Hovsco 

The customer service team was very helpful. My front brakes lever was malfunctioning and they sent out a replacement once they confirmed the part was faulty. Grateful for their help.

Would love to see a video of the ceo putting this together. Had it almost all done then the pedals don’t fit. No cross thread, just bad quality control. Had to order more tools from amazon. Would not order bike again. They must have paid a lot for those google reviews. Buy the temu bike trust me.

The ordering process was a breeze and even before my bike shipped, Customer Service was super responsive to a question of mine...

Hovsco will not honor their warranty on the battery. The battery will not charge, new out of box. They will not replace, they said I will have to purchase a new one($500). I have provided them with all the paperwork they requested. After many emails and conversations they will not return calls. I am stuck with a bike with no working battery. Very Frustrated!!

Hovsco has been very responsive and helpful. My kickstand had an issue and they are sending a new one to me. It's nice purchasing a product that is backed up!

I recently bought a Hovsco e-bike and it has been a terrible experience. The bike feels cheaply built and I’ve already had multiple issues with it. When I contacted customer support, they told me to order a replacement part, but the part they recommended was completely wrong.

Their website doesn’t clearly identify parts either, it just lists confusing numbers with little information. After I received the wrong part and notified customer service, they told me I could return it, but the return shipping would cost almost as much as the part itself.

Overall, very disappointing quality and customer support. I would not recommend buying a Hovsco e-bike.

First time customer- been wanting to purchase bikes for our family of four the past year. Order process was very easy. Can’t wait to use them!

I have been searching for an e-bike that is suitable for my children as I have a special needs child that needs to be pulled in her trailer. This bike has exceeded my expectations, couldn’t be happier with my choice.

DO NOT BUY FROM THEM. Absolute trash. Bought a bike and it had clearly been used. Box was torn and packaging was used. The bike breaks were kinked as well. Support has been an absolute nightmare. They aren't willing to do anything for me. DO NOT BUY

I ordered a Hovcart for the wife, ordering was easy and delivery timely. Assembly was pretty stright forward and not difficult! Everything seem to be working as it should but haven't had it long enough to be able to give a full knowledgeable assessment. With that being said, the wife is happy with it so far so that's a plus! Only issue I've had so far is with the promised gift for doing their survey. Email back and forth several time with no resolution when I decided it probably isn't worth the time or effort.

My daughter really likes her electric scooter. It's the best way for me to get her outside and off her devices. Lol! The scooter gets to going pretty fast, but it seems to be pretty high quality. She's had a few wipe outs, but the scooter is still in great shape.

I purchased the HOVSCO HovBeta bike about a month ago and it is amazing. It’s smooth, fast and a bike you would want to have. The folding of the bike was a great idea and was a selling point for me. My wife loves it and I just ordered one for her Mother’s Day gift.

Very good bike and excellent customer service.

Hovsco has a awesome customer service.I was able to get all problems resolved in a timely manner

I purchased a bike from Hovsco direct website and was very excited. Unfortunately when it arrived it was broken. They told me to package it up without having to worry if it was well packaged and send it back for a full refund. I was able to hear back from them by email pretty quickly. They offered a few deals which I declined then they promptly sent me a return label no questions asked. I returned the bike and got a full refund, it did take quite a while to get the refund about 2-3 weeks. They were very apologetic for it being broken.

After ordering one of these Hovsco Bikes for my wife to haul our son around, we quickly all fell in love it. Therefore I ordered myself one. I ordered a bike during a promotional deal and accidentally didn’t click the right button to except the promotional deal nor did I add a discount code. Thankfully after me reaching out to the Hovsco team they took care of my mistakes with no questions asked! Great company, and sick easy to use bikes! Thanks!

Happy with my purchase on the Hovsco bike.

Warranty Issues. Bike stop working after 15 minutes. Took it to a bike shop and was told, they would honor the warrant. The shop said it needed a new motor. They said the motor was ordered. After a couple of months. The bike shop said, The shipping company was the issue. The company, GoFo failed to deliver and was going to destroy the motor. The shop odered another one from Hovsco. Hovsco frused to replace it.