Convenient Collect Limited Reviews 42

Great Service, Great product

Collected from the Exeter site - my order was ready on time and service was great

What can I say? Like many I wish I'd come across this before thinking the 'Collect via your local HubBox' option was a good one.

My experience has sadly been little different, no 'collection code' received and all the rest, even after chasing this up with their support team.

In the end I went down to the shop where my parcel had been delivered in the hope that with the order details, tracking info from DPD, some form of ID etc, they'd still hand my parcel over...which they did, after simply asking what my surname was.

This though was after an interesting 5 min conversation with the owner that began with "Who are HubBox?", followed by "we've never used them", "we don't accept parcels from DPD", "why did you have it sent here?", and that if I hadn't turned up within a day they'd have probably thrown it in the bin because they had no idea what to do with it.

At this point I'm not sure if it's a case of extremely disorganised, or they're simply adding any and every convenience store they can find into their database in the hope they'll sign up, or they still get a commission no matter what.

Terrible experience. I had confirmation that the package had been delivered to the drop off point. I went to the store to collect it and the storekeeper said he couldn't hand it over. He said there had been some changes and the Hub Box number was no longer on the system. There was no way to enter confirmation of collection and he wouldn't be able to prove that I had collected it. He told the courier that he couldn't accept the package but the courier said he had to do the delivery and wouldn't take it away.

In the end the storekeeper agreed to hand over my package after I had sent an email to the retailer to confirm my receipt of the item but what a crazy situation. This was the first and last time I use this service as I have zero confidence in it.

The first time I went to pickup my order I didn’t receive my collection code until I emailed to get them to send one. Then, the collection shop had no idea what hubbox was and said they didn’t take it? Or use Royal Mail? So I lost £25 for the first order but decided to just accept it as I can’t be bothered to go through the challenging it. Hubbox didn’t reply anyway to my email only Royal Mail.

So I re ordered the same things to a different collection point, to try one final time. Royal Mail has said the item was delivered 2 days ago. I yet again haven’t received the collection code from hubbox. We’ll see what happens and if I get ripped off again…

Told by the seller that my item has been ready for collection at my hubbox location for 10 days but im unable to collect item as hubbox have not issued me with a code.
Emailed 5 days ago but no response yet.
Either I get the code in the next 2 days or I'll be abroad so my girlfriend won't recieve her Christmas present until mid January

I to have have had the same problem said my package was delivered to collection point by yodel got there and they lied at first and said we don't use yodel I then showed the owner of the shop my tracking number he said yes it is here but you can't have it as you have no collection code and I need to contact hubox witch was useless telling me that as they never answer it actually disgusting that there still trading and companies are still using them for there deliverys when clearly people are getting ripped off left right and centre I have contacted the company I received the goods from so hopefully I may be able to get some sort of response

Such a stressful experience
Had notification my parcel was ready for collection at my local hub box shop, was unable to collect due to no barcode ever being sent to me.
So now it looks like this parcel has gone missing ?
No answers to my numerous emails just an automated response then NOTHING.
Will never use this service again, very poor service all round.

Worst experience ever. Thought this would have been like a normal click and collect but never again. Bought a jacket from Hype, as I work during the day, I picked the option to collect but since that it has gone downhill. HubBox say it’s the courier fault, then they said it was the fault of Hype clothing. Each message I send has an automated reply which is so time consuming as I’m still not had resolution since Monday. Do not use this service.

Like many others, I have a similar experience.

Used HubBox to deliver my package to a local HubBox location. Went to collect the package from the store, however was refused due to having no collection code - even attempting to show photo ID, I still wasn't allowed to collect my package without a collection code.

It was delivered two days ago by DPD and I'm still yet to receive a code. Fortunately, the online store I ordered from has kindly dispatched a new order to my home address.

Attempting to contact HubBox by their phone number always results in "there are no agents available to take your call", and emailing them has resulted in no response either.

Stay clear of HubBox.

"About HubBox - Developing and delivering great customer experiences through one simple implementation"

Tracked my order with hub box and order was stated as delivered to my local convenience store, as expected. I had gone to collect and the manager at the store had my parcel (that I have paid £70 for) in hand, but could not pass it 6 inches to my out-reached hand as I do not have a 'collection code'. This parcel was delivered 5days ago but no collection code issued to me. Typically, there is no customer service phone number - only a bot operated email address. I have requested my collection code but I suspect my email will fall into the ether. I have 2 more days to collect this parcel until its returned? Binned? No idea. Not an enjoyable customer experience.

I wish I had read the reviews prior to using this service!! I have experienced all the comments listed below. Parcel not delivered because the shop was closed at 11.19 am - it was open from 6 am to 9 pm. No barcode sent and store reluctant to hand over the parcel. This was a delivery also operated by Evri (ex Hermes) who obviously subcontract out to HubBox. BEWARE.

I am not allowed to give no stars otherwise that is what this company deserves.
I mean what is the point of ordering something expensive, seeing it behind the counter but being unable to collect it because a "collection code" has not been provided.
It happened first time and I thought it was a one-off.
But here we go again.
I travel tonight and I am at my wit's end.
I doubt this is an actual company with actual employees otherwise the incompetence level is simply unbelievable.

My parcel is sat at the shop waiting to be picked up but like many people here I have not received a collection code so the shop keeper won't hand over. Avoid using these and I wonder wether they need reporting to trading standards with the feedback from this site.

My parcel got delivered at 2pm today and I’m still waiting for a collection code

Give me my stupid collection code.

Paid for next day delivery to a collection point. DPD delivered on time. go to pick up the parcel and I need a collection code. Hub box never sends it.

HORRIC SERVICE they never sent the collection code and contacting them is meaningless as they don't have a number and don't reply to emails THANKS TO THE EFFORTS AND KINDNESS OF THE SHOPKEEPER, HE JUST HAD NO CHOICE BUT TO GIVE ME MY PARCEL. HUB-BOX IS A TOTAL MESS PLEASE DO NOT USE!!!!! 😠 😡 😤

DO NOT USE THIS SERVICE. IT IS AWFUL. Yes I've used all caps for a reason. I seriously want to warn everyone how unreliable it is. Twice I've used the service and twice they have failed to provide a collection code. It's only due to the pragmatism of the managers at the hubbox collection points that I received the delivery. I work in I.T. and I don't understand why when the carriers have confirmed delivery at the collection point, a code is not automatically generated. It can't be that difficult.
Avoid at all costs.

Shambles, an absolute disgrace, DO NOT USE! No code received and only got the parcel due to very lovely shop owners who will take the costs of non receival with Hub Box, one of the worst will be glad when they go out of business! And it's what they deserve

I have not used Hub Box before and will not use them again. I didn’t receive my collection code and they will not resolve this issue. An expensive Christmas present is now lost.