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Howdens - Brackmills Reviews 69

TrustScore 4.5 out of 5

4.3

Units 9 & 10, Brackmills Trade Park, NN4 7PW Northampton, East Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A big thank you to Martin and Jay at the Brackmills depot, Howdens worktop depot and the sub contractor who made and fitted the quartz. The two fitters had the worktops in fitted and cleaned up withi... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Hailey for helping us design and arrange our beautiful new kitchen! We absolutely love it! She totally understood our vision, gave us ideas when we struggled and just made it happen... See more

Company replied

Rated 5 out of 5 stars

From the design to the finished kitchen I had a great experience with Hiwdens at Brackmills Northampton. Paige the designer was fantastic, very patient and had a wealth of ideas to enhance my original... See more

Company replied

Rated 5 out of 5 stars

Robyn and Mags have been super helpful and proactive.

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 9 & 10, Brackmills Trade Park, NN4 7PW, Northampton, East Midlands, United Kingdom

  • 01604 224 500

4.3

Excellent

TrustScore 4.5 out of 5

69 reviews

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Rated 5 out of 5 stars

New kitchen done

Robyn and Mags have been super helpful and proactive.

23 March 2026
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Reply from Howdens - Brackmills

Good Morning,

Thank you for your feedback. We're pleased to hear that Robyn and Mags were able to assist you effectively.

Best wishes, Aine

Rated 1 out of 5 stars

Absolutely horrendous experience with…

Absolutely horrendous experience with this branch in particular. Not only did they manage to send wrong hob, extractor fan, back splash, wrong kitchen units, door sizes that were supposedly measured yet did not fit standard size door frames, etc the list is endless. And this was all in the name of providing a discount before January sales ended. The salesperson sold us a number of wrong items from the catalogue when we selected a completely different item all so she can rush the order through before the end of the month, most likely to secure a bonus.

The delivery was epic. They sent one person to unload the stock for a fully fitted kitchen plus 14 doors yet that person was not able to deliver the item to the garage. Yet he needed assistance to unload the stock. It’s been a complete joke from start to finish. Still they’re adding additional charges to the trade account.

17 February 2026
Unprompted review
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Reply from Howdens - Brackmills

Thank you for your review. We have responded to your Google review and would like to assure you that your comments have been noted and passed to the relevant team for further investigation.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Great service

Great service, friendly and knowledgeable staff.

8 January 2026
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Reply from Howdens - Brackmills

Good afternoon, Thanks for reviewing our Howdens - Brackmills depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Really helpful in resolving an issue…

Really helpful in resolving an issue for me. And in time for me to complete my job.
Friendly staff. Couldn't be happier with this group of people. And well managed.

22 August 2025
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Reply from Howdens - Brackmills

Hello Paul, good morning,

Thank you for your kind words and for sharing your positive experience with our team at Howdens - Brackmills. We're pleased to hear that we could assist you promptly and effectively.

Best wishes,

Rated 5 out of 5 stars

Helpful and knowledgeable staff always…

Helpful and knowledgeable staff always willing to help

19 August 2025
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Reply from Howdens - Brackmills

Hello Garibaldi Plumbing and Heating,

Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that our staff have been helpful and knowledgeable in assisting you.

Best wishes,

Rated 5 out of 5 stars

Good customer service

Good customer service

11 August 2025
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Reply from Howdens - Brackmills

Hello Cameron, good morning,

Thank you for your feedback and for rating us 5 stars. We're pleased to hear that you were satisfied with our customer service.

Best wishes,

Rated 5 out of 5 stars

Sam has helped and supported the design…

Sam has helped and supported the design of a customers kitchen, including proactive design changes and has been most helpful - thank you Sam @ Brackmills

30 July 2025
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Reply from Howdens - Brackmills

Good morning, Thanks for reviewing our Howdens - Brackmills depot. Have a great day.

Rated 5 out of 5 stars
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Reply from Howdens - Brackmills

Hello Robert, good morning,

Thank you for your kind words about our staff. We're pleased to hear you found them helpful and friendly.

Best wishes,

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, have used HOWDENS for years and never any problems. Just keep doing what you’re doing.

8 May 2025
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Reply from Howdens - Brackmills

Hello Mr Greenaway,

Thank you for your kind words and for being a loyal customer over the years. We're delighted to hear that you've consistently had positive experiences with our team.

Best wishes,

Rated 5 out of 5 stars

Kitchen design

Huge thanks to Hailey for helping us design and arrange our beautiful new kitchen! We absolutely love it!
She totally understood our vision, gave us ideas when we struggled and just made it happen for us.
We changed the plan several times and Hailey was extremely patient with us. She kept us updated at every stage which helped make the whole process easy for us.

Thank you Hailey

7 March 2025
Unprompted review
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Reply from Howdens - Brackmills

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars

Have worked with the Northampton Brackmills

Have worked with the Northampton Brackmills branch for a number of years and they have always been so helpful, and accommodating, always a worm welcome and professional with expert knowledge on the product. Special mention to Robyn their designer who takes time to fully understand the brief and puts a first class detailed design package together for client and installation team.

14 March 2025
Unprompted review
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Reply from Howdens - Brackmills

Good morning, Thanks for reviewing our Howdens - Brackmills depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Good service

24 December 2024
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Reply from Howdens - Brackmills

Hi there MR GERRY HOLLOBON, It's great to read your feedback regarding our service. Take care and have a lovely day.

Rated 1 out of 5 stars

Whistling gas hob not fixed. Poor quality and poor CS

Update. 2 months after saying my complaint would be passed cs I followed this up as I have heard nothing. The representative just said I can contact cs. Very poor. UPDATE APPARENTLY A WHISTLING HOB IS NORMAL AND THEY WILL DO NOTHING ABOUT THIS. SHAME ON YOU. Our gas engineer fitted a gas hob from Howdens for us. The largest of the 4 burners whistles when turned down. The sound goes right through you after a while. I contacted our engineer who took some time to come out and have a look and eventually asked me to contact Howdens Brackmills. A man came out to have a look at it and reported back to their engineer that it whistled and wasn’t a problem with the top on the burner. Then their gas engineer came out, heard the whistling but said that it was normal! Very strange. If that is so then it is a very poorly designed hob. I asked Howdens for a refund as the noise is not acceptable. They have refused. I would never trust any of their products again.
Thank you for your response. I have just emailed you.

20 June 2024
Unprompted review
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Reply from Howdens - Brackmills

Good morning, thank you for leaving a review of our Brackmills depot. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details, account name/number to reviews@howdens.com so that we can help further. Many thanks

Rated 1 out of 5 stars

I find it incredibly tiring having to…

I find it incredibly tiring having to haggle over rices from branch to branch with a trade account you should always have the best and same price

22 March 2024
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Reply from Howdens - Brackmills

Thanks for your feedback, and sorry to hear you've been disappointed with our pricing. We will share your feedback with the depot.

Rated 5 out of 5 stars

Very good service and pricing…

Very good service and pricing ,Magdalena was really helpful and sorted everything so it went smoothly

9 March 2024
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Reply from Howdens - Brackmills

Hi Matt, Thank you for leaving this 5* rating. Have a lovely day! Tash.

Rated 5 out of 5 stars

Genuinely helpful and friendly

Genuinely helpful, knowledgeable, friendly staff for a start.

24 February 2024
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Reply from Howdens - Brackmills

Good morning Chris, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Alan.

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