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Howdens - Basildon Reviews 121

TrustScore 4.5 out of 5

4.4

Units 29 - 31, Yardley Business Park, Luckyn Lane, SS14 3GL Essex, East Anglia, GB


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Rated 5 out of 5 stars

What can I say about Howdens in Basildon, Dean Mizen was super helpful in designing our dream kitchen. We originally had a design done by Wren but Deans keen eye made our kitchen even better than... See more

Company replied

Rated 5 out of 5 stars

Saf at Howdens Basildon was brilliant at organising our new kitchen. She couldn’t do enough to help us and was very patient with any changes we wanted. She was very understanding about our personal ci... See more

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Rated 5 out of 5 stars

Steve has been absolutely outstanding. From start to finish he has gone above and beyond to help us, give advice, and gave up so much time to speak to us and go through plans. Never experienced such a... See more

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Rated 5 out of 5 stars

Purchased our kitchen from Howdens Basildon, David Meade and his assistant traveled an hour each way to measure us up, within a couple of weeks the kitchen was ready for installation, everything went... See more

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 29 - 31, Yardley Business Park, Luckyn Lane, SS14 3GL, Essex, East Anglia, United Kingdom

  • 1268272340

4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

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Rated 2 out of 5 stars

Picked up one pack of flooring box was…

Picked up one pack of flooring box was covered in graffiti and scribble contents damaged it seems like most stuff i buy from howdens are customers returns already been out to site

11 March 2026
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Reply from Howdens - Basildon

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Basildon depot for their acknowledgement and further investigation.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Good service

Good service

23 February 2026
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Reply from Howdens - Basildon

Hello John,

Thank you for your positive feedback and for rating our service with 5 stars.

Best wishes, Alexandra

Rated 5 out of 5 stars

Good customer service

Good customer service

15 January 2026
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Reply from Howdens - Basildon

Hello Mr Geoffrey Wilkins,

Thank you for your kind words and for taking the time to share your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Always a friendly environment

Always a friendly environment

23 December 2025
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Reply from Howdens - Basildon

Hello Robert,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you find our environment friendly.

Best wishes,
Todd

Rated 5 out of 5 stars

Steve provided an excellent service…

Steve provided an excellent service from top to bottom!

11 November 2025
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Reply from Howdens - Basildon

Hello,

Thank you for your kind words about the service Steve provided. We're pleased to hear that you had a positive experience with us.

Best wishes,
Todd

Rated 5 out of 5 stars

Excellent service

From initial conversation to final payment, it was a superb service... and a perfect kitchen, just as I had envisaged.

20 October 2025
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Reply from Howdens - Basildon

Hello Steve,

Thank you for your kind words and for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

The Team at HOWDENS have been very…

The Team at HOWDENS have been very accommodating. Our plans of a beautiful kitchen space were made reality with the help and dedication from David and Steve. Would highly recommend.
Great team work!
Thank you. 😁

30 August 2025
Unprompted review
Howdens - Basildon logo

Reply from Howdens - Basildon

Good morning, thank you for your kind words and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars
Howdens - Basildon logo

Reply from Howdens - Basildon

Hello John,

Thank you for your positive feedback on our service. We're pleased to hear that you had a good experience with us.

Have a lovely day!
Aine

Rated 5 out of 5 stars

Excellent service

Steve and Katie worked with us from day 1 to provide ideas, creative solutions and colour inspiration. The took time to do site visits and email correspondence was timely and effective, We are overjoyed with the end result.

10 July 2025
Unprompted review
Howdens - Basildon logo

Reply from Howdens - Basildon

Good morning, Thank you for your feedback on our Howdens - Basildon depot. Best wishes, Alexandra

Rated 5 out of 5 stars

What can I say needed some kitchen door…

What can I say needed some kitchen door knobs and the customer service i received from kim and demi was outstanding a real credit to the company

13 August 2025
Unprompted review
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Reply from Howdens - Basildon

Hello Lee, good morning,

Thank you for your kind words and for recognising the efforts of Kim and Demi. We are delighted to hear that you were pleased with the customer service you received.

Best wishes,

Rated 5 out of 5 stars

Good quality product

Good quality product. Good delivery.
Few niggles soon sorted. Looks good when fitted.

14 July 2025
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Reply from Howdens - Basildon

Hello Trevor, good morning.

Thank you for your positive feedback on our product and delivery service. We're pleased to hear that any issues were quickly resolved and that you are satisfied with the final look.

Best wishes, and have a lovely day.

Rated 5 out of 5 stars

Quick and friendly service.

Quick and friendly service.

18 July 2025
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Reply from Howdens - Basildon

Hello Bradley,

Thank you for your kind words about our quick and friendly service. We're pleased to hear that you had a positive experience with us.

Best wishes,

Rated 2 out of 5 stars

Spent 45 minutes picking up ONE item!

Spent 45 minutes picking up ONE item!
Took 15 minutes to be seen by anyone, all while 2 young ladies are walking about and chatting - doing anything to not serve people.
Then waiting in the collection area for 20 minutes as no one is there to see you!
Poor service.
The only reason this is a 2 star review is because the older ladies are lovely and the man behind the counter is very helpful.

2 July 2025
Unprompted review
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Reply from Howdens - Basildon

We're sorry you have been disappointed by your experience, Graham. Please be assured we will share your feedback internally. Could you please email reviews@howdens.com with your details so that we can pass this to the relevant team?

Rated 5 out of 5 stars

Excellent service and great value

Excellent service and great value

Had a fantastic experience with Howdens. They designed and supplied our kitchen, which was excellent value for money and great quality. Special thanks to manager Steve Day and the team, who went above and beyond – his customer service was exceptional, and he adapted the design perfectly to suit our needs. Highly recommended!

5 July 2025
Unprompted review
Howdens - Basildon logo

Reply from Howdens - Basildon

Hello Paul,

Thank you for sharing your positive experience with us. We're delighted to hear that Steve and the team provided exceptional service and that you are pleased with your new kitchen.

Best wishes!

Rated 5 out of 5 stars

Excellent service

Excellent service, great team, fabulous quality products

13 May 2025
Howdens - Basildon logo

Reply from Howdens - Basildon

Hello Andy,

Thank you for your kind words and for recognising our team's efforts and the quality of our products. We are delighted to hear about your positive experience with us at Howdens - Basildon.

Best wishes,

Rated 5 out of 5 stars

Great customer service when I pick up…

Great customer service when I pick up my materials the staff go above and beyond to help you excellent all round experience

8 May 2025
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Reply from Howdens - Basildon

Hello Peter,

Thank you for your kind words and for sharing your experience with us. We're delighted to hear that our staff provided excellent service during your visit.

Best wishes,

Rated 5 out of 5 stars

Excellent, as always

As always, the whole team are very helpful, kind and understanding, nothing seems too much. They always keep me informed of any deals etc. Excellent team at Basildon.

18 March 2025
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Reply from Howdens - Basildon

Good morning, Thanks for reviewing our Howdens - Basildon depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Recently used Howdens at Basildon…

Recently used Howdens at Basildon (Steve Day). First class service at a great price. Any changes to the order was handled quickly and efficiently

6 February 2025
Unprompted review
Howdens - Basildon logo

Reply from Howdens - Basildon

Hi there Andy, Thank you for the positive review, that is great to hear! Have a great day.

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