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Howdens - Preston Reviews 123

TrustScore 4.5 out of 5

4.4

Unit 3 & 4, Preston Trade Park, Ribbleton Lane, PR1 5AU Preston, North West, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I dealt with Alicia at your Preston branch to design my new kitchen - she was wonderful, friendly & patient - she would get 6/5 stars! Something went wrong on my order, but once it got to the right... See more

Company replied

Rated 5 out of 5 stars

Ryan was really helpful and came up with invaluable suggestions and ideas I hadn’t even thought of. He went out of his way to accommodate me at short notice. Unfortunately, my build project has ha... See more

Company replied

Rated 5 out of 5 stars

After months of deliberating Ryan (Preston Howdens) helped us to take the decision. The prospect of having a new kitchen fitted three weeks before Christmas was daunting but we're so glad we did. Luck... See more

Company replied

Rated 5 out of 5 stars

Great customer service from start to finish. Samantha Moss has been outstanding – her kitchen knowledge, organisation, and personal touch made the whole process stress-free. She’s always friendly,... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3 & 4, Preston Trade Park, Ribbleton Lane, PR1 5AU, Preston, North West, United Kingdom

  • 01772 651 500

4.4

Excellent

TrustScore 4.5 out of 5

123 reviews

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Rated 4 out of 5 stars

A couple of issues, but resolved well once in the right hands!

I dealt with Alicia at your Preston branch to design my new kitchen - she was wonderful, friendly & patient - she would get 6/5 stars!
Something went wrong on my order, but once it got to the right team, it was dealt with & sorted quickly with a satifactory solution!

13 April 2026
Unprompted review
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Reply from Howdens - Preston

Thank you for your review. Please rest assured we will share your comments internally.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 2 out of 5 stars

Had a credit account and bought a 6…

Had a credit account and bought a 6 panel door, costing £32 and a few pennies.

My lad went in to pay cash and they had no change and said they'll write off the £2 and the few pennies and my son paid £30.

Now this has been going on for almost 14 months where the accounts team are chasing for the difference.

I converted to a cash account and told them over and over and they said th3yll sort.

Now even with a cash account, the accounts team still managed to send me an outstanding invoice for £32.nn

This is painful

27 March 2026
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Reply from Howdens - Preston

Thank you for your review Ash.

Please rest assured that we will share your comments internally with the appropriate team for further investigation.

If you would like to provide any further details in the meantime, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

As always the staff are knowledgeable…

As always the staff are knowledgeable and friendly and go out of their way to assist and advise. Always look forward to my pies and coffee when on.

26 February 2026
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Reply from Howdens - Preston

Good morning, Thank you for taking the time to leave this review. Have a great day, Alexandra

Rated 5 out of 5 stars

All the staff are so helpful

All the staff are so helpful. Great range of products and great quality

9 February 2026
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Reply from Howdens - Preston

Hello Lisa,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Always helpful

Great service

30 January 2026
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Reply from Howdens - Preston

Hello Matthew,

Thank you for your kind words and for rating our service so highly.

Best wishes, Alexandra

Rated 5 out of 5 stars

They just know what they are talking…

They just know what they are talking about and don't waste time or try to sell something one has no need for.

19 January 2026
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Reply from Howdens - Preston

Good morning, Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com

Rated 5 out of 5 stars

Always fantastic service from the sales…

Always fantastic service from the sales to the warehouse team.
Cannot fault any of the items we have purchased over the years.
Thank you!

10 December 2025
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Reply from Howdens - Preston

Good afternoon, Thanks for reviewing our Howdens - Preston depot. All the best, Alexandra

Rated 1 out of 5 stars

Hopelessly unresponsive 'service'

On 25 November I arranged for Howden's in Preston to meet me and my joiner at the house to measure up and discuss design ideas for built-in wardrobes. We emphasised the need for speed to get the units fitted by Christmas. The woman from Howden's said she'd get the design done within a week. If only... It's now 9 December and I've had nothing. Not even a sincere apology let alone design ideas or a quote. I've telephoned and spoken to numerous people at Howden's Preston. They promise to call back or pass on the message but noone responds. Unbelievably poor customer experience. I'm taking my £15,000 order elsewhere.

