I have given 4 starts as we had some difficulties with the Swansea office at first. However, once our case was transferred to Joanna Ingles’ team at the Cardiff office, everything turned around. Joann... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Legal Services
- Conveyancer
- Employment Attorney
- Estate Planning Attorney
- Family Law Attorney
- Personal Injury Attorney
Written by the company
Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.
Contact info
Fitzalan House, Fitzalan Court, CF24 0EL, Cardiff, United Kingdom
- 02920 404020
- info@howellslegal.com
- www.howellslegal.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Howells Solicitors were exceptional in…
Howells Solicitors were exceptional in supporting us each step of the way when selling and purchasing our properties we have not moved house in thirty eight years so we were lost as what to do we were put at ease with the professional way Howells helped us and we would like to thank Leyla Gurkan who had loads of patience thank you Leyla you were brilliant
Easier using Howells
We recently purchased & sold properties with Howells Solicitors as recommended by our estate agents. Leah & the team at Howells were excellent on both transactions & made a stressful time a lot easier for us. Anyone thinking of moving you couldn't do better than use Howells. Well done to all at Howells from Phil & Bev

Reply from Howells Solicitors
We had an outstanding experience with…
We had an outstanding experience with Howells an couldn't be more grateful for the support we received throughout our sale/purchase.
A special thank you goes to Allison, Hannah and Leah who were exceptional from start to finish. Their professionalism, dedication and communication made such a difference during what was a very stressful and often overwhelming process.
They were responsive, supportive and incredibly reassuring, keeping us informed every step of the way and helping everything progress as smoothly as possible. Their hard work behind the scenes did not go unnoticed and we truly felt we were in safe hands.
We are so thankful for all their efforts in getting everything over the line and would recommend them to anyone looking for a reliable, caring and professional team.

Reply from Howells Solicitors
Were recommended by Pinkmove as…
Were recommended by Pinkmove as conveyancers for our property sale. All our communications have been with Chloe and Charlotte, they were both very responsive and completed our transaction within an Extremely short period. We are fully happy with our business with them and recommend them.

Reply from Howells Solicitors
Kayleigh Griffiths team are just…
Kayleigh Griffiths team are just outstanding fantastic communication and efficiency kept me in the loop with everything and easy to talk to they showed understanding and very reasonably priced
I highly recommend Howells solicitors
I highly recommend Howells solicitors. From start to finish, the service I received was excellent.
A special thank you to Mrs Jane Davies Hannan and Ms Sophie Bartlett, who were professional, approachable and always kept me informed throughout the process. They were quick to respond to any queries and made everything straightforward and stress-free.
Despite purchasing a repossession property, the whole process was completed remarkably quickly thanks to their efficiency and dedication. I always felt confident that everything was in safe hands.
Thank you both for all your hard work. I wouldn’t hesitate to recommend Howells Legal to anyone looking for an outstanding conveyancing team.

Reply from Howells Solicitors
Excellent Service from Start to Finish
I had an excellent experience with Howells Solicitors who handled the conveyancing for my home sale. Communication was excellent throughout the entire process, and I was always kept informed of progress and next steps.
Everything was handled in a straightforward and professional manner, making what can often be a stressful process feel simple and seamless. The team was extremely swift in dealing with all matters, including response times to emails and queries.
The quote provided at the outset remained exactly as agreed, with no hidden fees or unexpected costs along the way. The service represented fantastic value for money, especially given the level of support and efficiency received.
It was a pleasure to work with such an experienced and affable team, and I was particularly pleased to be able to support a local firm.
I would not hesitate to recommend them to anyone looking for a reliable, responsive, and professional conveyancing solicitor.

Reply from Howells Solicitors
Excellent Advice and Support Received
I received excellent advice and support from Ellena Propert in dealing with my uncle's estate. Her excellent professional support allowed us to successfully settle the estate, with clear and accurate accounts provided to beneficiaries. I fully recommend the services of Howells Solicitors.

Reply from Howells Solicitors
Terrible customer service (Conveyancing)
I used Howell's for conveyancing in the sale of my property. This took >8months and the customer service was very poor. In some cases taking more than 2 weeks to respond to simple requests for updates from myself. At every turn they blamed third parties for delays and did not take responsibility for any of the process.
My complaint about this took several weeks(and a reminder from me) to get a response and they concluded that they had done everything they could, even blaming me for miscommunication.
Terrible, do not use!!

Reply from Howells Solicitors
Informative, professional, efficient
A huge thank you to Leah, Shaynie, Isabelle, and the team at Howells Solicitors. I cannot recommend them highly enough.
Throughout the sale of our home and the purchase of our new one, they were informative, professional, efficient, and approachable every step of the way. Their communication and support made the entire process much smoother and less stressful.
Thank you all, we are so grateful for everything you have done.

Reply from Howells Solicitors
Excellent service by Lucy Florence
We used Howells for our sale and purchase when we moved home and the service, communication and delivery were excellent all thanks to Lucy Florence. We were so well informed and kept up to date, her work was exceptional. Moving house in the past has been a stressful drawn out experience but with Howells it was a breeze - all thanks to Lucy! Thank you Lucy for getting us in so quickly and smoothly.
We instructed Leah Moore (Bridgend…
We instructed Leah Moore (Bridgend Office) in relation to a sale and purchase, with the latter containing some complicated title defects. Leah was very patient and took the time to explain the defects and the implications these would have as the seller's were unwilling to remedy them, providing clear and straightforward advice. Whilst we did not proceed to exchange, Leah and her wider team were always very helpful, personable and professional whenever we liased with them on both our sale and purchase. Would highly recommend.
Unreasonably slow and no contact
I have been waiting over 6 months just to actually hear from a solicitor in relation to our case after initial contact and paperwork and when asked for updates so far have just been told we will be contacted for updates, with absolutely no progress and nothing happening. Very poor start but hoping to have my mind changed as it progresses.

Reply from Howells Solicitors
Amazing communication and so polite and…
Amazing communication and so polite and understanding. Quick and efficient. Susanna, Josh and Antonia were all amazing and so helpful. First house purchase and it couldn’t have go any smoother, would 100% recommend and use again!
Amazing and professional service
The company are so helpful and knowledgeable. They assisted me with a work related matter and guided me through the whole process. Throughout this they were very polite and friendly. I would definitely recommend howells.
First class service
The team at Howells provided a first class service which helped ease any stresses in moving home. Would have no hesitation in recommending the team to anyone looking to buy or sell their home

Reply from Howells Solicitors
House sale with Howells from a senior citizen's perspective.
Anna Givelin embodied everything that one would wish from a professional and helped to smooth ones passage, as a vendor, in the sale of ones home. Her calm demeanour made the whole process less traumatic and her professional understanding of the legal technicalities involved in that process, were very reassuring during a stressful period of my long life.
I would like to thank all the team for…
I would like to thank all the team for their help through a stressful time. A special thanks to Eleanor for all your time a patience thank you.
I would also like to thank Mike for doing such a thorough job with the legal process of buying my new home.
Transfer of Title Deed
The service provided by Rachael, during what was a very difficult period, was very responsive, helpful and considerate. I couldn’t recommend her enough enough.

Reply from Howells Solicitors
Most conveyancers are slow but this is…
Most conveyancers are slow but this is a new low in addition to the terrible communication and repeated mistakes i'm surprised to find anything over 1 star. Maybe its workload or something else but its been horrendous.
My buyer is a first time buyer in no chain about to hit the 20th week, average of 9days to reply to emails and half the questions are repeated.
Then when their client flags the issue they pass him around and cant give a straight answer.
100% will avoid.

Reply from Howells Solicitors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







