Humana Reviews 

Your dental insurance is the WORST. Not only is the dental insurance horrible, your website is equally as bad. I signed up for dental insurance and used the dentist ON YOUR WEBSITE that accepted the plan. I received two (2) statements saying payment was MY responsibility because I went out of network. I DID NOT. I had to call both times about this and explain. What a crock. I'm moving to Aetna. Hopefully they are better. I'm on Medicare, and would NEVER use your insurance for that either.

They do little that is satisfactory. They deak around with the money, they make promises they can't keep, some of their agents have lied about what they cover and what they don't

My dentist tried for an entire year to get contracted with Humana so he could bill for insurance. It never happened. I also tried calling them and got the runaround. After they also dropped their contract with my primary physician's office after the Medicare enrollment period was over, I gave up and went with another Medicare provider. Medicare allowed me to change insurance because of the circumstances.

Humana sucks! They have denied my meds. Sent me a letter telling me to try things I am allergic to. Then denied a new medication that my doctor wanted me on. I absolutely hate this company and want to drop them like a hot potato right now but unfortunately I am stuck till next year with the jerks.

I’ve been with Humana over 10 years but I hate hate hate everytime I have to login! They are the worst! 90% of the time there’s a problem!

People that know me know - I'm disabled and have been for years - but never used this as an excuse not to work- get what I didn't work for. Even though I hurt I still work I'm truly not a taker I want to be a giver! The insurance I have is Humana. I still pay for atleast 20% they pay 80ish until they don't see it in their internet to do so.

Today my Doctor ordered 2 new things for me because of the results from scans and blood work show I need them and the insurance because of the cost on one of them they want them to change it to from a capsule to a tablet- but I also have diverticulitis- which capsule is best for me. If my body was to actually absorb the medication. Then the other for my diabetes which both are new to me was also denied because of cause.

However in my mail today was a free calendar & socks. Outside box had Humana, inside box was a all nice and green with Humana. With all this free shit that Noone wants at all! Along with the consent phone calls trying to let a license nurse come into my home after I just say my doctor - waste of money!

Maybe Humana should stop trying to line their pockets and actually help the people that trusted them to help them!

Won't have them next yesterday if they haven't killed me off by then ❤️

My husband a metastatic prostate cancer patient, cancer drug denied by Humana. We are new to Medicare, 01/01/2026. Took plan G and plan D. Told it was part of Medicare formulary. He has been on this medication since 2021. There are no generics. He is stable and in excellent health. In the past, He was tried on another drug which gave him good results for 4 years but the cancer started to progress and that is when they put him on this medication. We are going to the 2nd process of appeal and this is so frustrating. Cancer is stressful and to go through this is increasing our stress. Not sure what to do but my heart is breaking right now. We are waiting for results but if not approved, we will be going to other agencies including our congress and senator.

If I could give 0 stars I would, I called from a pharmacy to get assistance with a claim and was transferred 3 times, I'm still on hold after 40 minutes for what should be a simple question, still not resolved, representatives are poorly trained and have no idea what you are asking. No one will transfer you to a supervisor just keep you in a never ending loop of transfers to different departments.

I wish I could give Humana a zero - or -10.

I have their Humana as my Medicare Part D provider for less than two months, but have received five phone calls from Humana robots that are completely mindless. Prior to today they were always asking if I wanted my precriptions serviced by their online pharmacy. I always said "No. and please don't ask again." Then a week later, the same occurs again.

The most recent call was a few minutes ago. It hung up on me after saying only "Hello, this is Humnana calling for (my name). We'd like to share some important information with you because this is important. We may call you back later today. You can call us back at. That was it. No number or anything.

So, I called the number listed in my Recents. I got a robot which asked for information like my birthday, address, etc. Then they asked if I would like to be connected to my pharmacy. I said "No!" and started pressing 0 to try to get to a human. The moron robot connected me to my pharmacy. My pharmacy had no clue what was going on and neither do I.

So, I looked up the number for Humana customer (dis)service on my card and called it. I told the person on the other end what happened. They (supposedly) looked at my account and could find nothing. There was no history of any calls and they had no idea what this was about.