9 December 2025
Unprompted review
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Reply from Howdens - Preston

Thank you for your review. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Just went in for some wood screws

Just went in for some wood screws and came out with a couple of pies as well ,,,excellent service as always

17 October 2025
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Reply from Howdens - Preston

Hello David,

Thank you for your kind words and for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Fantastic Service from Howdens

Great customer service from start to finish. Samantha Moss has been outstanding – her kitchen knowledge, organisation, and personal touch made the whole process stress-free. She’s always friendly, goes above and beyond, and is quick to take a call or answer any query.

The quality of the cabinets is exceptional. We had a small hiccup with a wine cooler, but this was dealt with quickly and efficiently by Harry, the manager, without any fuss.

Well done Howdens – we’re delighted with both the service and the product, and will definitely recommend!

2 October 2025
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Reply from Howdens - Preston

Good morning, Thank you for your feedback on our Howdens - Preston depot. Many Thanks, Alexandra

Rated 5 out of 5 stars
Howdens - Preston logo

Reply from Howdens - Preston

Hello Rafi,

Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you were pleased with our service and products.

Best wishes,

Rated 5 out of 5 stars

Great service and advice

The service i received was amazing from advice i was given by Lloyd who arranged a designer who brought all the colour samples I had requested. The design was exactly what i wanted. I was kept in touch with my order and received a call when I required delivery. Also, arranged joinery services to call me for quotes. The delivery service was great as well. Great experience throughout.

8 August 2025
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Reply from Howdens - Preston

Good afternoon, Thanks for reviewing our Howdens - Preston depot. Have a great day.

Rated 5 out of 5 stars

Kitchens / Joinery

Great products, great staff.
Have used this branch since it opened never a problem with kitchens or joinery.
Never waited more than 24hrs for replacement bit's.

1 August 2025
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Reply from Howdens - Preston

Hello Michael,

Thank you for your kind words and for being a loyal customer since our branch opened. We're pleased to hear that our products and staff have consistently met your expectations.

Best wishes,

Rated 5 out of 5 stars

Exchange and return

I had ordered some wrong materials and not order enough of others , one phone call and what I needed was on the counter and the materials I ordered wrong taken back no problem . Everything now installed and looks brilliant. The staff are great to deal with and the products superb

25 June 2025
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Reply from Howdens - Preston

Hello Mark,

Thank you for sharing your experience with us. We're pleased to hear that our team could assist you efficiently and that you're satisfied with the final result.

Best wishes!

Rated 5 out of 5 stars

I've been using Howdens for several…

I've been using Howdens for several years. Very friendly and helpful staff.
Especially Lloyd and the young lad on the counter I think called Bailey.
Great range of quality kitchens, easy to work with and look great.
Great service, always professional and efficient.

7 May 2025
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Reply from Howdens - Preston

Hello Raz,

Thank you for your kind words and for being a loyal customer over the years. We're pleased to hear that Lloyd and Bailey have made a positive impact on your experience with us.

Best wishes,

Rated 5 out of 5 stars
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Reply from Howdens - Preston

Hello IMKAN LTD,

Thank you for your kind review. We're pleased to hear that you found our stock well-maintained and our staff helpful.

Best wishes,

Rated 4 out of 5 stars
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Reply from Howdens - Preston

Hello Stephen, good morning,

Thank you for your feedback and for highlighting our timely delivery. We are pleased to have met your expectations and look forward to assisting you with any future needs.

Best wishes,

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Lloyd and other staff members at Preston were very helpful

24 March 2025
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Reply from Howdens - Preston

Hello there,

Thank you for sharing your positive experience with us. We're pleased to hear that the team at Preston were helpful during your visit.

Take care and have a lovely day!

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