Really great bras and their size guide was spot on (for me). Would be 5* but the packaging really lets them down. When you spend £45+ on a bra, you expect it to be delivered in more than a plastic... See more
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Only one order via the website so the customer service aspect doesn't apply to myself. However I can comment on the product which I thought was absolutely fantastic. I have a large bust 34gg wh... See more
Company replied
The bras themselves were okay, I ordered a few as I wasn't sure of my size and couldn't get out with my baby, so thought it would be convenient. The returns process was terrible and lengthy, you have... See more
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I’ll start with the good. The bras are truly fantastic, great quality, great fit and gorgeous designs. Unfortunately this company lets itself down with its return process as detailed by other reviews.... See more
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Company details
Written by the company
At Hotmilk Lingerie, we believe that every woman deserves lingerie that makes her feel confident, comfortable, and unapologetically herself. Founded on the principle that style and support should go hand-in-hand, we design bras, briefs, and loungewear that cater to real women with real curves. Our collections combine fashion-forward designs with practical, innovative support features, ensuring that every piece looks as good as it feels. We are more than just a lingerie brand — we’re a community. Our team listens closely to our customers, taking inspiration from their feedback to craft designs that genuinely meet their needs. From everyday essentials to statement pieces, our lingerie is created to empower women through all stages of life, celebrating the beauty of diversity and individuality. Hotmilk Lingerie is proud to blend quality craftsmanship with inclusive sizing, ensuring that comfort and confidence are accessible to all. Every stitch, fabric, and fit is thoughtfully considered, because we know that the right lingerie can transform not only your outfit but also your day. Whether you’re treating yourself or gifting someone special, Hotmilk delivers lingerie that combines style, function, and a touch of luxury — because feeling great starts from the inside out. Join the Hotmilk family and experience lingerie designed to evolve with you.
Contact info
New Zealand
- www.hotmilklingerie.co.uk
3.0
Average
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Returns fees/process is ridiculous.
Returns fees/process is ridiculous.
You have to pay to return. The returns label has to be printed, presumably to make the returns process more difficult so you’re less likely to return? They then charge you £4.99 to “process” the refund.
Not to mention how long the refund takes. They’ve had my item since 15th January, it’s now 26th January and it’s still being “processed”.
I bought two bras in the same size, one fit and one didn’t.
26 January 2026
Unprompted review
Reply from Hotmilk Lingerie - UK
Hi there,
Thank you for taking the time to share your experience — we’re really sorry to hear how frustrating this has been for you.
We completely understand how disappointing it feels when a return takes longer than expected, especially when you’ve already sent your item back and are waiting for your refund. That’s not the experience we want for our customers.
To provide some context (not as an excuse): we’re a New Zealand–based brand serving customers globally, and while we work hard to keep our returns process as fair and transparent as possible, international returns do involve additional handling and processing. The £4.99 fee helps cover part of the return processing and administration costs, and printed labels are required by our returns partner to ensure parcels are correctly tracked and received — never to discourage returns.
Refunds are processed once returns are received and checked, and while this can take up to 14 working days during peak periods, we appreciate that waiting is frustrating. Your feedback highlights where we need to improve communication and turnaround times, and we take that seriously.
We’re genuinely glad to hear that one of the bras worked well for you, and we’re sorry the other didn’t — fit can vary by style, even in the same size, and we know that’s not ideal.
If you haven’t already, we’d really like to look into your return specifically and ensure everything is progressing as it should. Please feel free to reach out to our customer care team directly with your order number so we can assist further.
Thank you again for your feedback — it helps us continue to improve.
Kind regards,
The Hotmilk Customer Care Team 💛
I’ve been so impressed with the Hotmilk…
I’ve been so impressed with the Hotmilk bras! The material is always so soft and they’re made with such nice detailing. It’s really hard to find a nice looking maternity bra but Hotmilk have nailed it! I now have 4 bras which will see me through pregnancy and into post-partum x
8 January 2026
Unprompted review
Reply from Hotmilk Lingerie - UK
Thank you so much for sharing this — it truly means the world to us 💛
We’re so happy to hear you’re loving the softness, detailing, and design of your Hotmilk bras. Creating maternity lingerie that feels just as beautiful as it is comfortable is exactly what we set out to do — so knowing your bras will support you through pregnancy and into postpartum is incredibly special to us.
Thank you for trusting Hotmilk to be part of your journey, and for being such a valued part of our community ✨
Poor quality, ill fitting, expensive return, slow refund
I bought two products and both were poorly fitted and not true to size. They charge a fixed amount for returns which is expensive, and no option to arrange your own postage. The refund took over two weeks after they had received my return, which is unreasonable and against UK law.
10 December 2025
Unprompted review
Reply from Hotmilk Lingerie - UK
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience with Hotmilk didn’t meet expectations.
Fit can vary depending on style and individual shape, and we understand how disappointing it is when items aren’t right — especially when you’ve ordered more than one piece. We do offer detailed fit guides and access to our fit specialists, and we’re always happy to help before or after purchase to try and avoid this situation.
