Houseofnamesets Reviews 54

Have been waiting over a month for my order.
I have sent emails but haven’t had the simple courtesy of a reply. Truly shocking respect shown to customers. I am going to have to contact my bank to recover my money.
Their website says “Fast Dispatch” - this is a complete joke!!
I get faster deliveries from China!!

Made an order but it didn't ship and never response from mail

DO NOT ORDER FROM HOUSE OF NAMESETS!

please don’t make the same mistake i did, items were never shipped, sent an email to which they never responded, had to go through my bank for a refund.

Everything arrived in perfect condition.

Bought multiple items and received only one. Ive emailed multiple times with no response. The same on social media, with no response. Poor customer service, infact poor service all round.

its been 6 weeks since i placed the order. So some sort of response would be nice! or better still the tiems to be delivered or a refund.

Have ordered multiple times and there always seems to be something wrong or missing from the order. Have sent multiple emails but not gotten any response. Incredibly poor and lacklustre service. The namesets are quality though

What a joke.
I have ordered 13 different namesets.
I have received 4 good namesets, 3 namesets with errors, the other 6 namesets are missing.
I have sent them multiple emails, they told me 10 days after to send everything back for a refund. With no explanation, no excuse of course.
I don't want to spend 20£ to send them back (which they will never take care of it) and I'm thinking they will never refund me no matter they receive my package or not. That's quite a shame. Please do not do the same mistake as I do, do not order from this company.

Ordered an Sheringham Euro 96 name set 27th September which I’ve still not received yet. No answer to emails sent.
Shame as I have ordered name sets before and received them. Seems like they’re now just crooks and out to steal your money.

Just avoid ordering anything from here.

18 days since I ordered and no item, no update and no reply to emails. Yet another dodgy site purporting to be a UK company.

Update* since posting this review I've received a partial refund minus the postage, along with a threatening email claiming Royal Mail are investigating me and they are going to take legal action. Avoid this abusive scammer

I had unfortunately the same experience a few of the others have also experienced.
Large batch of namesets ordered, less than half received; they claimed I should have reported within 24h. Later, they even refused to investigate and then ghosted me.

Stay well away!!! I’ve spent hundreds with these lot and I’ve always brushed mistakes under the carpet. But this time, they took ZERO accountability for the error and tried blaming me! What an absolute joke of a company!

Very poor quality. Doesn't look like the images on their website. The colours look different and the material is very cheap for this high price. No response from customer support either, I don't think they can call this support to be honest. Stay away. Maybe check other services with good reputation and photos of actual items before buying.

I've placed a few orders with House of Namesets and unfortunately, nearly every single one has arrived with issues — either damaged items or something missing entirely. For the price they charge, the quality control is just not there.

Most recently, an item was missing from my delivery, and part of the print on a number arrived damaged due to poor packaging. I emailed them promptly with photos and still haven’t received a response.

What’s been most frustrating is the customer service. On the rare occasions I do hear back, the tone is dismissive and makes you feel like you're at fault.

I really wanted to support a niche supplier in the football shirt community, but after several letdowns, I can’t recommend House of Namesets to anyone.

Andy H

No delivery. No apology. Scam

Avoid! Customer Service terrible and shocking.

Avoid this seller. Takes no accountability for errors and tries to gaslight you into thinking the error is yours. Often replies to eBay feedback with straight up lies to cover their back. Truly dreadful

Took forever to come and then when it did the badge was missing from the bottom of the numbers and the name was printed straight instead of on an arch

Never received order does not reply to emails or Instagram messages

Absolute scam of a company. Ordered a shirt sponsor print for a Liverpool shirt, so it should’ve come as the Standard Chartered wording and logo at the end, however all that was posted was the lettering with no logo. The listing clearly shows the photo oh the full wording and the logo included. The listing furthermore does not state that it comes without the logo, hence what I have received is wrong and not as described. When you try to email them, you won’t get a response, and will receive 0 contact after the scam has been completed .

Placed an order on the 2nd of May from their website. 9th of May the order status changed to 'on its way'. 20th May I emailed to enquire about my order whereabouts. I heard nothing! Received an automated email asking me to review my order on Trustpilot!!!! Chased again 7 days later, still nothing. Chased again 2 days later, no reply. Checked their Instagram account, states they are not answering DMs. Website states any orders placed after the 11th of June will not be despatched until the 3rd of July as they are on a summer break!!!! Hopefully they are catching up on outstanding orders and not actually going on a break!!! I live in hope that one day my order will be delivered. I would avoid and in future I will check on Trustpilot before ordering online from a new retailer. ****Update 07/06/25 received full refund but no communication from houseofnamesets as to why I was refunded but happy to have not lost out.