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Hourtime UK Reviews 761

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TrustScore 5 out of 5

4.8

Watch Store
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See what reviewers are saying

Rated 5 out of 5 stars

First time using Hourtime and i'm very impressed. I ordered a Tommy Hilfiger bracelet which was in the sale with free postage included and it came beautifully boxed, the next day! Will definitely... See more

Rated 5 out of 5 stars

Great service with delivery within 24hrs. Good email communication and delivery tracking. Very pleased with watch, well packaged. Only improvement I would like to see is for the website, wider choice,... See more

Rated 5 out of 5 stars

I bought a ladies Boss watch. It was an excellent price and arrived quickly, packaged well, and in excellent working condition. I can't comment on after sales customer service as I had no need for it,... See more

Rated 5 out of 5 stars

Smart looking watch at a great price. Fast delivery via UPS and came well packaged. Watch comes displayed in presentation box. Would definitely purchase again from this seller.

Company details

  1. Watch Store

Information provided by various external sources

Hourtime was established by premium watch designers, manufacturers and marketers, Movado Group UK, in 2017. We stock timepieces from some of your favourite watch brands such as BOSS, HUGO, Tommy Hilfiger, Coach, Lacoste, Rebecca Minkoff, Ebel, Scuderia Ferrari, MVMT and Olivia Burton. The Hourtime team work directly with these fantastic fashion brands so we can bring to our customers the latest range of beautifully designed watches and jewellery. Since launch, we have collected over 650 ‘excellent’ rated customer reviews, most of them complementing our fast and free delivery, which we’re incredibly proud of. Hourtime aims to continue providing this excellent customer service, alongside offering the best watches in the market throughout the year.

Contact info

4.8

Excellent

TrustScore 5 out of 5

761 reviews

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Rated 1 out of 5 stars

Never got the product

The product I ordered never got to me. I got the emails of dispatch and delivery but I never actually got anything. Don't know who's fault it is.

25 August 2019
Unprompted review
Hourtime UK logo

Reply from Hourtime UK

Hello Edina,

Thank you for your review. We can see that you placed your order on Friday 23rd August. Your order was shipped that night but because of the weekend and Bank Holiday on 26th August, you won't have received your order as UPS do not deliver on these days. I believe customer services have been in contact to explain this further, and that your order will arrive today.

It would be great if you could confirm which dispatch and delivery emails you are referring to? As we do not send these, just an order confirmation email. Then UPS send a dispatch and tracking info email.

We hope you're happy with your order once it arrives today.

Thank you,

Hourtime

Rated 5 out of 5 stars

Best bargain i've ever had!

Managed to save over 50% on a Lacoste designer watch! Delivery was very fast and was extremely impressed with the quality of the product. Will be ordering again next time!

12 August 2019
Unprompted review
Rated 4 out of 5 stars

Product is really good quality.

Product is really good quality. Although, Had to track my parcel, no note was left that it was delivered and hidden in my garden until I checked online.

11 August 2019
Unprompted review
Hourtime UK logo

Reply from Hourtime UK

Hi Natalie,

Thank you for your review. We're so pleased to hear you're happy with your product. We apologize that UPS delivered your parcel without giving a delivery note, but unfortunately this is out of our control.

Thank you for informing us of this issue.

Hourtime

Rated 5 out of 5 stars

Great service

Great service, well packaged and delivered as per the schedule, have since ordered another watch

9 August 2019
Unprompted review
Rated 4 out of 5 stars

Posted item

Only because there was a delay in the parcel coming and we weren’t in when it arrived due to other commitments. We had to collect it from a ups depot in Frodsham.

8 August 2019
Unprompted review
Hourtime UK logo

Reply from Hourtime UK

Hi Gill,

Thank you for your review. We apologize that UPS couldn't deliver, however this is out of our control. We hope this doesn't affect your view of our website service. We will make a note of this issue.

Thank you

Hourtime

Rated 5 out of 5 stars

Unbelievable

I didn’t expect to receive the items so quick.
They are really professionals and they products are high quality.

8 August 2019
Unprompted review
Rated 5 out of 5 stars

Five star treatment!!!

Product was mint condition, arrived very quickly and was well packaged.......overall delighted with my first experience with Hourtime👍

5 August 2019
Unprompted review

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