If you really, really like dealing exclusively with moron robots with no option to speak to a human and like constant inane phone calls, you will love Humana. Rational humans will detest them.

I will never have anything to do with Humana again - in any context. I don't care what they cost, it is not worth the frustration of dealing with their mindless incompetent corporate robots.

The agent Angela was terrific help.
She found documents and info I needed
She schedules a follow up call in a few days to check if my issues of charges from Advent Health had been resolved.

Angela is wonderful and kind.

A I is going to ruin this company if no one fixes this mess.Im paying for coverage I should be able to speak to a human that can do something not just reconnect me back to the same number I called to get her.you have to leave a message that says they will return your call within THREE days,I'm not waiting by my phone for THREE days to to ask why they called me in the first place.
What kind of morons came up with this system. They work for me don't they.I believe this constitutes dereliction of duty , and that is a firing offense. Answer the phone !!

To all senior citizens avoid Humana. Even if mentally well , educated etc they will mislead you in believing that your medication will be cover when in fact it doesn’t as stated. This is unfair trade at his best. I like a group to file a class action lawsuit. Join me.

This is the best Medicare insurance carrier there is. Been with them for 5 + Years and will never switch. Getting ready to switch over to the pathways program in April of 2026.

My mom fell as she has neuropathy. She broke her hip and had it replaced. She was denied in patient rehab. She was sent home with her senior care giver who wants her to die so he can collect. She fell or was pushed out of bed by her husband who is a piece of shit.

Absolutely horrible ‼️ I have been to the emergency room twice dealing with these people and are afraid I might not make it to the hospital next time and Die before I get there and Boom another one bits the Dust because they don't care about Seniors, only in advertising they do to lure you in ‼️I'm back from the emergency room and still no medicine after I have been told it would arrive 3 days in advance of the due date and it two weeks late and going on three weeks,I haven't received or gotten my medicine 💊‼️😎😭

Only giving a star because I have too. This is for humana vision customer service. The guy was rude as hell didnt help me and didnt understand what I was saying so he took upon himself to hang up on me. So to humana vision customer service billing department hire professionals

IM.GOING TO START WITH WHAT HUMANA DOES.SAY CHRONIC CONDITIONS FOR ONE EXAMPLE.THEY APPROVE IT THE FIRST YEAR THAN TAKE IT AWAY THE FOLLOWING YEAR EVERY YEAR THEY REMOVE SOMETHING.THEY BLAME IT ON MEDICARE.THATS A LIE ITS HUMANA DOING IT!!!!Take MY ADVICE STAY AWAY FROM THIS LYING ASS INSURANCE COMPANY. THEY DO NOT I REPEAT DO NOT CARE ABOUT YOUR MEDICAL NEEDS.THEY CHANGE THERE COVERAGE EVERY YEAR TAKING AWAY WHAT YOU NEEDED TGE YEAR BEFORE.INSTEAD OF BENIFITTING YOU THEY TAKE AWAY BASED ON YOUR NEEDS.THEY ALREADY ARE UNDER INVESTIGATION. THIS COMPANY IS DIRTY!!!!!!!!!!!!

Kecia found out why I was being charged $100 for a routine DEXA scan. She made several calls to finally find the answer and get the coding changed so I will not pay anything. Amazing patience.

I'm very grateful for Kecia's work and for her saving me $100.

I've had Humana Medicare Advantage coverage for 8 months. Humana has been a great insurance company. I've only had dental and eyecare claims, but they've covered everything promptly. There was only one slight delay having a dental bill paid but it was paid. Their website and app works great and all of the account details seem to be updated asap. I've also used Humanas live chat assistance to ask a few policy related questions and someone has always been there ready to assist. Thank you Humana

WORST INSURANCE OUT THERE! Used $30 of my $75 OTC card and now I have a ZERO balance. No one either wants to help or does not know how to help. ALWAYS an issue with them.
They don't pay what they say they will, always a "catch" somewhere to screw you!
DO NOT USE HUMANA!!!