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Howdens - Peckham Reviews 36

TrustScore 3.5 out of 5

3.7

Unit 24, Kent Park Industrial Estate, Ruby Street, (Off Old Kent Road), SE15 1LR London, London, GB


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Rated 5 out of 5 stars

Excellent customer service from staff and the new manager. I have used this branch a number of times and found them to be helpful and knowledgeable.

Company replied

Rated 5 out of 5 stars

Howdens Peckham. Polite friendly staff, always accommodating & making things go as smooth as possible.

Company replied

Rated 5 out of 5 stars

Howdens Peckham top customer service when purchasing doors. Delivered to my address in Camberwell at no extra charge. What can I say will use again in the future.

Company replied

Rated 5 out of 5 stars

The best service!!! We keep coming back to Howdens only because of the manager name Serene. She is amazing,helpful always with a smile, we love having a nice talk with her. For sure gonna come back... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 24, Kent Park Industrial Estate, Ruby Street, (Off Old Kent Road), SE15 1LR, London, London, United Kingdom

  • 020 7277 9603

3.7

Average

TrustScore 3.5 out of 5

36 reviews

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Rated 5 out of 5 stars

Excellent customer service from staff…

Excellent customer service from staff and the new manager. I have used this branch a number of times and found them to be helpful and knowledgeable.

14 May 2026
Unprompted review
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Reply from Howdens - Peckham

Hello John,

Thank you for your kind words and for sharing your positive experience with our team. We're delighted to hear that our staff and new manager have been helpful and knowledgeable during your visits.

Best wishes and have a lovely day, Aine

Rated 5 out of 5 stars

Howdens Peckham

Howdens Peckham. Polite friendly staff, always accommodating & making things go as smooth as possible.

8 May 2026
Unprompted review
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Reply from Howdens - Peckham

Hello Ren,

Thank you for your kind words and for taking the time to share your experience with us.

Best wishes, Alexandra

Rated 1 out of 5 stars

Took my money didn’t allocate my work top

Here is your review, sharp and direct:



I contacted Howdens Peckham for a worktop and was sent a quote. I was then asked to make payment and quote the reference provided, which I did. Over £1000 was taken from my account with no confirmation, no follow up, and no allocation of the goods.

When I called to chase this, I was told the person who took my order was “on lunch” as if that excuses anything. He is not the supplier, Howdens is. I have a reference number, I have proof of payment, and yet no one seems able or willing to locate my order.

The first person I spoke to showed very little care or urgency. The overall attitude was dismissive, with no accountability and no ownership of the issue. It feels like once they have your money, the service stops there.

Taking a large payment without confirming or allocating the order is not acceptable. This needs immediate attention and proper internal processes because right now, it comes across as disorganised and careless.

30 March 2026
Unprompted review
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Reply from Howdens - Peckham

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Peckham depot for their acknowledgement and further investigation.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 1 out of 5 stars

Told would receive delivery on Friday…

Told would receive delivery on Friday but didn’t get until following Tuesday….terrible service !

19 May 2025
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Reply from Howdens - Peckham

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

My recent experience at Howdens…

My recent experience at Howdens Kitchens was when my brother and I received a very good service from Marjorie (Kitchen Designer) who's based at the Peckham branch during our meeting with her. Apart from the visit, Marjorie also visited our property, undertook the measurements of the kitchen very diligently, efficiently and professionally in her role. We both found her to be friendly, supportive and on the whole, we felt very welcomed throughout the meeting to discuss the kitchen design (which was eventually accepted). My brother and I therefore have no hesitation in thoroughly recommending Marjorie
of Howdens Kitchens (Peckham Branch) for doing a great job on behalf of the company to our friends and relatives. (Michelle)

12 October 2024
Unprompted review
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Reply from Howdens - Peckham

Good morning Mrs Euline, It's great to hear that you had such a positive experience. thank you for taking the time to write such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars

Howdens Peckham top customer service…

Howdens Peckham top customer service when purchasing doors. Delivered to my address in Camberwell at no extra charge. What can I say will use again in the future.

24 May 2024
Unprompted review
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Reply from Howdens - Peckham

Hi there John, It's great to hear that you had such a positive experience. I am sure the team will be pleased to read your kind words! Have a lovely day!

Rated 5 out of 5 stars

Can't say much

Can't say much, all is about congratulations to everyone at Howdens. Bravo bravo bravo..A brilliant job well done. Pls keep it up up up.

23 December 2023
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Reply from Howdens - Peckham

Hi, Thanks for leaving this 5 star review for the Howdens - Peckham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

GREAT SERVICE. EXCELLENT QUALITY

Great range of products - got everything what we needed. Staff very helpful

10 August 2023
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Reply from Howdens - Peckham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Very Expensive

Very Expensive
Very shallow cabinets compare to Ikea.
No 0% finance.
Ikea accessories don't fit
It is necessary to use the manual to assemble the cabinet.
When It is bought assemble cabinet.
Still it is necessary to fit the drawers and front drawers.
So it not assemble.
I have seen my neighbours kitchen been delivered fully assemble.
Next time I'll go to easy to assemble Ikea or design and buy from B&Q or Selco

10 August 2023
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Reply from Howdens - Peckham

Thank you for your feedback, Antonio. We will share your comments with the relevant team for future considerations.

Rated 5 out of 5 stars

Good service

Good service, lovely staff and very helpful and patient

19 May 2023
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Reply from Howdens - Peckham

Hi, Thanks for leaving this 5 star review for the Howdens - Peckham depot! All the best, Tash.

Rated 1 out of 5 stars

Service was bad. And late delivery

Not good, promised a Friday and then a another week later. Couldn’t finish the job on time because sent one incorrect door and sent a extra unit which we didn’t need and measurement from howdens was incorrect and we sit with a unit and incorrect green door and extra end panels. And a week later for the client

21 April 2023
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Reply from Howdens - Peckham

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Peckham depot for their acknowledgment. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

All good

All good. Exceptionally helpful staff.

26 April 2023
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Reply from Howdens - Peckham

Hi, Thanks for leaving this 5 star review for the Howdens - Peckham depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Salesmanship service.

Salesmanship service. Delivery first class no mistakes that is why we use Howdens and not the others

18 March 2023
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Reply from Howdens - Peckham

Hi, Thanks for leaving this 5 star review for the Howdens - Peckham depot! Best wishes, Tash

Rated 5 out of 5 stars

The best service!!

The best service!!! We keep coming back to Howdens only because of the manager name Serene. She is amazing,helpful always with a smile, we love having a nice talk with her.
For sure gonna come back soon.

24 March 2023
Unprompted review
Howdens - Peckham logo

Reply from Howdens - Peckham

Hi, Thank you for leaving this 5* rating. Best wishes, Tash

Rated 3 out of 5 stars

Good value products and good stock

Good value products and good stock. Quite bad at following up account queries

22 December 2022
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Reply from Howdens - Peckham

Thank you for your feedback, Richard. We will share your comments internally to continue improving our business and services.

Rated 5 out of 5 stars

Cherona was exceptionally helpful

Cherona was exceptionally helpful, discussed all aspects of kitchen etc, organised delivery etc.

21 November 2022
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Reply from Howdens - Peckham

Hello, Thanks for reviewing our Howdens - Peckham depot. Have a lovely day! Tash.

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