From the first conversation we had with Tamara we were really impressed with how knowledgeable and supportive she was across the whole design process for our new kitchen. It was quite a feat because t... See more

Location
Switch locationUnits 1A & 1B, Independent Business Park, Imberhorne Lane, RH19 1TU West Sussex, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We wanted a reasonable priced fitted dressing room in one of our spare bedrooms. After getting ‘ridiculous’ quotes went to Howdens East Grinstead. Met Charlie who came round designed a room usin... See more
Company replied
From the initial design appointment through to completion of the kitchen, I have been extremely pleased with Howdens in EG. Charlie designed the kitchen brilliantly taking into account my preference... See more
Company replied
We were recommended to see Tamara at Howden’s EG, we couldn’t be happier with the service we received. Tamara was a great help from start to finish, spoke us through the kitchen design explaining all... See more
Company replied
Company details
Written by the company
The UK's No. 1 Trade Kitchen Supplier.
The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.
Written by the company
- 'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
- Available Through the Trade
- Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
- Click & Collect
- Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
- Howdens Expo
- Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
- Fitted Kitchens
- Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
- Joinery
- Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
- Fitted Bedrooms
- Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
- Template & Fit
- Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.
Contact info
Units 1A & 1B, Independent Business Park, Imberhorne Lane, RH19 1TU, West Sussex, South East, United Kingdom
- 01342 410 544
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was great
Customer service was great. Was able to achieve everything we wanted.

Reply from Howdens - East Grinstead
Excellent service and knowledge
Just wanted to say that the ongoing service from Paul, Lynne and the team is great.
As a fitter its great having Tamara and Charlie to work with too.
Very knowledgable and helpful whenever needed.
Looking forward to many more years of working with them whenever I need supplies.
I refer many of my customers to them for their kitchens

Reply from Howdens - East Grinstead
Great products and Lynn in East…
Great products and Lynn in East Grinstead has been a joy to deal with.

Reply from Howdens - East Grinstead
Staff really helpful at East Grinstead
Staff really helpful and Biggleswade or problems sorted straight away if possible.

Reply from Howdens - East Grinstead
Feed back
Very helpfull when I pop in or phone up really friendly and professional all ways ready to help

Reply from Howdens - East Grinstead
Very impressed with Howdens one of the…
Very impressed with Howdens one of the very
Suppliers who contact you to advise you purchase something to keep account open.
Well done.

Reply from Howdens - East Grinstead
Lynn at East Grinstead store couldn’t…
Lynn at East Grinstead store couldn’t have been more helpful advising us on worktops and sinks.

Reply from Howdens - East Grinstead
Very poor
Very poor. I had a Howdens representative ring me after last bad review promising to sort out the problems with the pricing being different every time I go in. And guess what it’s still the same old thing. Why do you all keep ringing and promising things that you can’t keep to. Magnets trade has no trouble with there prices changing day to day.

Reply from Howdens - East Grinstead
Bad service no one willing to help and…
Bad service no one willing to help and give you the run around with products. Promise you things and never deliver.

Reply from Howdens - East Grinstead
Howden's East Grinstead
Howden's East Grinstead - Welcome to Customer Service hell.
***UPDATE: Finally, some conscientious management is resolving the issues. Through no fault of their own they were unavailable during the time of our order etc. They are now proving that good management is often very underrated, for which we are grateful.***
Spend a large sum of money - UP FRONT of course - and have items turn up either wrong or damaged. But the fun bit is trying to get them to rectify it. Be prepared to be fobbed off several times for weeks, have to go through the same conversation several times for weeks and have NOTHING done several times. Be prepared to have nobody there capable or conscientious enough to give a toss about actually delivering on something you have already paid for.
I wouldn't recommend them to my worst enemy.
STILL WAITING for what we paid for..
...and no doubt, judging by the rest of these bad reviews the stock Howdens reply will be "..dear Mr Smith, we are looking into your...blah blah blah..."

Reply from Howdens - East Grinstead
The staff are very helpful and the…
The staff are very helpful and the stock is good. i think it would be a good idea for your kitchen designers to get in touch with fitters after the installation to find out about any problems with the kitchens.

Reply from Howdens - East Grinstead
The guys at eastgrinstead were great
The guys at eastgrinstead were great , a few minor bits missing but replacements were sent out pronto
Great stuff

Reply from Howdens - East Grinstead

Reply from Howdens - East Grinstead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.