HSBC UK Reviews 

The best I’m happy with them service and everything

David hastings helped me onboard very smoothly onto my premier account.

Great Bank by all means, I use HSBC for my Personal and Business both, also my Children had account from childhood now as Uni student, HSBC offer them student credit card which help them to improve Credit Rating for there future.
Highly satisfied customer.

Easy to use website. Haven’t needed to visit a bank in years.

Point of contact providing service changed without explanation

Erika help me to open the account very professional and very detail.

All my dealings with HSBC have been great.

Super friendly & knowledgeable employee. Gave much more than basic info to enhance my hsbc experience.

I have no money out of my account for few months few mont
Hs cant get my penison out i have text them now cant get my iam in dedt noone iam 74 in care home cant afford a bar of soap have money in my account iam deaf cant ring this made me ill with worry i shall go to the news paper

Went into the Solihul branch and was served by the dream team of cashiers. Always a pleasure dealing with them - very friendly and efficient!

The one star is the application process to switch bank to HSBC was straightforward. No more stars can be given from my poor experience of misinformation, having wrong advice given, not dealing with my disability needs appropriately and taking ages to get through to a live person when needing to discuss issues; due to the inability of the AI agent being used not understanding a basic request and trying every way possible to avoid you being able to speak to a human being. When dealing with customer service agents from a bank you expect their mathematical skills to be spot on too but from my experience of an agent not knowing how many days across a a couple of months etc. does not inspire confidence in the ability of HSBC to provide a quality service. Customer complaints procedures are complicated and take far too long to get a final response (are they dealing with too many customer complaints I ask!). My overall experience tells me to recommend you to not join HSBC they can not provide a reliable customer experience when needing help both from a disability point of view and from a confidence point of view.

The following was added to my review in response to HSBC comment:

Appreciate your response to look into my comments but i have no confidence on HSBC procedures, confirmed by your customer complaints manager’s final assessment taking no account of my disability needs at all and focussing more on my issues with my lack of confidence in your customer service agents. So i will not seek any further communication with HSBC and will follow my own advice and move my account elsewhere.

Premier onboarding - excellent experience through the call and got the job done. Thanks to Rachina for all the help and support through the call.

I had a great experience at HSBC today. Erika was extremely helpful, patient, and professional throughout the whole process. She explained everything clearly and made the whole banking process much easier for me. I really appreciate her kindness and excellent service. Thank you so much, Erika!

I had a great experience with HSBC, and I would especially like to thank Erika for her excellent service. She was very friendly, professional and helpful throughout the whole process. Erika took the time to understand my needs, explained everything clearly and made everything smooth and easy. I really appreciate her patience and support. Thank you, Erika, for your outstanding customer service! ⭐️⭐️⭐️⭐️⭐️

I would like to thank Erika for her great help with my bank‑card application. She was patient, professional and explained everything clearly. The whole process went smoothly. I’m really satisfied with her service.

I had a great experience at HSBC today. Erika was extremely helpful, patient, and professional throughout the whole process. She explained everything clearly and made the whole banking process much easier for me. I really appreciate her kindness and excellent service. Thank you so much, Erika!

I contacted HSBC about a deposit I paid for a machine advertised on ebay - which I was later informed by my bank, could be a scam.
The machine was not delivered and the seller has not delivered the item and does not respond to my emails; so it is a scam.
The HSBC agent was not interested in doing anything depite me giving him the (bogus) sellers name, account number, and sort code - which had been verified by their system whilst I was paying.
He then finished his sentence and immediately rang off before I could even reply or ask a question.
I am very annoyed by this completely don't care attitude, and maybe if the organisations that are supposed to protect our interests, rather than their own, were more helpful and diligent, there wouldn't be so much criminal behaviour.

Since I started my experience with you I am well pleased with your attitude and guidance towards me, meaning that I wholeheartedly trust you.

Upgrading my current account by phone, the HSBC staff member was polite and informative and the process was straight forward

I wanted to update the email address on my account because I no longer have access to the one currently registered.

I contacted customer services and tried to complete the Data Protection checks. Despite already being on the phone to an agent, HSBC uses automated voice recognition to verify the answers. This was unable to verify my details, even though I am confident the information I provided was correct.

The result is that my account has now been locked and it has become my responsibility to attend an HSBC branch to sort it out. There isn’t even a local branch for me to attend.

I was then told that because the voice recognition failed, once I eventually manage to verify myself it will be removed from my account anyway.

So why is a system like this being used in the first place if, when it fails, the customer is locked out and left responsible for rectifying the problem? I was trying to make a simple change to my account and I am now unable to access it because HSBC’s verification software did not work.

To make matters worse, I also cannot raise a complaint through the normal process because my account is locked.

It seems completely backwards that the consequences of HSBC’s verification system failing fall entirely on the customer.