Howells Solicitors Reviews 

307
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the clear explanations, timely updates, and efficient handling of their cases. Reviewers highlight the exceptional customer service, noting the quick response times and the supportive, understanding approach from the team. However, some people were dissatisfied with slow response times, poor communication, and a lack of continuity in handling their cases, leading to delays and frustration. These customers reported issues with files being passed between multiple solicitors and offices, requiring them to repeatedly chase for updates and action.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, dedication,... See more

Service

Clients share positive opinions on service, with many reviewers describing their experience as outstanding,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding experiences with... See more

Response time

Users describe positive interactions with response times, with many customers highlighting prompt replies to... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have given 4 starts as we had some difficulties with the Swansea office at first. However, once our case was transferred to Joanna Ingles’ team at the Cardiff office, everything turned around. Joann... See more

Rated 4 out of 5 stars

I've recently sold a property through Howells (on the recommedation of Peter Alan in Caerphilly). The team at Howells were excellent and the process went really smoothly. Of course, there are bottl... See more

Rated 5 out of 5 stars

I cannot recommend Karl highly enough. From the very beginning he was supportive, kind and genuinely sympathetic to my situation. My case related to employment law, and he took the time to explain eve... See more

Rated 5 out of 5 stars

We recently purchased & sold properties with Howells Solicitors as recommended by our estate agents. Leah & the team at Howells were excellent on both transactions & made a stressful time a lot easie... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

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1-star

No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(307)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Howells Solicitors were exceptional in…

Howells Solicitors were exceptional in supporting us each step of the way when selling and purchasing our properties we have not moved house in thirty eight years so we were lost as what to do we were put at ease with the professional way Howells helped us and we would like to thank Leyla Gurkan who had loads of patience thank you Leyla you were brilliant

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Easier using Howells

We recently purchased & sold properties with Howells Solicitors as recommended by our estate agents. Leah & the team at Howells were excellent on both transactions & made a stressful time a lot easier for us. Anyone thinking of moving you couldn't do better than use Howells. Well done to all at Howells from Phil & Bev

30 March 2026
Unprompted review
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Reply from Howells Solicitors

We appreciate your lovely comments and are pleased to know that our team was able to provide a great experience.

Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with Howells an couldn't be more grateful for the support we received throughout our sale/purchase.

A special thank you goes to Allison, Hannah and Leah who were exceptional from start to finish. Their professionalism, dedication and communication made such a difference during what was a very stressful and often overwhelming process.

They were responsive, supportive and incredibly reassuring, keeping us informed every step of the way and helping everything progress as smoothly as possible. Their hard work behind the scenes did not go unnoticed and we truly felt we were in safe hands.

We are so thankful for all their efforts in getting everything over the line and would recommend them to anyone looking for a reliable, caring and professional team.

1 July 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your feedback. We’re pleased to know that you had a great experience and felt well supported by our team.

Rated 5 out of 5 stars

Were recommended by Pinkmove as…

Were recommended by Pinkmove as conveyancers for our property sale. All our communications have been with Chloe and Charlotte, they were both very responsive and completed our transaction within an Extremely short period. We are fully happy with our business with them and recommend them.

30 June 2026
Unprompted review
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Reply from Howells Solicitors

We’re grateful for your positive review and pleased that our team was able to meet your expectations.

Rated 5 out of 5 stars

I highly recommend Howells solicitors

I highly recommend Howells solicitors. From start to finish, the service I received was excellent.

A special thank you to Mrs Jane Davies Hannan and Ms Sophie Bartlett, who were professional, approachable and always kept me informed throughout the process. They were quick to respond to any queries and made everything straightforward and stress-free.

Despite purchasing a repossession property, the whole process was completed remarkably quickly thanks to their efficiency and dedication. I always felt confident that everything was in safe hands.

Thank you both for all your hard work. I wouldn’t hesitate to recommend Howells Legal to anyone looking for an outstanding conveyancing team.

26 June 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had an excellent experience with Howells Solicitors who handled the conveyancing for my home sale. Communication was excellent throughout the entire process, and I was always kept informed of progress and next steps.

Everything was handled in a straightforward and professional manner, making what can often be a stressful process feel simple and seamless. The team was extremely swift in dealing with all matters, including response times to emails and queries.

The quote provided at the outset remained exactly as agreed, with no hidden fees or unexpected costs along the way. The service represented fantastic value for money, especially given the level of support and efficiency received.

It was a pleasure to work with such an experienced and affable team, and I was particularly pleased to be able to support a local firm.

I would not hesitate to recommend them to anyone looking for a reliable, responsive, and professional conveyancing solicitor.

19 June 2026
Unprompted review
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Reply from Howells Solicitors

We’re grateful for your wonderful feedback and pleased to hear that you had a great experience with our team.

