Hrblock Reviews 1,474

I do my own taxes and I still have to pay $150 to use the software and to get my money I worked hard for all year?! Enticed with a $45 discount, citing no promo needed, and then I sign in and there is only a $5 early bird discount. Tf? I chat with customer service to no avail. None of the promo codes online work. Just predatory by design. Shut down already.

Tried using the H&R Block software to file jointly for the first time. It came up with some outrageous tax owed number. Tried for hours to correct it. Decided to try Turbo Tax instead and we got a large refund instead. DO NOT USE THIS SOFTWARE! Something is definitely wrong in their calculations.

Unreliable, expensive, unacceptable excuses, incompetent. My "tax pro" (Sandra Molas, Doylestown and Willow Grove offices) disappeared on me twice and I had to track her down. She did not recall that she promised to complete my return within a few days after having made a rookie error by not reviewing the return that she did for me last year. Her excuse was that limitations in corporate and/or office rules prevented her from finding the time to get my return done (what does that even mean?). I contacted the office manager and corporate for help but never got a response (I was told the office manager was in the bathroom and asked to call back some other time, no offer to take a message!). Without any communication, they then transferred my file to a different tax pro at an office that is an hour from where I live. I was advised that my tax pro (Sandra) was too busy to get my return done. I now have absolutely no confidence that my return will be done accurately.

They talked me n to getting refund on emerald card thinking it would come faster, jus the opposite, they should’ve known that by me switching from my back account to the card I would have to identify myself which caused a month delay, employees must get a commission for pushing the card then I couldn’t get my $ off the card, they said I could get $3000 a day from atm, only a thousand, they said go into a bank and get the funds couldn’t do that cuz my name wasn’t on the card, if it wasn’t for Apple Pay my $ would still b on the card, NEVER AGAIN, THEY TOTALLY SUCK, LANSING IL, LIARS

I completed a review of my tax prep. The Pro I paid $55 for completed a review also. Everything was fine. So I signed the forms on line and when It came to my Spouse's signature it skipped to completing signutures by downloading froms for signature and then uploading by secure messenger. However, no link was provided to upload. After 31 minutes with a customer support person I was given a case number and told to wait for the Pro I paid for and sent message to over 24 hours ago. The cust support person couldn't figure the problem out either. Ive used other on line software for the past 10 years virtually without a hitch, no problem. This is very upsetting and disappointing. In fact I have attempted to review the entire filing to see if I missed the signature for Spouse and the system will not allow me to review my completed tax forms. Based on this experience I will not recommend H&R Block to anyone for on line filing. Their own cust. support could not figure the problem out.

HR Block Software Premium gives error msg that it is unable to file the return because it cant calculate the QBI Carryforward, and that I must wait for a future update, before I can file. The website and software incorrectly report that all forms are complete and accurate. The call center staff are unable to provide a date when the form issue will be fixed. I'm left in limbo and suspect I will need to change to different software to file the return.

3 years in a roll H&R Block system updates fails to file business taxes. First it was Federal filing in 2023, then again Federal filing failed again in 2024. In 2025 it was State filing. How can your system updates fails customers three years in a roll and claim to be a leader in tax filing. It’s not the tax preparers it’s H&R Block corporate. They suck whoever is running the IT Architecture. Ended up mailing my 2025 State filing to avoid delay penalty. Next year am gonna try another Tax filer. Tied of these system update issues with H&R Block. They seem not to care about the customer. Avoid H&R Block for f you can….They are TERRIBLE!!!

Horrible experience with Zero help from Corporate.
The lady did my taxes wrong and now I didnt get the return I was supposed to and they literally said sorry and good luck... WTF!!!

