Went there with an issue with lock on necklace, 2 ladies only happy to help and sorted it very quickly. I didn’t catch there names but they were only 2 happy to help. Excellent . Thanks
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A miserable policy. I tried to exchange a pair of earrings and they didn't want to, it's for hygiene reasons (in an era where there are hundreds of hygiene solutions. Zero respect for customers; they... See more
Company replied
I got what I wanted. Satisfaction
Fabulous service. The manager could not have been more helpful. I had a pendant without a chain. I did not buy originally from H Samuel but she took her time showed me various chains and advised w... See more
Company details
About H.Samuel - Kettering
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
12-14 Gold Street, NN16 8JB, Kettering, Kettering, United Kingdom
- 01536417613
4.3
Excellent
15 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chain lock
Went there with an issue with lock on necklace, 2 ladies only happy to help and sorted it very quickly. I didn’t catch there names but they were only 2 happy to help. Excellent . Thanks
13 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A miserable policy
A miserable policy. I tried to exchange a pair of earrings and they didn't want to, it's for hygiene reasons (in an era where there are hundreds of hygiene solutions. Zero respect for customers; they think exclusively about profit!!!! Very disappointed!!!!
28 December 2024
Unprompted review
Reply from H.Samuel - Kettering
Hi Daniel.
I am sorry to hear of your disappointing experience.
To discuss this further please contact us on 0800 458 1065, option no 3 and your case reference is 02587523.
kind regards
Pauline
Excellent very helpful and information
13 September 2023
Unprompted review
Reply from H.Samuel - Kettering
Hi thank you for taking the time to leave your 4-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Fabulous service
Fabulous service. The manager could not have been more helpful. I had a pendant without a chain. I did not buy originally from H Samuel but she took her time showed me various chains and advised which thought would suit best with my pendant. It was brilliant and I picked a chain with her help and am now happily wearing my necklace which I think looks better than the original chain. Thanks Rona would not be wearing my special necklace without your advice and guidance. You really know your stuff!!
2 July 2021
Waited about 20 minutes to get into the…
Waited about 20 minutes to get into the shop with no apologies. When asked into the shop was just left. I had to ask the other member of staff that I wanted to buy a watch strap. Not very friendly and felt as though it was all too much trouble.
30 June 2021
Reply from H.Samuel - Kettering
HI Stuart thank you for taking the time to contact us and I am really sorry you were unhappy with the service if you can give us a call please with the details on 0800 458 1065 Option 3 we can look into this for you - Many thanks Pamela
strange to be the only one shopping in…
strange to be the only one shopping in h samuel which is normally quite busy but the assistant was helpful and friendly made it a pleasant experience buying a birthday gift for my great granddaughter thank you .
4 June 2021
Lovely place to shop for jewelry.Will…
Lovely place to shop for jewelry.Will absolutely shop there again 😍
21 May 2021
Fabulous service
The ladies in this store always have a smile on their faces and are always willing to do whatever they can to help.
20 May 2021
I know we are in strange times but as…
I know we are in strange times but as my husband and l went to go into the store we were shouted at only one customer at a time, we weren’t allowed to go in together to purchase a golden wedding gift from my husband to me, l did decide to go in alone but it spoilt the experience,a bit more tact was needed
14 May 2021
Reply from H.Samuel - Kettering
HI Glenis thank you for taking the time to contact us and I am really sorry you were unhappy with the service and I can understand your frustration if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
Assistant seemed to be off hand
Assistant seemed to be off hand. No real welcome or service offered.
11 May 2021
Reply from H.Samuel - Kettering
HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if you can give us a call please with the details on 0800 458 1065 Option 3 we can investigate this - Many thanks Pamela
Really pleasant safe service
11 May 2021
brilliant under covid restrictions
fantastic , was so pleased with service that i bought 2 watches.
5 May 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.