Rated 5 out of 5 stars

Excellent Advice and Support Received

I received excellent advice and support from Ellena Propert in dealing with my uncle's estate. Her excellent professional support allowed us to successfully settle the estate, with clear and accurate accounts provided to beneficiaries. I fully recommend the services of Howells Solicitors.

22 June 2026
Unprompted review
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Reply from Howells Solicitors

Thanks for taking the time to leave a review. It's great to hear that you were happy with the service you received from our team.

Rated 1 out of 5 stars

Terrible customer service (Conveyancing)

I used Howell's for conveyancing in the sale of my property. This took >8months and the customer service was very poor. In some cases taking more than 2 weeks to respond to simple requests for updates from myself. At every turn they blamed third parties for delays and did not take responsibility for any of the process.
My complaint about this took several weeks(and a reminder from me) to get a response and they concluded that they had done everything they could, even blaming me for miscommunication.
Terrible, do not use!!

15 May 2026
Unprompted review
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Reply from Howells Solicitors

We’re sorry to hear that you were unhappy with our services. We understand that you have already been in contact with our client care team regarding this matter.

If you require any further assistance, please don’t hesitate to contact clientcare@howellslegal.com.

Rated 5 out of 5 stars

Informative, professional, efficient

A huge thank you to Leah, Shaynie, Isabelle, and the team at Howells Solicitors. I cannot recommend them highly enough.

Throughout the sale of our home and the purchase of our new one, they were informative, professional, efficient, and approachable every step of the way. Their communication and support made the entire process much smoother and less stressful.

Thank you all, we are so grateful for everything you have done.

2 June 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

Excellent service by Lucy Florence

We used Howells for our sale and purchase when we moved home and the service, communication and delivery were excellent all thanks to Lucy Florence. We were so well informed and kept up to date, her work was exceptional. Moving house in the past has been a stressful drawn out experience but with Howells it was a breeze - all thanks to Lucy! Thank you Lucy for getting us in so quickly and smoothly.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

We instructed Leah Moore (Bridgend…

We instructed Leah Moore (Bridgend Office) in relation to a sale and purchase, with the latter containing some complicated title defects. Leah was very patient and took the time to explain the defects and the implications these would have as the seller's were unwilling to remedy them, providing clear and straightforward advice. Whilst we did not proceed to exchange, Leah and her wider team were always very helpful, personable and professional whenever we liased with them on both our sale and purchase. Would highly recommend.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Unreasonably slow and no contact

I have been waiting over 6 months just to actually hear from a solicitor in relation to our case after initial contact and paperwork and when asked for updates so far have just been told we will be contacted for updates, with absolutely no progress and nothing happening. Very poor start but hoping to have my mind changed as it progresses.

1 June 2026
Unprompted review
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Reply from Howells Solicitors

Hi there. We are very sorry to hear that you are dissatisfied with the service that you are receiving. We will investigate this and provide you with an update as soon as possible.

Rated 5 out of 5 stars

Amazing communication and so polite and…

Amazing communication and so polite and understanding. Quick and efficient. Susanna, Josh and Antonia were all amazing and so helpful. First house purchase and it couldn’t have go any smoother, would 100% recommend and use again!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and professional service

The company are so helpful and knowledgeable. They assisted me with a work related matter and guided me through the whole process. Throughout this they were very polite and friendly. I would definitely recommend howells.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The team at Howells provided a first class service which helped ease any stresses in moving home. Would have no hesitation in recommending the team to anyone looking to buy or sell their home

4 November 2025
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

House sale with Howells from a senior citizen's perspective.

Anna Givelin embodied everything that one would wish from a professional and helped to smooth ones passage, as a vendor, in the sale of ones home. Her calm demeanour made the whole process less traumatic and her professional understanding of the legal technicalities involved in that process, were very reassuring during a stressful period of my long life.

2 June 2026
Unprompted review
Rated 4 out of 5 stars

I would like to thank all the team for…

I would like to thank all the team for their help through a stressful time. A special thanks to Eleanor for all your time a patience thank you.

I would also like to thank Mike for doing such a thorough job with the legal process of buying my new home.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Transfer of Title Deed

The service provided by Rachael, during what was a very difficult period, was very responsive, helpful and considerate. I couldn’t recommend her enough enough.

29 May 2026
Unprompted review
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Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 1 out of 5 stars

Most conveyancers are slow but this is…

Most conveyancers are slow but this is a new low in addition to the terrible communication and repeated mistakes i'm surprised to find anything over 1 star. Maybe its workload or something else but its been horrendous.
My buyer is a first time buyer in no chain about to hit the 20th week, average of 9days to reply to emails and half the questions are repeated.
Then when their client flags the issue they pass him around and cant give a straight answer.
100% will avoid.

29 May 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Hi, thank you for bringing this to our attention.

We’re really sorry to hear about your experience and would appreciate the opportunity to look into this further for you. Please reach out to our team at clientcare@howellslegal.com, and we’ll do our best to assist.

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