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Howdens - Northampton Reviews 86

TrustScore 4.5 out of 5

4.3

16 Harvey Reeves Road, St. James Mill Road, Northampton, NN5 5JR Northamptonshire, East Midlands, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The staff are courteous, knowledgeable and friendly. I did notice that some of your products are not as competitive as they use to.

Company replied

Rated 5 out of 5 stars

What a fabulous visit to Northampton showroom. Maxine and her team were amazing.an all round brilliant experience helping to make big decisions much easier. You really looked after us abs we have a... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a kitchen from the Northampton branch (Harvey Reeves Road) and had very pleasant experience. Chris Roberts came up with a fantastic design for the utility room which created... See more

Company replied

Rated 5 out of 5 stars

Went to Howdens on the recommendation of a few people and seeing their kitchens, which are beautiful. Chris is an absolute credit to the company. Really helpful and creative with ideas and honest as w... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 16 Harvey Reeves Road, St. James Mill Road, Northampton, NN5 5JR, Northamptonshire, East Midlands, United Kingdom

  • 01604 590 048

4.3

Excellent

TrustScore 4.5 out of 5

86 reviews

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Rated 4 out of 5 stars

Howdens experience

The staff are courteous, knowledgeable and friendly. I did notice that some of your products are not as competitive as they use to.

30 April 2026
Howdens - Northampton logo

Reply from Howdens - Northampton

Good afternoon, Thank you for your feedback. Take care and have a lovely day, Alexandra

Rated 4 out of 5 stars

Good quality product

Good quality product, good price and a very good service.

15 April 2026
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Reply from Howdens - Northampton

Good afternoon, Thanks for leaving this 4 star review for the Howdens - Northampton depot! All the best, Alexandra

Rated 5 out of 5 stars

All good

All good , no problems .. Calum was on the ball

13 April 2026
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Reply from Howdens - Northampton

Hello John,

Thank you for your feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

Easy to work and communicate with

As always easy to work and communicate with, helped with organising the Clients request and appliance preference's along with price matching other suppliers of the same products which helped persuade the client to agree placing the order, awaiting delivery before fitting now.

30 October 2025
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Reply from Howdens - Northampton

Hello MDP PROPERTY IMPROVEMENTS,

Thank you for your kind feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

What a fabulous visit to Northampton…

What a fabulous visit to Northampton showroom.
Maxine and her team were amazing.an all round brilliant experience helping to make big decisions much easier. You really looked after us abs we have a design appointment tomorrow.
Please pass my thanks on to Maxine and all her team working Saturday! They all worked so hard.

25 October 2025
Unprompted review
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Reply from Howdens - Northampton

Good morning, Thank you for your great feedback. Have a great day, Alexandra

Rated 4 out of 5 stars

Good customer service

Had a very good customer service when I visited the Northampton branch

26 September 2025
Howdens - Northampton logo

Reply from Howdens - Northampton

Good morning, Thank you for your feedback on our at the Howdens - Northampton depot. Have a great day. Thanks, Alexandra

Rated 5 out of 5 stars

Usual quick service.

Usual quick, helpful service. Thank you.

29 July 2025
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Reply from Howdens - Northampton

Hello Stephen, good morning,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you found our service quick and helpful.

Best wishes,
The Howdens Team

Rated 4 out of 5 stars

Very helpful staff specially Carla

Very helpful staff specially Carla, who designed the kitchen and guided me to the purchasing and delivery date. The delivery driver was very helpful as I could not lift some heavy items.

14 July 2025
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Reply from Howdens - Northampton

Good morning, Thanks for reviewing our Howdens - Northampton depot. Have a great day.