Our returns fee is a fixed rate to help cover return handling and processing, and we understand this can feel frustrating when a return is needed. We appreciate this feedback and will pass it on to our team.
Regarding refunds, once a return is received it can take up to 14 days to be processed, which is in line with UK consumer regulations. That said, we’re sorry the wait felt too long, and we understand how important timely refunds are.
We truly value all feedback — positive or negative — as it helps us continue to improve. If you’d like to discuss your experience further, our customer care team would be happy to assist you directly.
— The Hotmilk Team
I sent a return weeks ago
I sent a return weeks ago, which shows on tracking as delivered but still have not been refunded. When contacting them I have been told to keep waiting.
The whole return process has been very frustrating with the offer to waive shipping fee if you buy a replacement item not working either. It’s such a shame as they’re the only company to make nursing bras in my size but I will not be shopping there again.
7 December 2025
Unprompted review
Reply from Hotmilk Lingerie - UK
Thank you for sharing your experience — we’re really sorry for the frustration this has caused.
We completely understand how concerning it is to see a return marked as delivered and still be waiting on your refund. While refunds can take up to 14 days to be processed once received, we appreciate that being asked to wait longer is disappointing, and we’re sorry this hasn’t been resolved as quickly as it should have been.
We’re also sorry to hear the return and replacement process didn’t work as intended for you. The option to waive the return shipping fee when purchasing a replacement is something we aim to make as seamless as possible, and we regret that this wasn’t your experience.
We truly value your support, especially as we know how difficult it can be to find nursing bras in extended sizes. If you’re open to it, our customer care team would really like the opportunity to look into this further and help bring it to a resolution.
— The Hotmilk Team
I’m obsessed!
I recently received 3 new bras from Hotmilk and what can I say?! I’m obsessed! I’m currently 24 weeks pregnant so my body is constantly changing, and the Hotmilk bras cater comfortably to my pregnant body, making them perfect for pregnancy, postpartum and breastfeeding. What makes them even better is that they are comfortable, cute and sexy all at once!!
26 November 2025
Unprompted review
Reply from Hotmilk Lingerie - UK
Thank you so much for sharing your experience — we’re thrilled to hear you’re loving your new bras! 💛
It’s wonderful to hear they’re comfortable, supportive, and stylish through pregnancy, postpartum, and beyond. We designed them to adapt with you every step of the way, and it’s amazing to know they’re hitting the mark.
We can’t wait to welcome you back again as your journey continues!
— The Hotmilk Team
Awful communication
Customer experience is as if dealing with a company that was opened yesterday. Processes slow. Ordered two bras and one arrived, no communication or no paperwork. A few days later thought maybe the second bra isn’t coming in a different delivery and contacted them only to be told it was out of stock. They then offered me a different colour. I accepted it. On arrival, it had a strange fit and didn’t like the colour, so arranged a return. It’s been over 14 working days according to their return policy and I have still not had a confirmation email nor my refund. I’ve now needed to email to follow up again.
Unprofessional and poor communication. Do not buy from here unless you want extra life admin to do.
24 November 2025
Unprompted review
Reply from Hotmilk Lingerie - UK
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience — this is certainly not the standard we aim to provide.
We understand how frustrating it is to receive part of an order, deal with stock changes, and then have issues with a return and refund. We sincerely apologise for the delays and lack of communication you experienced.
Please know that your feedback has been shared with our team to help improve our processes.
— The Hotmilk Team
Not usually one for reviews BUT. .
Not usually one for reviews BUT - saw their Black Friday sale and decided to take a chance. Went for a bra fitting at a reputable place and they couldn’t help me at all so took a gamble with HotMilk’s “find your size” calculator and ordered 32F’s in the sale. They arrived this morning and wow! Lovely bras and the magnetic clip is SO clever - no fiddling to put my boob away! A little tricky to unclip but at least they won’t accidentally come unclipped
24 November 2025
Unprompted review
Reply from Hotmilk Lingerie - UK
Thank you so much for taking the time to share your experience! 💛
We’re thrilled to hear the “Find Your Size” calculator helped you find the perfect fit, and that you’re loving your new bras — especially the clever magnetic clips. It’s great to know they’re comfortable and secure, even if the clips take a little getting used to!
We really appreciate you taking a chance on Hotmilk and can’t wait to welcome you back again soon.
— The Hotmilk Team
Beware return fee
Designs generally poor fit or shape. Kept only one item from my order. Beware also the £4.99 return fee. Not sure how they justify this. Customer service responsive though.
8 July 2025
Unprompted review
Reply from Hotmilk Lingerie - UK
Thank you for sharing your feedback. We’re sorry to hear that most of your order didn’t meet your expectations. Fit and shape can vary depending on style and individual body shape, and we understand how disappointing that can be.
We appreciate your feedback regarding the return fee and will pass this on to our team for consideration. We’re glad to hear that our customer service team was responsive and able to assist you.
We value all feedback as it helps us improve, and we hope to have the opportunity to provide a better experience in the future.
— The Hotmilk Team
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