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Howdens - Folkestone Reviews 84

TrustScore 4.5 out of 5

4.5

Unit 5, 3 Acre Estate, Park Farm Industrial Estate, CT19 5FG Folkestone, South East, GB


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Rated 5 out of 5 stars

Very helpful caring company . All the people I came across certainly knew what they were talking about . I consider it is fair pricing and generally good terms . I had delivery of part kitchen to kind... See more

Company replied

Rated 5 out of 5 stars

We purchased a mist blue shaker kitchen from Howdens in Folkestone and we are very happy with the process and the product. The Howdens team were totally committed to ensuring that we were entirely sat... See more

Company replied

Rated 5 out of 5 stars

Louise & Shannon always there on the end of the phone ready to give advice & source materials…….. Everytime. I can’t fault the girls, they’re good for me & definitely an asset to the company.... See more

Company replied

Rated 5 out of 5 stars

I've used Howdens for years now and always received a helpful and great service, especially from the girls on the counter and the lads in the yard. When some items I need aren't in stock they eithe... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 5, 3 Acre Estate, Park Farm Industrial Estate, CT19 5FG, Folkestone, South East, United Kingdom

  • 01303 226 783

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

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Rated 5 out of 5 stars

Very helpful caring company

Very helpful caring company . All the people I came across certainly knew what they were talking about . I consider it is fair pricing and generally good terms . I had delivery of part kitchen to kind of match in with what is there and again delivered on time helpfully and carefully unloaded . Will definitely use them again .

15 May 2026
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Reply from Howdens - Folkestone

Hello Michael Hawken, Thank you for taking the time to leave this review. Have a great day, Alexandra

Rated 5 out of 5 stars

Staff always friendly and helpful and…

Staff always friendly and helpful and if they haven’t got what I need then they tell me when it will be available

16 April 2026
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Reply from Howdens - Folkestone

Hello Dave,

Thank you for your kind words and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Howdens Folkestone Highly Recommended

We purchased a mist blue shaker kitchen from Howdens in Folkestone and we are very happy with the process and the product. The Howdens team were totally committed to ensuring that we were entirely satisfied with our new kitchen, the quality of which is excellent. Highly recommended.

10 February 2026
Unprompted review
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Reply from Howdens - Folkestone

Hello Nick Thompson, Thank you for the positive review, that is great to hear! Have a great day, Alexandra

Rated 5 out of 5 stars

Folkestone Howdens always helpful

Folkestone Howdens always helpful, friendly and efficient.

30 January 2026
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Reply from Howdens - Folkestone

Hello Samuel,

Thank you for your kind words and for taking the time to share your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Brilliant, happy, friendly store

All the staff (Jamie, Shannon, Toni, Louise are the only names I know) always go above and beyond to help and advise.
Friendly and happy store.
Great range of products.
Would highly recommend.
Thank you to everyone

15 October 2025
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Reply from Howdens - Folkestone

Good afternoon, Thanks for taking the time out of your day to leave this review. All the best, Alexandra

Rated 5 out of 5 stars

Good quality

Good quality, great customer service and friendly staff

20 November 2025
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Reply from Howdens - Folkestone

Good morning, Thank you for taking the time to leave this review. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Perfect

everything was was perfect from the first conversation with kev to the second i picked up the materials

13 November 2025
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Reply from Howdens - Folkestone

Hello there,

Thank you for your positive feedback. We're pleased to hear that your experience met your expectations.

Best wishes, Aine

Rated 1 out of 5 stars

Bad attitude towards customers after…

Bad attitude towards customers after service, Measurements where wrong, items were delivered damaged, incorrect items were delivered, and the attitude of the manager, was, not my problem. Never again

7 October 2025
Unprompted review
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Reply from Howdens - Folkestone

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 1 out of 5 stars

Disappointed

I’m really disappointed with the service at Howden’s Folkestone. We had a staff member named Tish come out to measure up for a kitchen, and unfortunately, the measurements were incorrect. When my customer politely went back in to the shop to ask if Tish could revisit and re-measure, she was met with a dismissive response. Tish insisted that with her 15 years of experience, she couldn’t possibly be wrong and refused to come back out. This attitude not only caused inconvenience but also led to a loss of earnings on my side because the incorrect measurements delayed purchasing the kitchen. my customer has now chosen to go with another company with the fitting included,Everyone can make a mistake, and good customer service means being willing to rectify the issues. Really disappointed.

29 September 2025
Unprompted review
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Reply from Howdens - Folkestone

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

I've used Howdens for years now and…

I've used Howdens for years now and always received a helpful and great service, especially from the girls on the counter and the lads in the yard.
When some items I need aren't in stock they either look on the system for a nearby stock or get a rapid delivery, they double check stock just incase on the racks or in the yard.

Never a fault

31 July 2025
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Reply from Howdens - Folkestone

Good afternoon, Thanks for reviewing Howdens. Have a great day.

Rated 5 out of 5 stars

The staff knowing who I was straight…

The staff knowing who I was straight away and their knowledge is second to none

26 June 2025
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Reply from Howdens - Folkestone

Hello Dudley, good morning

Thank you for your kind words and for recognising our staff's expertise and attentiveness. We're pleased to hear about your positive experience with us.

Best wishes,

Rated 5 out of 5 stars

The customer experience is excellent

The customer experience is excellent, with the staffs friendlyness and ability to help being second to none. We regularly have kitchens, doors, smoke seals and iron mongery for rented accommodations, Howdens provide quality products at a competitive prices

18 April 2025
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Reply from Howdens - Folkestone

Good morning, Thank you for your feedback on our Howdens - Folkestone depot. Have a great day.

Rated 5 out of 5 stars

Best trade outlet

Best trade outlet, good friendly staff that go the extra mile to assist

21 April 2025
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Reply from Howdens - Folkestone

Hello Nigel, good morning,

Thank you for your kind words and for recognising our team's efforts at Howdens - Folkestone. We're pleased to hear that you had a positive experience with our staff.

Best wishes,

Rated 5 out of 5 stars

As always very helpful and…

As always very helpful and knowledgeable for all requirements

21 January 2025
Howdens - Folkestone logo

Reply from Howdens - Folkestone

Good morning, I am sure the team will be pleased to read your kind words! Take care and have a lovely day.

Rated 5 out of 5 stars

Very knowledgeable staff

The staff are extremely helpful in finding the best materials for your project, even if they haven’t an item you want they will tell you the closest Howdens were you can pick it up, also the ability to hold materials online for a set period of time is excellent

4 October 2024
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Reply from Howdens - Folkestone

Good morning Anthony, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars

Friendly service

Friendly service

14 August 2024
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Reply from Howdens - Folkestone

Hi there, Thanks for leaving this 5 star review for the Howdens - Folkestone depot! Take care and have a lovely day.

Rated 5 out of 5 stars

And again howdens has pull it out of…

And again howdens Maidstone has pull it out of the bag im off there tomorrow to order more stuff barnes carpentry thank you 😊

6 July 2024
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Reply from Howdens - Folkestone

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Folkestone depot, It's great to hear that you had such a positive experience! All the best, Alan.

Rated 5 out of 5 stars

Always helpful

As always very helpful & knowledgeable about the products offered

19 April 2024
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Reply from Howdens - Folkestone

Good afternoon Steve, Thank you for leaving this 5* rating, It's great to read your feedback regarding our service. Best wishes, Alan.

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