Rated 5 out of 5 stars

Thoroughly recommend Shaun from Hodens Northampton

Shaun made the whole process very easy . He gave me some good ideas listened to what I needed for my kitchen . He suggested little touches I had not thought of . He suggested i went to the showroom in Raunds which was very useful .
I am delighted with my completed kitchen . Great service glad I went with Howdens . Good value for money

13 May 2025
Unprompted review
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Reply from Howdens - Northampton

Good morning, Thanks for reviewing our Howdens - Northampton depot. Have a great day.

Rated 1 out of 5 stars

Absolutely Disastrous Experience – Avoid Howden’s Northampton!

If I could give zero stars, I would. My partner ordered a kitchen from Howden’s Northampton, including delivery, expecting a professional service. Instead, they outsourced the delivery to a reckless third-party driver, which led to an absolute disaster.
• The driver miss-fuelled his vehicle and then appears to have dumped the contaminated fuel over the garden and onto the public road, causing an emergency services response.
• He then backed into a wall, knocking it down, and reversed into the carport, causing further damage.
• The delivery van was dirty, poorly maintained, had a smashed front headlight, and an unreadable front number plate—a neighbour even thought it was suspicious activity!

To make matters worse, Howden’s refuses to take responsibility, despite the fact that they arranged the delivery. They told us to take it up with the transport company they hired, washing their hands of the whole situation.

This level of service is completely unacceptable. We previously used Wren and had a perfect, professional experience with their own branded commercial vehicles. Howden’s, on the other hand, showed zero accountability and used an unreliable, unprofessional third-party service.

We will be taking legal action, but I strongly advise anyone considering Howden’s to think twice before ordering from them—especially if you need delivery!

To reply ,
Details provided to the email address with plenty of photos.

21 February 2025
Unprompted review
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Reply from Howdens - Northampton

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Every time I visit Howdens at Harvey…

Every time I visit Howdens at Harvey reeves road the staff are so welcoming, helpful and they always sort me out with no problems

11 February 2025
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Reply from Howdens - Northampton

Good morning, thank you for taking the time to leave this review, I am sure the team will be pleased to read your kind words! We hope to see you again soon!

Rated 3 out of 5 stars

I have recently had a Howdens Kitchen…

I have recently had a Howdens Kitchen fitted. Howdens 'Do Not' fit kitchens, You have to find your own fitter or use an independent fitter that they can supply details. Although Howdens supply a quality product, I am not totally satisfied, Howdens did not supply enough worktop edging to complete the job so I had to purchase extra at the cost to me of £50, Which I was not happy about after spending over £11,000 on my kitchen. To cap it all Howdens had the audacity to charge me £100 delivery charge on my kitchen units, The first cost on my bill. Although Howdens supply quality units I would seriously consider other suppliers in the future.

9 September 2024
Unprompted review
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Reply from Howdens - Northampton

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

All good great staff

All good great staff

2 November 2024
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Reply from Howdens - Northampton

Hi there Paul, It's great to hear that you had such a positive experience. Have a great day.

Rated 5 out of 5 stars

When ever we use Howdens St James…

When ever we use Howdens St James Northampton we have always found the staff to be polite and always very helpful.

9 August 2024
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Reply from Howdens - Northampton

Good afternoon, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. All the best, Alan.

Rated 5 out of 5 stars

From visiting the Expo in Raunds to…

From visiting the Expo in Raunds to Shaun at St James depot were brilliant and speaking with Shaun over a few months, with having a few changes along the way to the delivery on the day of fitting. All staff were professional and also very knowledgeable of the products. Definitely A+ and 5*s for all.

11 August 2024
Unprompted review
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Reply from Howdens - Northampton

Good afternoon, Thank you for leaving this 5* rating, It's great to hear that you had such a positive experience! All the best, Alan.

Rated 1 out of 5 stars

Credit control department rude and…

Credit control department rude and extremely unprofessional. I think they could benefit from customer service training

25 July 2024
Unprompted review
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Reply from Howdens - Northampton

Thank you for bringing this matter to our attention, Karen. Please be assured we will share your feedback internally for further investigation. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Many thanks

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