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House Buyer Bureau Reviews 

446
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and team members for being exceptionally helpful, professional, and genuinely courteous throughout the entire selling process. Consumers note that communication is always clear and consistent, which successfully makes the property journey smooth and completely stress-free. Some reviewers were not happy with the financial offers, noting that final property prices were significantly lower than the expected market value. Though a few people felt these valuation proposals were ultimately too low for their personal needs, they still appreciated the transparent discussions and respectful approach.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their exceptional... See more

Price

Reviewers express mixed feelings about price, acknowledging that offers are significantly lower than market... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Customer service

Customers had great satisfaction with customer service, consistently praising the helpful, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, brilliant, and stress-free process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found Dorothy at HBB to be really courteous and explained the whole process clearly when I asked about it. We don’t progress further with the initial discussion as we were still working on trying t... See more

Company replied

Rated 4 out of 5 stars

Dorothy and Kerrie have been very professional and respectful towards our sensitive house sale, thank you. The end sale price was fair and understandable under the circumstances and we were very impre... See more

Company replied

Rated 4 out of 5 stars

Professional in the approaches and tenacious as due to unforeseen circumstances I was unable to keep my original phone booking. Chatting to Suzanne gave me every confidence however I probably will dec... See more

Company replied

Rated 4 out of 5 stars

Found the company to be upfront and honest … they chose not to make us an offer on our property but explained their decision and were apologetic at not being able to help.

Company replied


Company details

  1. Property Investment
  2. also in
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant

About House Buyer Bureau

Written by the company

Sell your house fast

Selling your house doesn't have to be stressful. We are genuine property buyers who buy all types of property with our own cash. Whatever your circumstances we can give you a guaranteed, cash sale in a timescale of your choosing.

Our friendly team will give you honest and straight forward advice on the best way to sell your property - no hard sell 'guaranteed'. Visit our website House Buyer Bureau for more information and to get your free cash offer.

We know our stuff. We love property and since 2010 we've bought over 4,000 properties, spending over £600 million and helping thousands of people sell their homes quickly, simply and without fuss.

You can hear directly from some of our previous customers by visiting this link.

We are part of HBB Relocation Services Limited and you can find out more about us at companies house.

Whatever the reason for your sale we will buy all types of property, in any condition right across England and Wales. We can buy in as little as 7 days and will cover your costs of sale (including survey and solicitor fees).

We don't charge any fees. No estate agent fees, no survey fees, and if you use our recommended solicitors there are no legal fees to pay.

We won't ever put you under any pressure to sell to us. We are founder members of the NAPB, are members of the Property Ombudsman and are signed up to comply with approved Trading Standards practices.

Our promise to you

Written by the company

We'll give you a competitive cash offer, no fuss, no hard sell, no fees, no messing you around, and you're in control at all times.

Contact info

Get Your Free Cash Offer

We'll give you an idea of what we can pay in just one phone call.

4.5

Excellent

TrustScore 4.5 out of 5

446 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(446)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response

Suzanne was helpful. Unfortunately I was already tied up with another company. But she gave me hopes and luck with my house sale

29 September 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Zenaida, We wish you all the best with the sale of your property. Please don't hesitate to come back to us at any stage. Best wishes HBB.

Rated 5 out of 5 stars

Suzanne was very helpful

Suzanne was very helpful, polite and professional. Although a sale did not occur, I was nevertheless thankful for her candour

26 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello, Thank you for your lovely review. We wish you all the best with the sale. HBB.

Rated 5 out of 5 stars

Open and honest…

The company were really open and honest with me. They could not help to achieve the price I hoped for in the situation I am in. They gave good advice of how to move forward.

30 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Lyn, Thank you for your feedback. We do wish you all the best with the sale. Kind Regards HBB.

Rated 5 out of 5 stars

We are honestly so grateful we were…

We are honestly so grateful we were recommended this company by Kelvin at homebuyers4u. This company came up as recommended but didn’t realise they only deal with £300k and under so referred me to HBB.

