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Howdens - Barry Reviews 50

TrustScore 4.5 out of 5

4.5

Cardiff Road Business Park, Cardiff Road, Barry, CF63 2PQ South Glamorgan, Wales & West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service at Barry Howdens without fail. All the team are knowledgeable and we’ve been going there for years. Can’t fault them at all!

Company replied

Rated 5 out of 5 stars

Staff were so helpful, professional and listened to what we required. Thank-you!!!

Company replied

Rated 5 out of 5 stars

I have to edit my review on finding out information as to why my credit account application was declined. Apparently there was an oversite regarding the accounting of files, ( on my side)etc. One o... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from initial design to finished kitchen. After sales service from Howdens staff at Barry was impressive, always welcoming and helpful. Thank you

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Cardiff Road Business Park, Cardiff Road, Barry, CF63 2PQ, South Glamorgan, Wales & West, United Kingdom

  • 01446 421 329

4.5

Excellent

TrustScore 4.5 out of 5

50 reviews

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Rated 5 out of 5 stars

Staff were so helpful

Staff were so helpful, professional and listened to what we required. Thank-you!!!

12 March 2026
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Reply from Howdens - Barry

Hello Katie,

Thank you for your feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent customer service at Barry…

Excellent customer service at Barry Howdens without fail. All the team are knowledgeable and we’ve been going there for years. Can’t fault them at all!

11 March 2026
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Reply from Howdens - Barry

Good morning, Thanks for leaving this 5 star review for the Howdens - Barry depot! Have a great day, Alexandra

Rated 5 out of 5 stars

Lovely staff

Lovely staff, can’t do enough for you. Highly recommend Howdens Barry 🤩

10 March 2026
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Reply from Howdens - Barry

Hello Zoie, Thanks for leaving this 5 star review for the Howdens - Barry depot! Many Thanks, Alexandra

Rated 5 out of 5 stars

Really helpful staff very much…

Really helpful staff very much apreciated

18 August 2025
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Reply from Howdens - Barry

Hello Trevor,

Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that our staff were helpful during your visit.

Best wishes,

Rated 5 out of 5 stars

Very good service

Very good service

15 August 2025
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Reply from Howdens - Barry

Hello S Bosher Carpentry,

Thank you for your positive feedback and for rating our service so highly. We are pleased to hear that you had a very good experience with us.

Best wishes, Howdens – Barry Team

Rated 5 out of 5 stars
Howdens - Barry logo

Reply from Howdens - Barry

Hello P & A,

Thank you for your feedback. We're pleased to hear that your delivery was on time and complete.

Best wishes,

Rated 5 out of 5 stars

It's always good to deal with dave on…

It's always good to deal with dave on the counter, and everyone's helpful

26 March 2025
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Reply from Howdens - Barry

Hello Ann,

Thank you for your kind words and for highlighting Dave's helpful service at the counter. We appreciate your feedback and are pleased to hear about your positive experience with our team.

Take care and have a lovely day!

Rated 5 out of 5 stars

Great discounts for customers

Great discounts for customers. I got a free kitchen design and plan. Delivery was very quick. Would recommend 100%

24 February 2025
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Reply from Howdens - Barry

Good morning, Thanks for taking the time out of your day to leave this review. Take care and have a lovely day.

Rated 2 out of 5 stars

Sorted

Everything sorted

21 January 2025
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Reply from Howdens - Barry

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Service level.

Great service at the front desk in Barry from Dave.
Made kitchen purchase easy.

13 January 2025
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Reply from Howdens - Barry

Good morning, It's great to read your feedback regarding our service. Have a great day.

Rated 5 out of 5 stars

Staff excellent

Staff excellent

23 December 2024
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Reply from Howdens - Barry

Hi KCPM PROPERTY LTD, Thanks for leaving this 5 star review for the Howdens - Barry depot! All the best.

Rated 1 out of 5 stars

Quality of products is not always the…

Quality of products is not always the best. Credit control are somewhat heavy handed and will threaten with account closure and legal action for a balance of circa £25. There are often trade promotions and deals that are not really deals, You can also often be stood at trade counters for an age. There is no real customer care or retention with this company.

9 December 2024
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Reply from Howdens - Barry

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 4 out of 5 stars

Great service

Staff are very helpfull

14 August 2024
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Reply from Howdens - Barry

Good morning, Thank you for leaving this 4* rating. Have a lovely day!

Rated 1 out of 5 stars

Unfortunately the flooring we purchased…

Beware Consumer Rights "Do Not Apply" to Howdens... the flooring we purchased (SDH3234) has had nothing but problems, de-lamination, lifting in places, stains not coming out, the list goes on, was installed on a flat level surface and fitted according to the manufacture guidelines (which is manufactured by Howdens) yet they will fob you off and say consumer rights are not valid as we are "trade only". This is an ambiguous loop hole, which is used only when it suits Howdens not the end user. For example you will see a number of reviews on here 5 star that saying "howdens installation and after sales were amazing."But this contradicts itself as Howdens claim they do not install, and it’s not their problem if you have an issue. However if they manufacture the product, take your money for the product, offer a 20 year guarantee with the product yet won't accept liability this is a big red flag. Litigation can and should be used where appropriate. It's a shame, as I offered the product to be taken away for "testing by quality control" and a refund, repair or replacement as per their guarantee but they refused to do so - insultingly they said they don't have to but will offer 1 pack of flooring as a gesture of goodwill (our flooring is 72sqm and cost over £3,000 in flooring alone). It seems a case of anything goes wrong "computer says no".

In response to Howdens reply, your missing the point entirely it’s the product that’s faulty, the product that you manufacture not the installation . Otherwise whats the point of warranty guarantee ?

2 April 2024
Unprompted review
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Reply from Howdens - Barry

Hi James, sorry to hear you have been disappointed by your experience with Howden- we will share your comments internally.

We would like to take this opportunity to confirm that Howdens is a trade only organisation, which supplies kitchen and joinery products to trade professionals only. Our account holders do not work for Howdens, they hold trade accounts with us which allows them to purchase goods on a trade account. The duty is on the end user to do their own research and decide who they wish to employ to install their kitchen. Furthermore, as a supply only company we do not accept liability for the installation of our products, or any issues that arise as a direct consequence.

Rated 5 out of 5 stars

I recently applied for a credit account…

I have to edit my review on finding out information as to why my credit account application was declined.
Apparently there was an oversite regarding the accounting of files, ( on my side)etc.
One of the Howdens team looked into this had found the issue and then contacted me to explain.
So, thanks to Howdens for pursuing this issue on my behalf. I have been dealing with Howdens for a long time and they have always served me well. 5 star service.

30 January 2024
Howdens - Barry logo

Reply from Howdens - Barry

Thank you for your feedback, Ray. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation- someone will be in touch shortly.

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