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Howdens - Hartlepool Reviews 55

TrustScore 4.5 out of 5

4.7

Units 8 - 15, Longhill Industrial Estate, Greatham Street, TS25 1PU Hartlepool, North East, GB


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Rated 5 out of 5 stars

What a great branch at hartlepool , paul and Holly came out and measured up our kitchen , not an easy kitchen but they worked around it had some great ideas,went to see the plan in the office few twe... See more

Company replied

Rated 5 out of 5 stars

Just recently purchased our kitchen from Howdens, Hartlepool and we would like to thank everyone involved for all their help and expertise. From start to finish our experience was first class and in p... See more

Company replied

Rated 5 out of 5 stars

Great product at great prices and staff are always very helpful and professional. Big thanks to Paul for doing a fantastic job designing our kitchen.

Company replied

Rated 5 out of 5 stars

The staff at Howdens in Hartlepool are extremely helpful and friendly and make selecting and choosing product's much easier. They give good advice.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 8 - 15, Longhill Industrial Estate, Greatham Street, TS25 1PU, Hartlepool, North East, United Kingdom

  • 01429 275 914

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

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Rated 5 out of 5 stars

Great service

Great product at great prices and staff are always very helpful and professional.
Big thanks to Paul for doing a fantastic job designing our kitchen.

24 April 2026
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Reply from Howdens - Hartlepool

Hello G Laidlaw, It's great to hear that you had such a positive experience. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Knowledgable, helpful staff

The staff at Howdens in Hartlepool are extremely helpful and friendly and make selecting and choosing product's much easier. They give good advice.

20 February 2026
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Reply from Howdens - Hartlepool

Hello Kathryn,

Thank you for your kind words about our Hartlepool team.

Best wishes, Alexandra

Rated 5 out of 5 stars

As usual everyone was so helpful and…

As usual everyone was so helpful and the products were top quality and fitted perfectly

9 February 2026
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Reply from Howdens - Hartlepool

Hello John,

Thank you for your kind words and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

The staff are all very helpful

The staff are all very helpful, nothing is to much trouble. Michelle, Shelby, Amy

22 July 2025
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Reply from Howdens - Hartlepool

Good morning, Thanks for reviewing our Howdens - Hartlepool depot. Have a great day.

Rated 3 out of 5 stars

A paid 4 500 quid for a kitchen they…

A paid 4 500 quid for a kitchen they said free de Walt boots then it changed to 25 quid then they were giving free T-shirts away but wouldn’t give me one coz a didn’t qualify 😂

18 April 2025
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Reply from Howdens - Hartlepool

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Excellent

Excellent. Friendly, professional service.

10 August 2024
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Reply from Howdens - Hartlepool

Good afternoon Mrs Parker, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. All the best, Alan.

Rated 5 out of 5 stars

What a great branch at hartlepool

What a great branch at hartlepool , paul and Holly came out and measured up our kitchen , not an easy kitchen but they worked around it had some great ideas,went to see the plan in the office few tweeks was perfect and worked to our budget 😀 great friendly staff no stress just what you need before you start a house renovation, keep up the good work paul and Holly..(gibsons from osbourne) x

20 June 2024
Unprompted review
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Reply from Howdens - Hartlepool

Hello Laura, Thanks for leaving this 5 star review for the Howdens - Hartlepool depot! Have a great day.

Rated 5 out of 5 stars

Excellent friendly service and design…

Excellent friendly service and design by Gareth. Delivered as arranged

19 April 2024
Howdens - Hartlepool logo

Reply from Howdens - Hartlepool

Good morning Peter, Thanks for leaving this 5 star review for the Howdens - Hartlepool depot, I am sure the team will be pleased to read your kind words! Many Thanks, Alan.

Rated 2 out of 5 stars

Only getting two stars because the…

Only getting two stars because the person I finally dealt with was pleasant.

Took endless attempts to get any contact til I ended up leaving a trust pilot review on their general page- weeks lost already..then I finally get measured and design done just to never be told how much it is or sent the pics and plan by email.

I swear to god they literally just don't want your money??

As it is I'm completely put off because if I have any issues it's clearly going to be impossible to contact anyone or they just won't bother contacting me.

Going elsewhere now, thanks for wasting weeks of my renovation 👎🏻

You'll note they have replied with an email address - last time I emailed this nothing happened, no reply nothing, which seems to sum Howdens up really well!

15 February 2024
Unprompted review
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Reply from Howdens - Hartlepool

Hello Joanne, we're sorry you have been disappointed by your experience with the Hartlepool depot. If you could provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

Howdens could do better

Getting stock is fine no quibbles at all. However the info on the website for the trade is poor and needs correcting.
Plinths i got needed plinth clips. I ordered the clips and screws for them. Yet the clips come with the screws. Website says nothing about whats included. I also ordered the plinth seals and again they came with the plinths. Again not detailed on the website.
Small things like this make a big difference to the overall ordering process and stress associated with it.
Even the sales staff didnt know these items came altogether either.

23 November 2023
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Reply from Howdens - Hartlepool

Thank you for your feedback, Chris. We will share your comments internally.

Rated 5 out of 5 stars

Staff went above and beyond to resolve…

Staff went above and beyond to resolve a couple of problems I had with hardware under warranty.

10 November 2023
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Reply from Howdens - Hartlepool

Hi Paul, Thanks for leaving this positive review. Have a lovely day! Tash.

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