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Howdens - Bonnyrigg Reviews 28

TrustScore 4 out of 5

3.8

Units 13 & 14, Butlerfield Industrial Estate, EH19 3JQ Bonnyrigg, Scotland, GB


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Rated 5 out of 5 stars

I have recently had my kitchen renovated by Insurepair Group in Edinburgh, My kitchen was sourced through Howdens Bonnyrigg. I chose the 'Hockley Textures Handleless' in Oak. Myself and my Partner are... See more

Company replied

Rated 5 out of 5 stars

This was my first order from Howdens, ordered online and picked up from the Bonnyrigg depot. Staff were very helpful - called me firstly to check when I needed the order for and then to let me know i... See more

Company replied

Rated 5 out of 5 stars

Excellent service Always great prices and advice at any Howdens branch

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 13 & 14, Butlerfield Industrial Estate, EH19 3JQ, Bonnyrigg, Scotland, United Kingdom

  • 01875 221 200

3.8

Great

TrustScore 4 out of 5

28 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Over charged again

The doors I bought are £22 plus vat in the rooster sale flier, I checked my email later on and was charged £32:15 plus vat x3 this isn’t the first time I’ve been overcharged without noticing until it was too late,

29 December 2025
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Reply from Howdens - Bonnyrigg

Sorry you've been disappointed with our pricing. We've shared your feedback with the depot. Thanks, Todd

Rated 5 out of 5 stars

Excellent service

Excellent service
Always great prices and advice at any Howdens branch

29 July 2025
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Reply from Howdens - Bonnyrigg

Good afternoon, Thanks for reviewing Howdens. Have a great day.

Rated 5 out of 5 stars

Excellent service and the team showed…

Excellent service and the team showed great knowledge.

18 July 2025
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Reply from Howdens - Bonnyrigg

Hello Richard,

Thank you for your kind words and for recognising the team's knowledge and service. We're delighted to hear that you had a positive experience with us.

Best wishes,

Rated 5 out of 5 stars

Office Fitout

I ordered kitchen and doors and everything arrived as scheduled. The quality was very high

19 May 2025
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Reply from Howdens - Bonnyrigg

Hello Brendan, good morning,

Thank you for your positive feedback and for sharing your experience with us. We're pleased to hear that everything arrived on schedule and met your quality expectations.

Best wishes,

Rated 5 out of 5 stars

Howdens Bonnyrigg

It’s the people that make the difference always fantastic service from the branch

21 April 2025
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Reply from Howdens - Bonnyrigg

Hello Mr Dawson,

Thank you for your kind words about our team at the Bonnyrigg branch. We're pleased to hear that you consistently receive fantastic service from us.

Best wishes,

Rated 3 out of 5 stars

Staff are great still not received my…

Staff are great still not received my invoices as of yet that’s been over a week

7 April 2025
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Reply from Howdens - Bonnyrigg

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

From the first call to the excellent…

From the first call to the excellent attention from Keith at your Bonnyrigg depot, the Howden experience was faultless.

5 February 2025
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Reply from Howdens - Bonnyrigg

Hi there, thank you for your 5-star review of Howdens - Bonnyrigg depot! Have a great day.

Rated 5 out of 5 stars

Service and support

Served by happy and friendly staff, who are always helpful.

9 January 2025
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Reply from Howdens - Bonnyrigg

Hi EG, thanks for leaving this 5-star review for the Howdens - Bonnyrigg depot! Take care and have a lovely day.

Rated 5 out of 5 stars

The ease of ordering online

The ease of ordering online.
The ease of collecting materials.
Freindly staff.

8 August 2023
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Reply from Howdens - Bonnyrigg

Hi, Thanks for leaving this 5 star review for the Howdens - Bonnyrigg depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Gorgeous Kitchen

I have recently had my kitchen renovated by Insurepair Group in Edinburgh, My kitchen was sourced through Howdens Bonnyrigg. I chose the 'Hockley Textures Handleless' in Oak. Myself and my Partner are in love with our new kitchen to say the least.

28 January 2023
Unprompted review
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Reply from Howdens - Bonnyrigg

Hi Neil, Thanks for leaving this 5 star review for the Howdens - Bonnyrigg depot! Best wishes, Tash

Rated 5 out of 5 stars

Excellent Experience

This was my first order from Howdens, ordered online and picked up from the Bonnyrigg depot. Staff were very helpful - called me firstly to check when I needed the order for and then to let me know it was ready for collection.
A good experience overall. 👏🏼

18 February 2023
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Reply from Howdens - Bonnyrigg

Hi, Thanks for leaving this 5 star review for the Howdens - Bonnyrigg depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

Howdens as a company not great been…

Howdens as a company not great been with you long time soon as you forget to pay Solicitors in valved even if you contact you
Outlets ie bonnyrigg sighthill brilliant can't do enough for you and that's why I keep coming back your not the cheapest but everything of the shelf

19 November 2022
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Reply from Howdens - Bonnyrigg

Hi Paul, we are pleased to read your positive feedback regarding the service provided by the Bonnyrigg depot. If you would like to discuss any payment-related issues, please contact reviews@howdens.com so we can escalate this to our accounts team who will be able to support further. 

Rated 5 out of 5 stars

Excellent

Excellent service

20 August 2022
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Reply from Howdens - Bonnyrigg

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent service

16 August 2022
Howdens - Bonnyrigg logo

Reply from Howdens - Bonnyrigg

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent service!

Excellent service very happy with products and kitchens easy to fit and always at the end of the phone. I will always use howdens.

8 November 2021
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Reply from Howdens - Bonnyrigg

Hi, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. Customer service, delivery, quality - 5 stars!

3 September 2021
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Reply from Howdens - Bonnyrigg

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

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