I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
Company replied
Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The package still hasn't been delivered…
The package still hasn't been delivered and I have chased but have had no reply apart from saying you would be in touch within 48 hours which has now passed. I asked to use Royal Mail but was given Evri. Why do you use Evri when they have a national reputation for being appalling and tarnish your reputation.
31/7/2026 - Unbelievable after this review nothing has happened to rectify the situation except an automated EVRI reply and a phone call which told me nothing. I followed these up with further emails but have had nothing back.
After ordering 10 days ago and the clothing not being delivered for over a week after the original due date I have unfortunately now asked for a full refund. What a waste of time.
22 July 2026
Reply from The House of Bruar
Dear Mr Croft,
Tank you for taking the time to write this review.
Obviously I am sorry to read of your disappointing situation, and would respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can look into this in greater depth, and try to ascertain what has happened.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Lovely shirts
Lovely shirts - fabulous linen and cotton blend, well tailored and most importantly they look great.
21 July 2026
Reply from The House of Bruar
Dear Mrs Owles
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your shirts and especially with the quality of said garments.
I do hope you will continue to enjoy your online shopping experiences
with us.
Kind Regards,
Norma - The House of Bruar Team
Service fine Product not what I had hoped
Service Ok but product not of the quality I hoped for
20 July 2026
Reply from The House of Bruar
Dear Mr Feeney,
Thank you so much for taking the time to write your review, nd of course I am sorry to read of your disappointment.
May I respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth, if you so wish.
Meanwhile, please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs House,
Thank you so much for taking the time to write your review.
I am delighted to read your comments, and your acknowledgement of the value for money we offer.
I do hope you continue to enjoy the online shopping experience with us and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
My phone call was returned so that I…
My phone call was returned so that I could place my order and delivery was prompt. Well done House of Bruar
20 July 2026
Reply from The House of Bruar
Dear Mrs Norton,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the personal service you received and that your order was delivered speedily.
I do hope we can welcome you back to enjoy further shopping experiences with us, and meantime assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Always good quality
Always good quality, immaculate packaging, strong cardboard, delivery punctual as promised, love the thank you note and care instructions - unusual nowadays - it is like in the good old days when personal service existed!
20 July 2026
Reply from The House of Bruar
Dear Mrs Carmack,
Thank you so much for taking the time to write your review.
Your comments, coming as they do from a customer of such long standing, are very much appreciated, and I do hope you continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent company
Excellent speedy delivery and well packaged. Have used this company many times a highly recommend. It is a very high quality store
18 July 2026
Reply from The House of Bruar
Dear Mrs Pizey,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received, and do hope you continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Mens Knitwear Top The knitwear I bought was for my sons…
The knitwear I bought was for my sons birthday. It was of very high quality and my son loves it. I ordered it within one week of the date and it arrived with 2 days to spare. Delivered in time by the courier. Excellent.
21 July 2026
Reply from The House of Bruar
Dear Mr Smeaton,
Thank you so much for taking the time to write your review.
I am delighted both you and your son are so happy with the garment, and hope you will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The item I ordered was correct in every…
The item I ordered was correct in every sense and I am very satisfied
20 July 2026
Reply from The House of Bruar
Dear Mrs Murru,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall experience of shopping with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
I am pleased with my purchase
I am pleased with my purchase. It looks good. Delivery was fine.
20 July 2026
Reply from The House of Bruar
Dear Mrs Douglass,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your garment and with the overall service you received.
I do hope you will continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Selby,
Thank you for your beautifully succinct review.
Your words kindly say it all, and I do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Easy access to online catalogue and…
Easy access to online catalogue and purchase info. Quality very good.
20 July 2026
Reply from The House of Bruar
Dear Mrs Brash,
Thank you so much for taking the time to write your review.
I am delighted to hear that your online shopping experience was so successful and seamless.
Enjoy wearing your garment and be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Breton Tee Shirt
Breton Tee Shirt
Good quality Breton, very nice styling and true to my regular size 12. Bought in the sale so excellent value for money but I would have paid full price for its quality.
18 July 2026
Reply from The House of Bruar
Dear Mrs Montgomery,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your garment, and hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good prompt service&delivery.Thank you
19 July 2026
Reply from The House of Bruar
Dear Mr Mitchell,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received, and hope you continue to enjoy the online shopping experiences with us in the future.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
fabulous comfortable shoes and at £35…
fabulous comfortable shoes and at £35 in the sale. love the colours. bought 3 pairs. good service - post packing delivery . thank you. neighbour bought a pair the minute she saw mine!!
13 July 2026
Reply from The House of Bruar
Dear Mrs Smyth,
Thank yu so much for taking the time to write your review.
I am delighted you are so pleased with your purchases - one can never have too many shoes, and of course there are still more colours available if you wished to add to your collection.......
I do hope you will enjoy further online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
Thoroughly professional …
A thoroughly professional and efficient company. Ordering was straightforward and goods arrived carefully packaged. One item needed to be returned and the refund was issued promptly and back in my account within 3 days of being returned. Would thoroughly recommend this company.
14 July 2026
Reply from The House of Bruar
Dear Mrs Kent,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received, and that the return process was efficiently executed.
I do hope you will enjoy further online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
Cotton tops
The two cotton 3/4 sleeve tops were very well made and finished. I had to return them however, as they were far too long for my petite height of 5’3”. I would say 4-5” too long, hence the four stars. They were totally out of proportion for my body. Maybe a petite line in future?
19 July 2026
Reply from The House of Bruar
Dear Mrs Owen,
Thank you so much for taking the time to write your review.
I am sorry you had to return your purchases, but hopefully there will be other items that will catch your eye and be of a more suitable length for you.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Delivery excellent and exchange…
Delivery excellent and exchange brilliant very helpful gentleman who rang re exchange.
11 July 2026
Reply from The House of Bruar
Dear Mr and Mrs Byrne,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the overall service you received, and I will certainly pass your complimentary remarks onto the gentleman in question.
You are a customer of long standing, and do hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Absolutely lovely gifts and clothes and…
Absolutely lovely gifts and clothes and delivered quickly. 😊
11 July 2026
Reply from The House of Bruar
Dear Mrs Smith,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase, and hope you will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
arrived on time in good condition
16 July 2026
Reply from The House of Bruar
Dear Mr Botterill,
Thank you so much for taking the time to write your review.
I am delighted your purchase arrived speedily and you are happy with the items.
I do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
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