This review is for the downloadable version of HR Block's 2026 Premium and Business software. As background, I have been using HR Block's software (originally TaxCut) for >20 years and generally been satisfied. However, this year, I discovered it making errors in transcription of information from one form to another when filling in required information on new forms. Example is filling in Form 1116 Line 18 with required information from Form 1040 (ie Line 18(in most cases including mine) should be Taxable Income = AGI - (Std) deduction ). Instead, the program simple transfers the AGI. The result is a horribly inflated calculation of tax.
Block customer service informed me this was a known problem and would be fixed in update scheduled for release 3 weeks later (mid-March). It was not. That tax preparation software is making logical transcription errors for forms that have not changed in years is unforgivable. So ...USER BEWARE, the Block software will fill in the numbers for your tax return, but it is up to you to know the tax code and go over each line carefully and verify that the numbers have been correctly calculated and transferred from one form to the next.

One of the fields is calculating wrong which is no surprise for this software. Still waiting for returned phone call from yesterday after I held on for a hour, chatted with the bot which is useless…I mean what the heck can a bot tell you about the tax software calculations.

H&R Block did not live up to their reputation when I filed my returns for 2024. I went on line did the extra fee to have someone online to help me. When I was finished I signed my returns Fed & state, now the IRS just sent me a letter saying I did not file my taxes. So the lady that has always did my taxes did them for me and saw were H&R Block did not do their job with my taxes. I paid them to have the extra help and still it was nit right.

FTC is unequivocally correct about H&R Block using bait and switch tactics. I received an email for $28 to file my taxes, a discount from the $35 I paid last year. The website is very difficult to navigate, even for the people working there, most have no idea. I finally made it through and realized I mistakenly left out a 1099. They tried to charge me $100 I erased all my information and went to TAX FREE USA! 100 times better, easy to navigate, efficient and accurate.

horrible customer service, horrible website, horrible 'return', horrible login, outright horrid.

I was hoping it may be as good or better than TurboTax, but:
1. It is clunky and counterintuitive.
2. Does not import tax forms from financial institutions - requires manual entry of data.
3. Impossible to get the promised money back after less than a week after purchase from NewEgg.
Bottom line: Stinker!

I got my taxes done today at the Biddeford, Maine office with Jenna Davis. She went above and beyond my expectations and did a super job helping me work through submitting my taxes to the IRS. She was not only quick and efficient, but also friendly and welcoming. I would highly recommend requesting Jenna for any of your tax needs through H&R Block. Her customer service skills are on point! Thank you, Jenna, for makkng what is usually a drab experience into something I left today being happy and grateful for having you to prep and submit my taxes this year!

Used H&R Block in Gallatin, TN. Was very disappointed in their general price quote they quoted me up front. Actual charge was twice as much as they quoted me. Will not use them again and don’t recommend them to anyone.

most difficult software I have ever user and have been doing my own taxes for decades. Would not import financial date from Merrill Lynch edge Brokerage, not even in the list. Very difficult to use, never again.

No problems from from last 6 or 7 years but this time was very bad experience. Taxes weren't ready, She wasn't ready even paperwork was dropped of day before.
Wasn't able to explain or answer questions properly. No explanation any forms. Almost skipped EV credits. She also refuse to take a check what i owe for federal. Very very
dissatisfied. Hopefully some one else will review my taxes.

Filing my federal and state return I submitted a 1099-B form. To do this requires upgrading to the premium, which costs $105. When I saw this price tag I decided to file myself online and found the experience was really not that bad and definitely not worth paying someone else $100, but I also found that H&R made a mistake and were going to submit an incorrect tax return for me. They did not correctly report my realized losses based on the 1099-B form and so I was going to be overpaid by a lot on my refund. What's shocking is that if you just copy and paste from the correct column in the form you get the right answer so the fact they're charging $100 for this software is mind blowing.
When I contacted them thru the online chat, I was met with a "tax expert" who could not type in proper English and was adamant there was no issue.
Amazingly bad experience and will never use them again.

The 2025 software is terrible and still not as bad as the worthless tech support from HR Block. I have used HR Block for >10 years without any issues. This year it won't let me file electronically due to >3 depreciable assets. The problem is that there are only 3 assets in the return. I've wasted hours (days!) attempting to resolve this program fault; re-entered data, spent extra $ on the just answers site that HR Block connected me to to resolve my issue, and following all the advice provided with NO CHANGE in the HR Block "issues". I won't use Block again.