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Howdens - Benton Reviews 144

TrustScore 4.5 out of 5

4.7

Units 2C & 2D, North Tyne Industrial Estate, Longbenton, NE12 9SZ Newcastle Upon Tyne, North East, GB


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Rated 5 out of 5 stars

Howdens - Benton was recommended by our fitter. Everything from first point of contact to book a design appointment through to completion of our kitchen has been brilliant. Staff are friendly and ef... See more

Company replied

Rated 5 out of 5 stars

The service from Howdens was excellent from the very start and I am very happy with the quality of the units etc. I dealt with Natalie at Benton and she gave great advice throughout. There were a coup... See more

Company replied

Rated 5 out of 5 stars

The amazing service & efficiency from start to finish from the Benton Branch, for me is at all times, second to none, the design, counter, warehouse, telephone & accounts services & systems, are abs... See more

Company replied

Rated 5 out of 5 stars

Had many kitchen quotes. But none beat Howdens, Benton. Great quality, big choice and excellent appliances. (Their brand) But I want to mention Natalie Burns who advised me and designed the kit... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 2C & 2D, North Tyne Industrial Estate, Longbenton, NE12 9SZ, Newcastle Upon Tyne, North East, United Kingdom

  • 0191 270 0516

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

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Rated 5 out of 5 stars

Happy with Howdens

Howdens - Benton was recommended by our fitter. Everything from first point of contact to book a design appointment through to completion of our kitchen has been brilliant. Staff are friendly and efficient, there's a really good choice of great quality fittings, appliances and flooring, and our designer and fitter were an absolute pleasure to work with.

9 February 2026
Unprompted review
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Reply from Howdens - Benton

Good morning, I am sure the team will be pleased to read your kind words! All the best, Alexandra

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Shaun was fantastic! He personally visited me onsite to sign me up.

16 January 2026
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Reply from Howdens - Benton

Good morning, Thanks for reviewing our Howdens - Benton depot. All the best, Alexandra

Rated 5 out of 5 stars

Excellent service from Howdens

The service from Howdens was excellent from the very start and I am very happy with the quality of the units etc. I dealt with Natalie at Benton and she gave great advice throughout. There were a couple of minor issues when the fitting started but Natalie and her managers resolved these immediately. Natalie was always on hand to answer my questions and made the whole experience stress free. Big thank you to Natalie - I love my new kitchen.

16 October 2025
Unprompted review
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Reply from Howdens - Benton

Good morning, Thank you for taking the time to leave this review. Have a great day, Alexandra

Rated 5 out of 5 stars

Seamless and Fantastic Customer Experience!

The whole process was seamless from start to finish and Howdens (Natalie) did a fabulous job of working closely with us throughout the process.

The design phase is always the exciting bit and Natalie did a great job in terms of opening up the opportunities with our design and helping turn these into visuals so we could see the art of the possible. Nothing was too much trouble and Natalie expertly guided us through the pro's and con's of the different solutions.

Then with the expert support of Giant Solutions Ltd, the dream was turned into reality. Mick from Giant clearly fully understood the brief and worked tirelessly to ensure the kitchen was fitted to the very highest of standards. As with everything, there are always issues however these were quickly identified and proactive solutions were sought with the minimal of inconvenience to us. Indeed Natalie actually revisited the site to ensure all was going to plan.

Overall we are delighted with the kitchen and thanks to Natalie, Howdens and Giant Solutions for a seamless and fantastic customer experience.

19 December 2025
Unprompted review
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Reply from Howdens - Benton

Good morning, Thank you for taking the time to leave this review. Have a great day, Alexandra

Rated 5 out of 5 stars

Great experience of designing and…

Great experience of designing and buying kitchen here. James was exceptionally helpful, communicated really well and made the whole process very easy. Would definitely recommend.

6 January 2026
Unprompted review
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Reply from Howdens - Benton

Hello Dodds,

Thank you for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Knowledgeable and friendly staff.

Knowledgeable and friendly staff who are always willing to help with any queries.

4 December 2025
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Reply from Howdens - Benton

Good morning, Thank you for leaving this review. Have a great day, Alexandra

Rated 5 out of 5 stars

Top class service

I’ve had an outstanding experience so far, even though I haven’t made a purchase yet. The staff were extremely knowledgeable and provided clear, helpful guidance without any pressure to buy. It was clear they genuinely wanted the best outcome for me.

Based on this experience alone, I would definitely recommend them and will be considering them for my future purchase.

18 November 2025
Unprompted review
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Reply from Howdens - Benton

Hello Julie,

Thank you for sharing your positive experience with us at Howdens Benton depot. We're pleased to hear that our staff were able to provide you with knowledgeable and helpful guidance, and we look forward to assisting you in the future!

Best wishes and have a lovely day, Aine

Rated 5 out of 5 stars

Very helpful staff member at desk

Very helpful staff member at desk , sorted out my problem and sold me a replacement Tap

28 November 2025
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Reply from Howdens - Benton

Hello Derek,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

Glazed door

Been looking for a glazed door like this for a while. Good price too.

17 November 2025
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Reply from Howdens - Benton

Hello,
Thank you for your kind review.

Best wishes, Alexandra

Rated 1 out of 5 stars

I sent a customer to pick up some…

I sent a customer to pick up some doors having priced them up 16 mm doors. When he came back with the doors they were 18 mm doors. The rep said you need these doors.they wer twice the price of the doors I had priced. I left my customer in your hands .your rep never said the price . So my customer took the doors .I was under the assumption the doors were the price I was quoted.so I fitted them . Only to find out they were twice the price.im not happy the customer won't pay the inflated price. So I'm now having to pay this price. I could have gone to wicks or b +q .and got them cheeper.i don't think I shall be using howdens again please respond in person not a machine thank you ..

18 September 2025
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Reply from Howdens - Benton

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Exceptional customer care !!!

Exceptionally good customer care and support from Joelle at Howdens branch in Benton North Tyneside. The whole process was completed with ease. I am really happy with the guidance and support given by Joelle and with the finished product, it looks amazing. Thank you Joelle.

A big thank you to Chris who fitted the kitchen, a lovely friendly lad who gave me a timescale and stuck to it . His craftsmanship was second to none and I’m delighted with the finish . One very happy customer!!!

14 August 2025
Unprompted review
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Reply from Howdens - Benton

Hello Nigel,

Thank you for your kind words and for sharing your positive experience with Joelle and Chris at our Benton branch. We're delighted to hear that you are pleased with the service and the finished product.

Best wishes,

[Your Name]

Rated 5 out of 5 stars

So easy to deal with

So easy to deal with, lot of stock in their store. Staff very helpful.

11 July 2025
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Reply from Howdens - Benton

Hello Frank, good morning

Thank you for your kind review. We're pleased to hear that you found our staff helpful and our stock plentiful.

Best wishes,

Rated 5 out of 5 stars

Good service

Good service

23 May 2025
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Reply from Howdens - Benton

Hello Peter,

Thank you for your feedback and for rating our service so highly. We are pleased to hear that you had a positive experience with us.

Best wishes,

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