I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
Company replied
Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The House of Bruar
Dear Mr Haisman,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Nice quality shoes..deliverd on time
Nice quality shoes..deliverd on time, beautifully packed
25 July 2026
Reply from The House of Bruar
Dear Mrs Pillai,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your shoes and with the overall service you received.
I do hope this may be the first of many online shopping experiences with us and you can be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Roberts,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and do hope you will continue to enjoy your shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Miss Bevis,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your recent purchases and enjoy wearing these lovely garments.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent quality clothing,and…
Excellent quality clothing,and excellent customer service
24 July 2026
Reply from The House of Bruar
Dear Mr Raspison,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Super service and super quality jumpers…
Super service and super quality jumpers one for myself and one for my Granddaughter, really pleased thank you
24 July 2026
Reply from The House of Bruar
Dear Mrs Diamond,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your jumpers, and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Cockram,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received and do hope you are enjoying your new purchase.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good delivery items ordered fit fine
24 July 2026
Reply from The House of Bruar
Dear Mrs Dean,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases and do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Barber,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and hope you enjoy many hours of wear.
Please be assured of our best attention at all times, and continue to enjoy your online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
A disappointing experience due to…
A disappointing experience due to overpriced coffee and cake, cafe was cold (aircon on full throttle), and no electric car chargers.
31 July 2026
Unprompted review
Reply from The House of Bruar
Good morning, I am very sorry to hear of your disappointing experience, and wold respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish, and I can also forward your email to the relevant department.
Kind Regards,
Norma - The House of Bruar Team
I had a problem with delivery.This was…
I had a problem with delivery.This was soon sorted out and my order was reprocessed and items arrived very quickly
31 July 2026
Reply from The House of Bruar
Dear Mrs Allison,
Thank you so much for taking the time to write your review.
I am delighted you are happy with the service you received following the non delivery of your order, and do hope this will encourage you to utilise our online shopping facility again. We stock these shoes in a wide range of colours if you wanted to start a collection...... just saying.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Fantastic products and service
23 July 2026
Reply from The House of Bruar
Dear Mr Whitehouse,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases and the overall service you received.
I do hope you will continue to enjoy your online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Richter,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and you are enjoying wearing it.
I do hope you will continue to enjoy the online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
quick professional and good quality
23 July 2026
Reply from The House of Bruar
Dear Mrs Stolak,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and with the overall service you received.
I do hope you continue to enjoy the online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Very good company to deal with and…
Very good company to deal with and clothes are very nicely packaged. However, the cost of postage and the fact you have to pay to return the goods is really off putting, especially when you want to order a couple of sizes. The last item I returned was £5.00 for a pair of trousers. It would be great if their policy could be reviewed as I love shopping with them.
23 July 2026
Reply from The House of Bruar
Dear Mrs Crone,
Thank you so much for taking the time to write your review.
I wonder if I may respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in great depth if you so wish.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Fabulous delivery
Fabulous delivery. Very prompt. Lovely item. Better than I anticipated. Very pleased with my purchase.
23 July 2026
Reply from The House of Bruar
Dear Mrs Alexander,
Thank you for taking the time to leave a review. I am delighted that your item is better than expected and that it was an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
The quality of wool is very fine and…
The quality of wool is very fine and great customer services
11 November 2025
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are pleased with the quality of our wool and that you received great service from my colleagues.
Kind regards,
Jennie - The House
Beautiful waistcoat
Beautiful waistcoat, so thoughtfully packed. It made me feel really special. Thankyou
22 July 2026
Reply from The House of Bruar
Dear Ms Macaulay,
Thank you for taking the time to leave a review. I am so pleased that you are happy with your new waistcoat.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Ms Fry,
Thank you for taking the time to leave a review. I am so pleased that the ordering and delivery process went smoothly.
Kind regards,
Jennie - The House of Bruar Team
The clothes and shoes I order are…
The clothes and shoes I order are excellent! True to their pictures(colour, shape and quality) and fit well. Many thanks
23 July 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are happy with your new items from House of Bruar. I hope you enjoy them for the rest of this summer and beyond.
Kind regards,
Jennie - The House of Bruar Team
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