I dealt directly with Dorothy who was courteous and gave me a realistic offer which was expected (80%) of house value. They were very efficient and stuck with their offer after the survey came back as no issues.

At the end of the day, if you are looking for a real cash company who is reasonable and efficient - look no further. Beware of many other companies out there I’ve done my research and lots of the reviews are fake from other companies and the accounts look concerning. HBB had the best and healthiest accounts amongst every single company I looked at and they were confident in offering a cash sale in 7 days. Also beware of those who tie you in contract and HBB does not.

We are very grateful to HBB as they have helped us achieve our dream house.

Dorothy and Kerrie have both been a dream to deal with, can’t recommend this company any higher honestly.

25 September 2024
Unprompted review
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Reply from House Buyer Bureau

Dear Ming Hooi, You were a pleasure to speak to. Thank you for selling to us and we wish you all the best in your new home. Kind Regards HBB.

Rated 4 out of 5 stars

I contacted HBB to discuss selling my…

I contacted HBB to discuss selling my mothers house. The response was prompt and the offer was in line with what I expected. Although I am going to continue with a regular agent for the time being in the hope of getting a higher price, HBB represents a good fallback for people looking for a rapid sale

27 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Mark, Thank you for your feedback. We wish you all the best with the sale.

Rated 5 out of 5 stars

Professional and non pushy

Suzanne was helpful and explained the valuation process. The offer was 80% of the market value. It was left entirely to me to have a think about and to feedback to them. No pushy sales pitch. A pleasure to deal with them. It didn’t quite work for me for the property I want to buy after the sale but I would definitely recommend them.

12 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Graham, Thank you for your feedback and for the recommendation. We are sorry we couldn't make an offer work for you. We wish you all the best.

Rated 5 out of 5 stars

Honest Company

Really easy and straightforward company to deal with. We were offered a decent amount for our house and Suzanne explained everything clearly. I would deal with HBB again.

19 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Julian, Thank you for your review. Pleased we could help. Best wishes HBB.

Rated 5 out of 5 stars

I am retired but during my working life…

I am retired but during my working life I was a legal cashier for a firm of solicitors specialising in conveyancing. I know how stressful this can be for all concerned. This is the second time I have sold a property but had forgotten just how stressful the whole event can be. All of the people I dealt with at House Buyer Bureau dealt with me calmly and efficiently and in a friendly manner. I'm ashamed to say at times I was not at my best, so I am very grateful for their professionalism and patience.

17 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Mrs Rowlands, Thank you so much for kind review. You were a pleasure to deal with. Best wishes HBB.

Rated 5 out of 5 stars

Honest, upfront valuation of 80% of the market value

Suzanne was helpful, friendly, upfront and professional. Explained in detail how they work. I sent photos of the property and within 24 hours received an offer. Explained from the start they could only give 80% of the market value. After being given a value we deliberated a lot and decided to keep the offer as a plan B. Suzanne was not at all pushy after our decision not to go ahead. If in the future we decided to go down this path we would definitely use this company.

3 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello, Thank you for your review and kind words. Please do come back to us at any stage. Kind Regards HBB.

Rated 5 out of 5 stars

Suzanne was very helpful

Suzanne was very helpful. Very informative in explaining the process. In no way did she pressurise and was not pushy. I have to not decided which route to take at this point but this company appears to be trustworthy unlike some others.

9 September 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Mr Langford, Thank you for your feedback. Please come back to us at any stage.

Rated 5 out of 5 stars

Reliable and Reassuring

Right from the start our house selling issue and unique situation was understood by Suzanne, who emphasised and remained in touch without pressure. Once deciding we needed the service and that a smooth and guaranteed sale was more important than price, we were handed over to Kerrie and team.

They were always helpful and responded quickly to all the various steps and processes during the sale. Their recommended solicitors were also really professional and efficient, and added reassurance that we were dealing with a reliable and trustworthy business.

HBB were very accommodating in completing the sale exactly on the date we needed and the transfer of funds went perfectly. Thanks to them we made it with our emigration plans and moving our family to a new life.

