HUGO BOSS Reviews 1,525

The price and quality at Hugo Boss is all off. They charge premium prices, but the quality does not match. Out of the 10 items I bought, almost half have become unusable.
Customer service is also absolutely terrible if anything goes wrong.
After this experience, I will never go back.

Crooks unfortunately, failed to inform me of online suits being heavily discounted .

Did not mention alteration charges and then ammended my returns policy without informing me .

Refuse to acknowledge a complaint .
Did not expect this of Hugo Boss

Hugo Boss watches are awful quality. Had one for seven months the print on the bezel worn away, ruining the whole look of the watch. Sent it back and was told it was wear and tear. And it would cost £170 to repair. Not good 😐 very poor.

Reposting my review, also includes the response from Hugo to contact them to correct the issue with the poorly made items. Their response was from 26 August. I contacted them as per the response. They are still yet to contact me to discuss.

Poorly made Hugo and Boss underwear
Hugo and Boss underwear, do not waste your money. These items are very poorly made, and fall apart after 1-2 wears. For $70-$80 for 3 pairs, you are better to buy Calvin Klein. Calvin Klein underwater wear are made better and last much longer.

The customer service is awful to deal with, due to being a large company they do not care about the people that buy there products. Even if you are a loyal customer. No replacement offered, their customer service just offered a 10% discount on my next order.

Buy Calvin Klein underwear, it’s a better product and will last much longer.

HUGO BOSS logo
Reply from HUGO BOSS
26 Aug 2025
Dear Customer,

Thank you for your feedback.

HUGO BOSS demands the highest levels of quality in terms of materials, workmanship and correct fit. Therefore, we regret all the more that you are dissatisfied with the quality of one of our products.

To help to resolve this issue promptly, please contact us at or customer service link.

We are happy to hear from you.

Best regards,

Your HUGO BOSS Team

Absolutely zero interest when giving pictures and details of faulty clothing. Explained the situation about where the product was possibly bought and sent pics proving this was a genuine item yet no effort to assist.

Update - Pretty much explains why I've given the review I have! Obviously shop bought but won't be buying again!

I purchased a Hugo Boss T-shirt recently and was left unimpressed. Despite the hefty price tag, the material feels uncomfortably stiff, and after just a few washes, the color began to fade slightly.

I expected superior quality to justify the cost, but instead, I found myself questioning the value proposition of high-end branding over genuine durability and comfort. just 3 or 4 washing and that looks badly

I bought Boss shoes through the ePantofi.ro store and I am satisfied. I recommend this manufacturer. Very good quality.

Order wasn’t delivered and they issued me a partial refund, didn’t refund the custom fees.

Purchased 2 BOSS shirts. One had a price tag of $129.00 the other had a price tag of $89.00.
When I paid at the register the prices changed and went from $129.00 to $149.00 and the other shirt went from $89.00 to $99.00. The clerk did NOT inform me of the price change. I failed to check the receipt at the store but until I got home to notice the increase. I called that afternoon and was told to call in the morning to speak with the manager. They said I have to come in to make the correction. The next day after an hour and a half ride back. Took a look at the same shirts on the rack and still had the reduced price on them. This is their way to avoid paying tariffs and passing it on to the consumer. BUYER BEWARE ! Check your receipts BEFORE LEAVING THE STORE.

I expected anything but a delivery problem. I ordered over €600 on July 26th and still haven't received anything. I checked the carrier's website and discovered that the package had been returned to sender! THANK YOU, hugo boss.

For over 25 years Hugo Boss was my go to company for clothes. In the last 3 years the quality has diminished immensely. The woollens come apart, the tee shirts are thin and poor in shape. The last time I bought a jumper I returned it with the comment, "this is more primark than HB". I wasn't joking

Very poor quality suit falling apart after 12 month and met with a dismal response in Manchester store of 12 months isn’t that long for a suit to fall apart and that I shouldn’t have got my suit dry cleaned?!

Would appreciate somebody actually reviewing this

In response to review below please explain why this is advice given in store?

Worst customer service - doesn’t match high price tags. I tried to return an item bought online. This was an impossible process via a Yeep app which didn’t work. I tried phoning Hugo Boss lots of times but no one answered. The WhatsApp chat bot is useless. I emailed customer service and am still waiting for a reply after nearly two months.

Ordered from hugo boss lots of times with no problem , however UPS delivered a coat and left it on my doorstep on a saturday morning anyway someone had it away , now need to contact customer service and they are the pits very poor for a company like hugo boss , as im getting no joy will just have to do a chargeback for non delivery of my coat and i wont be buying from your site again

YOUR CUSTOMER SERVES IS A BIG JOKE ,
Will be my last time to shopping from you guys and will expose you with all my media fans

Subject: Complaint About Poor Customer Service – Order #74521804
Your customer service is Awful
Even more awful then any cheap brands,
She just want it to sleep and not helping me at all,
Have a brand name as Hugo boss and giving awful unprofessional service,
Very disrespectful and disappointing,
If you read this please just lesson to the our recorded conversations with your customer service at 15:27 and see how unprofessional and awful she was

I went into the Boss store located in the Bellevue Square Mall, in Bellevue, WA.

I was attentively assisted by Assistant Store Manager Fardin. He was very accommodating and extremely helpful in assessing the correct size for the 2 shirts and sport coat I selected and ultimately purchased.

Excellent experience and customer service which distinguished itself from other clothing stores I frequent.

Hugo Boss is terrible with customer support.
If you return something purchased online you have to wait (24 Days) almost a month. They call it a process, I call it poor management. Most companies will refund your money in 10 business days. I’m sure David Beckham does not wait 24 days to be paid for being a brand ambassador. This is my last purchase.

Bought a 5 pack of boxer shorts. 1st pair I put on had a hole in the front. Not what I was expecting for £69 I expected a bit more than market quality from a company of such stature. But I was wrong even boss are over rated over priced substandard absolute garbage. Then you have to run the gauntlet of customer services. That is a whole new level of ignorance. They have had your money they aren’t bothered about you they they palm you off to the sell even though it is there inferior substandard useless product. Never again will I waste a penny on Hugo boss.

I placed an order on July 12. There were no notifications about the shipment. They constantly ignored me on WhatsApp, after a couple of days they wrote back and promised to send me an email. I waited a few days and called them and only then did they give me a clear answer that they had a problem with the website. And now I ask you to send it faster because I am getting married on the 20th and the pants for the suit that we bought have not arrived. Please send them to me as soon as possible.