, you know we've always got your back. Have a wonderful week! 😊🔋
Reply from Humsienk
We are so sorry for the worry! Batteries and chargers are often shipped in separate packages, which means they can arrive at different times.
Please send your order details to our team at support@humsienk.com, and we will track down your battery for you immediately! 🔋
The service team is the best team I…
The service team is the best team I ever had
They took care of my problems and solved it right away especially Alex
I recommend this company for their products and very good customer service
Jacques
14 May 2026
Unprompted review
Reply from Humsienk
Thank you so much for the wonderful review, Jacques! 🌟
"The best team I ever had"—wow, that is an absolute huge compliment to our service team, and it truly made our day!
We are so glad to hear that your issues were sorted out right away. I will make sure to pass your special shout-out directly to Alex—he is going to be absolutely thrilled to know he made such a positive impact on your experience!
Thank you for recommending our products and service. If you ever need anything else down the road, you know we've always got your back. Have an amazing day! 😊🔋
Humsienk offers great value
Humsienk offers the most available Watt Hours in a small footprint battery. It is an excellent value and performs extremely well for our RV needs. I highly recommend this battery.
27 April 2026
Reply from Humsienk
Thank you so much for the fantastic feedback! 🌟
"Most available Watt Hours in a small footprint"—you hit the nail right on the head! We put a ton of engineering into packing as much power as possible into a compact size, because we know how precious space is inside an RV.
We are absolutely thrilled to hear that the battery is delivering excellent value and keeping your RV adventures powered up smoothly. Thank you for highly recommending us to the community!
Wishing you many more incredible, fully-powered road trips ahead. If you ever need anything, we’re always here for you! 🚐🌲🔋
Excellent Customer Service
Many times, when you buy a product, it becomes very difficult to find a company that truly takes the time to respond and provide genuine customer care. My experience with Humsienk was completely different. From the very beginning, I felt respect, good communication, and a real willingness to help. Every time I had a question or needed information, they did their best to keep me updated and assist me in a kind and professional way. That kind of attention really makes a difference, and it is something that is truly appreciated nowadays. Experiences like this are the reason why I continue to trust the company and recommend their products to family and friends. Thank you again to the Humsienk team for the attention and support provided. I wish your team continued success.
Osmany Caballero
8 May 2026
Unprompted review
Reply from Humsienk
Dear Osmany,
Reading your review truly touched our hearts. Thank you so much for taking the time to share such a beautiful and thoughtful message! 🌟
You made an incredibly fair point—nowadays, genuine customer care can be hard to find once a purchase is made. At Humsienk, we strongly believe that selling a battery is just the beginning of our relationship, not the end. Treating our customers with respect, kindness, and keeping you well-informed is simply how we believe business should be done.
Knowing that we've earned your trust, and that you are willing to recommend us to your family and friends, is the absolute greatest reward our team could ask for.
Thank you so much for your kind wishes of success—we wish the exact same to you! If you ever need anything at all down the road, you know your Humsienk family is always right here to support you. Have a wonderful and blessed week! 😊🔋
I do not recommend it to anyone.
I ordered a battery that arrived defective. When I tried to contact customer service, I first received a few messages from a bot, after which they tried to make me open and service the battery myself without any experience, which would also void the warranty. Since I did not agree to this, I have demanded a new product or a refund for the result of the problem. I waited 6 days for a response to the previous message and now I have had to wait 4 days for a response again. Really substandard customer service, and I do not recommend it to anyone.
9 April 2026
Unprompted review
Reply from Humsienk
Dear Customer,
We are deeply sorry for the unacceptable delay and the completely wrong advice you received. Please rest assured: we do not expect you to open or service the battery yourself, and your warranty remains fully intact.
Our management team has taken over your case. We want to process your full refund or ship a brand-new replacement immediately.
Please email us directly at support@humsienk.com with your order number, and our manager will resolve this for you today.
Sincerely,
Humsienk Support Management Team
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