12 August 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Nigel, Thank you for your review and kind words. We are happy we could help. We wish you and your family all the very best. HBB.

Rated 5 out of 5 stars

Excellent

My experience with House Buyer Bureau was everything I'd hoped it would be, having read some of their online reviews, that's to say it was excellent. Communication was super efficient, polite, and friendly. Suzanne was lovely. She was very helpful and very understanding of my situation, and at no point did I feel under pressure. I'm very impressed with the company.

29 August 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Susan, Thank you so much for your review and kind words. It is really appreciated. Best wishes HBB

Rated 5 out of 5 stars

Dorothy has a great deal of expertise…

Dorothy has a great deal of expertise and her advice was very valuable. She is definitely not a hard sales person which is not what you need. She is a calm, considerate expert. If you need to liquidate a property fast, I would not hesitate in contacting HBB.

30 August 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Thank you for making the effort to do a review. We are so pleased that Dorothy was helpful. Our door is always open ...

Rated 3 out of 5 stars

Dorothy of HBB was a very nice lady

Dorothy of HBB was a very nice lady, explained their service well and was prompt with their offer. Alas it was c.20% down on market value so I would lose c.£80,000 - far too big a loss for me.

16 August 2024
Unprompted review
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Reply from House Buyer Bureau

Hello David, Thank you for your review. We are sorry we couldn't make an offer work for you. All the best HBB.

Rated 4 out of 5 stars

Suzanne was very honest about the 20%…

Suzanne was very honest about the 20% they deduct. Great if you have inherited property but bad news if you are trying to sell your family home

15 August 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Val, Thank you for your feedback. We are sorry we couldn't help and do wish you all the best with the sale. Kind Regards HBB.

Rated 5 out of 5 stars

I had a good chat to Dorothy about my…

I had a good chat to Dorothy about my house sale. it was all very straightforward and Dorothy seems to have a good honest approach. She answered my questions and outlined how the process works. I'm happy to say that there was no pressure at all, no follow up call and it has been left to me to get back in touch if and when I decide to. I'm still unsure about the route I will take with my sale but I would be happy to have another talk with HBB.

31 July 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Samantha, Thank you for your review and kind words. We do wish you all the very best. Please do come back to us at any stage. Best wishes HBB.

Rated 4 out of 5 stars

Friendly team

Friendly team, called when I said I would be available. They understood that I was just researching some 'plan-b' options for now, so we didn't go further than an initial conversation, but everything was clear.

7 August 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Tara, Thank for your review. Please com back to us at any stage. Best wishes HBB.

Rated 5 out of 5 stars

Great company to do business with

I was a bit nervous about using a house buying company, but this was a good experience. They value your house for what they think they can sell it for and give you 80% of that value. We thought the valuation was fair, and once we agreed the price, it all went through very smoothly & very quickly (with no legal or estate agent fees). Suzanne, Kerrie and Dorothy were all a pleasure to deal with.

2 August 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Thank you for your review and kind words. You were also a pleasure to deal with. We wish you all the very best. Kind Regards HBB.

Rated 5 out of 5 stars

A very honest and up front company

A very honest and up front company. They manage expectations very well and there is no question to small for them. I felt very comfortable discussing my situation with them and the advice they gave me was not in their best interest but displayed their absolute focus on what was best for my situation. The result was me not using their service at this time, However, should your needs require assistance in a fast sale I would highly recommend calling house buyer bureau. Thank you Suzanne for your refreshing professional and honest approach.

25 July 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello David, Thank you for your feedback. It's really appreciated. We are sorry we couldn't help and do wish you all the best with the sale. Please do come back to us at any stage if anything changes. Best wishes HBB.

Rated 5 out of 5 stars

Excellent company…

After a disaster with another company the House Buyer Bureau have been a breath of fresh air! All sorted professionally and quickly as promised. No hassle, no surprises and very friendly staff. Could not recommend a company more!

19 July 2024
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Lisa, Thank you so much for your kind words. We are pleased we could help and wish you all the very best.

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