My son ordered online some heated riding gloves for my Birthday. No batteries in the parcel. When contact a few day after to say order incomplete. He was blamed for not contacting sooner and was not... See more
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I went to this shop today to purchase a riding hat for my daughter. Due to Covid restrictions they were unable to fit. They stood 2 meters away and told me how to check fit, making me try different th... See more
Returns process is cumbersome. The returns process on their website is about 1000 words long to understand what to do. Then when you purchase a label from them, it needs to be printed. I would est... See more
Recently purchased a bridle from this site and was definitely impressed. Order process was straightforward, easy and delivery was quick especially considering the current climate with COVID-19. Was su... See more
Company details
Information provided by various external sources
Houghton Country is a specialist equestrian and country store stocking everything for the country life. Delivery is fast and free on orders over £50.
Contact info
B6528, NE15 0DA, Heddon-on-the-Wall, United Kingdom
- www.houghtoncountry.co.uk
3.2
Average
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Shameful service
Shameful service. Faulty Stitching, coming undone on a rug after 10 days. They will not exchange stating my horse done it!! There is no rubbing or ripping just the stitching coming unpicked...my horse has hooves not hands!! Quite happy to take your money but not sort out a simple issue. Basic daylight robbery.
Steer clear of houghton country store
15 December 2020
Unprompted review
Fantastic customer service
Fantastic customer service. Contacted the company Friday after I’d ordered online and had a question about delivery. They promptly refunded my delivery charge and upgraded me to next day delivery free of charge. Ariat Boots arrived in less than 24 hours. Thank you!
7 November 2020
Unprompted review
Amazing service
Amazing service, ordered amigo rug at Thursday 11am, dispatched at 2pm, received on Saturday morning...lovely rug, definitely will order from Houghton again
2 November 2020
Unprompted review
Ordered shoes on line and delivered in…
Ordered shoes on line and delivered in 2 days, excellent speedy service
31 August 2020
Unprompted review
I recently purchased a bridle from…
I recently purchased a bridle from here. I found them extremely responsive to my initial email and the customer service throughout has been excellent. Easy, hassle free purchase and quick delivery. Would definitely use again
29 July 2020
Unprompted review
Unpleasant customer service
Unpleasant customer service - tried to claim it was NOT their responsibility to pay for the return postage of a faulty item
4 July 2020
Unprompted review
Fabulous
Recently purchased a bridle from this site and was definitely impressed. Order process was straightforward, easy and delivery was quick especially considering the current climate with COVID-19. Was surprised and delighted to find an added gift of a bag of treats in the box too. My horses will definitely appreciate these. Great service, will be shopping with them again!
16 June 2020
Unprompted review
Excellent service
Excellent service, product superb, cannot fault. Would definitely use again. Thank you for your prompt and efficient service
18 April 2020
Unprompted review
I recently purchased a numnah and fly…
I recently purchased a numnah and fly mask for my horse. After ordering I was informed the colour of fly mask I wanted was out of stock so I agreed to a different colour. When the items arrived I changed my mind about the colour and sent them back for exchange (I had subsequently purchased a Khaki Fly mask and then wanted the numnah to match). The package was received back however they could not find the fly mask I sent back. They have checked their stock and said they never received it. Considering I was able to order a fly mask in the first instance that they didn't have in stock and hence sent me another colour I am not suprised there stock levels are contrary to the actual truth of the mater. Customer service at its worst!
31 August 2018
Unprompted review
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