We just wanted to thank Jack and the team at Howdens Whisby Road, Lincoln. We are really happy with your design, you paid close attention to our needs and designed what we feel is the perfect kitc... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We just wanted to thank Jack and the team at Howdens Whisby Road, Lincoln. We are really happy with your design, you paid close attention to our needs and designed what we feel is the perfect kitc... See more
Company replied
Jack made our experience great, at the Whisby road branch. He has bent over backwards to design, and talk us through every aspect of our kitchen order. He's always been on the other end of the phone... See more
Company replied
We are very happy with our new kitchen from Howdens, Whisby Road,Lincoln branch. Jordan, who designed our kitchen, listened to what we asked for and his design works very well for us. We didn’t encou... See more
Company replied
Abbie is a great designer, listened carefully to my ideas for the kitchen made sure I was happy with all the details and and then price matched for me against another quote. Very helpful and patient w... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit B, Whisby Road, LN6 3QZ, Lincoln, East Midlands, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to finish. Changed our minds a bit through the process but this was no problem for the staff. Great quality kitchen and appliances. Delivered with a smile by Rob. Thanks go to Jack, Jordon and the team at Whisby Road branch.

Reply from Howdens - Lincoln Whisby Road
Worst decision I ever made to buy a Howdens kitchen. After learning that the branch refused to let my fitter see the kitchen plans, despite my having paid a deposit, on the day of fitting it was discovered that 2 cupboard were damaged - we then went through 7 in total to find a replacement, and told if number 7 was no good they couldn't offer us any more. Then our fitter found both worktops were also damaged - one dented on the front, and one bowed. On top of this they didn't provide enough door knobs or hinges, and of the hinges they did supply two packs were wrong and they failed to measure the kitchen correctly so didn't supply us with enough packs of flooring. In addition the designer failed to update the plans to take into account modifications we had requested - fortunately we spotted one cupboard door that would have opened in the wrong direction and corrected it in time, but we didn't notice until it was too late that 2 cupboard units are the wrong way around, meaning when you are cooking and open the door it swings open into right where you are standing! Although who the designer was I cannot say, as the name on the plans is NOT the person who we saw and said was designing it for us. Customer service is terrible also, with the branch manager failing to turn up to inspect the faults as promised, instead sending his under-manager, yet when I had cause to phone the branch he happily interrupted both myself and the under-manager to rudely speak down to me in an argumentative tone, and only introduced himself when I asked who it was who was speaking to me. Oh, and mustn't forget that the promise to price match and won't be beaten is a lie, as the manager of the branch I purchased it from kept insisting that as their units were so much better quality than the ones offered by Wren this meant they couldn't and wouldn't match their prices. More fool me I guess for not bailing out then and there and buying elsewhere. And one final thing to be aware of - Howdens (or at least this branch) will not and adamantly refuse to tell you the price of anything you purchase from them, making it very difficult to see how honest they are about price matching.

Reply from Howdens - Lincoln Whisby Road

Reply from Howdens - Lincoln Whisby Road
We have used all three branches of Howdens in Lincoln over the years. But, it was only by dialling the wrong number and getting the Whisby Road branch did we end up being their customer! I am glad we did! They are certainly the most friendly branch and, they could not do enough to help. They also have the best kitchen displays. Nothing was too much trouble. Manager Stewart Bentley has some lovely staff there. Jordan designed us a beautiful kitchen. We kept changing our minds about things and he was always happy to help. I can't recommend them enough.

Reply from Howdens - Lincoln Whisby Road
Friendly, helpful staff, very organised and knowledgeable about products.

Reply from Howdens - Lincoln Whisby Road
Extremely helpful staff, highly knowledgeable and go above and beyond! Highly recommended. Thank you.

Reply from Howdens - Lincoln Whisby Road
We are very happy with our new kitchen from Howdens, Whisby Road,Lincoln branch. Jordan, who designed our kitchen, listened to what we asked for and his design works very well for us. We didn’t encounter any problems or issues and everyone at the branch has been most helpful and friendly.

Reply from Howdens - Lincoln Whisby Road
Excellent customer service. Nothing too much trouble. So very helpful. Great quality products. Just great company and staff. Highly recommend

Reply from Howdens - Lincoln Whisby Road
Excellent …. Absolutely amazing staff… Jordan, Richard and James plus Stewart! Cannot fault them all. Perfect! Sorted us out - nothing was too much trouble.

Reply from Howdens - Lincoln Whisby Road
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.