Hotelmiramarelatina Reviews 

1
TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

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Rated 1 out of 5 stars

Awful experience in this hotel

Awful experience in this hotel. My surprise started at check-in when I asked if it was possible to get a room with sea views. I was informed that my room doesn't have a window in the bath and the only window has a view of a small skylight. The room wasn't a standard hotel room and they sent me an email about its characteristics, but I didn't read it because I kept getting emails from booking.com after I booked. I'd say this room would work for a night but not for a long stay since it is a small room with 2 single beds that cannot be brought together and a 23' TV. This quality of accommodation would have been half the price elsewhere. I asked to modify my booking as I was not satisfied with the offering but I got no support from the structure and from Booking.com. I should have paid more or loose my 4 nights payment if I want to cancel or modify the booking.
They said that I should have checked the pictures of the room first to book it or cancel my booking before time. They are right there but still you should be able to recess a booking if you go to the place and you don’t like it especially for a long stay.
I felt being scammed because that was not what I was expecting for 75 euro per night in off season.
I think that this particular room should be sold only to people who don’t care to stay in a service room as long as they are saving some money. Sending an email like they have done in my case with no certainty that it was read and processed is just not enough to manage people expectations.

19 October 2023
Unprompted review

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