Banner for Howdens - Bury

Howdens - Bury Reviews 63

TrustScore 4.5 out of 5

4.3

Unit 8, Freetown Business Park, Hudcar Lane, BL9 6HD Lancashire, North West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Good product range and accessible stores nearby. Quality is just about ok with bits of damage here and there much to do with transport and storage I guess but not enough for you to send them back. S... See more

Company replied

Rated 5 out of 5 stars

Really happy with the quotations I received, and advice and guidance from both Gary and Steve at Bury branch, delivered to site as arranged and everything was as ordered/perfect Very impressed wi... See more

Company replied

Rated 5 out of 5 stars

I've been using howdens for over 15 years and today the Bury branch lost one of the best assistant managers that they had shona . She always gave me 💯 % and more when ever I came to order she w... See more

Company replied

Rated 5 out of 5 stars

After a really tricky start with Howdens we got there in the end but only because of the fabulous customer service and respect shown from Shona at Bury Branch. She was absolutely amazing and went abo... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 8, Freetown Business Park, Hudcar Lane, BL9 6HD, Lancashire, North West, United Kingdom

  • 0161 764 3162

4.3

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Portal

Great service and online portal

29 April 2026
Howdens - Bury logo

Reply from Howdens - Bury

Good afternoon, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

Very good quality material

Very good quality material
Professional and friendly service happy with order will buy again i recommend a lot

16 April 2026
Howdens - Bury logo

Reply from Howdens - Bury

Good morning, Thanks for reviewing our Howdens - Bury depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Fast and reliable service

Was seen to straight away and offered alternative products at a cheaper price

11 December 2025
Howdens - Bury logo

Reply from Howdens - Bury

Hello Michael,
Thank you for your feedback.
Best wishes, Alexandra

Rated 1 out of 5 stars

Ordered the day before as it was…

Ordered the day before as it was showing in stock, went to branch and they were unwilling to find it. In fact they never knew the order was there. Had to leave and collect from another branch.

21 November 2025
Howdens - Bury logo

Reply from Howdens - Bury

We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great service & value

Great service, quality doors at decent prices.

26 September 2025
Howdens - Bury logo

Reply from Howdens - Bury

Hello Carl,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 1 out of 5 stars

Howdens can’t measure correctly

Absolutely dreadful . Dint deserve a 1 star. The designer was abit full of himself stating “ I used to work for wren” When builder tried to fit it he discovered the designer had completely measured it incorrectly. I was pressured into builder moving a wall which took another 3 ft off my lounge. I wanted them to take it back. They are supposed to offer this option but I didn’t get offered it ! This is against consumer rights I now know. Not what I wanted but I had builder designer and manager in my house. Since then they have not replied to my emails at all. A friend’s kitchen was also measured incorrectly. Avoid Steve the designer but overall the company!

9 September 2025
Unprompted review
Howdens - Bury logo

Reply from Howdens - Bury

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Very good branch

The engr that did my design was very helpful (Natalie P), came out of her way to measure, and walk through the design to finish... Also members of the branch were very helpful and supportive. The branch manager also came out of hours to deliver an item...

6 June 2025
Unprompted review
Howdens - Bury logo

Reply from Howdens - Bury

Hello Batman,

Thank you for your kind words about your experience with our team, especially Natalie and the branch manager. We're pleased to hear that their efforts made a positive impact on your project.

Best wishes,

Rated 5 out of 5 stars

Doors

Doors are good when on offer

28 April 2025
Howdens - Bury logo

Reply from Howdens - Bury

Good morning, Thanks for reviewing our Howdens - Bury depot. Have a great day.

Rated 5 out of 5 stars
Howdens - Bury logo

Reply from Howdens - Bury

Hello Antony, good morning

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you consistently receive top service from us.

Best wishes,

Rated 5 out of 5 stars

Good value

Good value, helpful staff, easy purchasing

24 February 2025
Howdens - Bury logo

Reply from Howdens - Bury

Hello Colin,

Thank you for your positive feedback on our value, helpful staff, and easy purchasing process. We're pleased to hear about your great experience at Howdens - Bury.

Best wishes,
Howdens Team

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual

10 February 2025
Howdens - Bury logo

Reply from Howdens - Bury

Good afternoon, Thank you for the positive review, that is great to hear! Have a great day.

Rated 5 out of 5 stars

Really happy

Really happy with the quotations I received, and advice and guidance from both Gary and Steve at Bury branch, delivered to site as arranged and everything was as ordered/perfect
Very impressed with quality of cabinets, doors and fixtures
All completed and so happy with professional service from start to finish

Highly recommended, and look forward to my next project

13 February 2025
Howdens - Bury logo

Reply from Howdens - Bury

Hi there John Jpc, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day.

Rated 5 out of 5 stars

The staff at the Bury depot are…

The staff at the Bury depot are brilliant always there to help and make sure the materials I need are there ready to pick up.

16 January 2025
Howdens - Bury logo

Reply from Howdens - Bury

Good afternoon, thank you for your feedback and for leaving a 5-star review for Howdens - Bury depot! All the best.

Rated 1 out of 5 stars

Absolutely and single handedly thee…

Absolutely and single handedly thee worst company to deal with , I've been in the building industry for 20 plus years and never delt with such an unprofessional, uncooperative company as they are. And don't even get me started with the accounts department ,2 of the rudest women I've had the displeasure of talking too over all a big fat 0 out of 10 from me
Can I just add its not the employees at the local depot that I go to but the management higher up, that have this blatant disregard for there customers. All my complains are aimed at the main office not the local branch

20 November 2024
Howdens - Bury logo

Reply from Howdens - Bury

Thank you for your review. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation, If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Purchased large kitchen.

Purchased large kitchen and appliance's.
All was delivered and complete on the date agreed and all in good order.
Dealing with staff very pleasant and great to deal with.
I’ve used Howdens for over a decade and always had lots of help and support.

7 September 2024
Howdens - Bury logo

Reply from Howdens - Bury

Good morning, Thank you for leaving this review. Have a lovely day! Cha

Rated 5 out of 5 stars

The team at Bury are amazing

The team at Bury are amazing. They cannot do enough for you.

17 August 2024
Howdens - Bury logo

Reply from Howdens - Bury

Hello, Thanks for leaving this 5 star review for the Howdens - Bury depot! All the best. Cha

Rated 5 out of 5 stars

New Kitchen

The whole experience from start to finish was great and the products seem amazing value for money compared with the competitors

13 July 2024
Howdens - Bury logo

Reply from Howdens - Bury

Good morning, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a good day.

Rated 5 out of 5 stars

I've been using howdens for over 15…

I've been using howdens for over 15 years and today the Bury branch lost one of the best assistant managers that they had shona . She always gave me 💯 % and more when ever I came to order she worked above and beyond to make sure my orders were correct and on time this is a big loss for the company a loss that senior management should not of let happen

7 March 2024
Howdens - Bury logo

Reply from Howdens - Bury

Hi, Thanks for leaving this 5 star review for the Howdens - Bury depot! Best wishes, Tash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look