HostPapa Reviews 

Very patient.

Cherry was a very helpful representative. I thought I lost my whole business site, but she was able to get it back for me! Phew! I recommend Host Papa. I'm a recent transfer to their service, and I find it to be a great one.

Jericho M, was great in helping me with a website issue we had, fixed it within 5min and site was back up and running A+++ customer service.
Thanks HostPapa

Jericho M. helped me sort out 1x servier issue and 1x domain/site related issue - sometimes it's not always the help that is useful for a customer but an understanding behind why some issue has or is persisting and helpful clarity besides the help can go a long way

Asked for some help with DNS settings and was able to implement straight away without any issues. Fantastic service

Excellent! Thanks go to all of the team for the super-smoothe transfer of my website. Special thanks to Adriana for her help and patience in providing me with all of the information I requested and for guiding me through the process. I look forward to a long association with this highly professional hosting service. Thanks again … Eric P.

Always, and I mean always get amazing tech support from HostPapa, they go above and beyond.

Bahaeddine C is an absolute lifesaver! My website was down and throwing multiple errors, and he fixed everything within minutes. I’m incredibly grateful, thank you so much!

An "Account Manager" told me I needed more storage and threatened that my email would be defaulted if I did not. He offered the option to "migrate" it to a Microsoft 365 account with more storage. He said it would be a simple matter of migrating the emails which would be done outside of business hours, would not effect my incoming emails and would be done quickly. Turns out, they did the migration this morning during business hours, my email service stopped completely shortly after they started and it has been down ever since. This is the same company who "migrated" my e-mail account when they took over Junpline and said it would be quick and painless. Took two days for them to fix that one. My email has now been down the entire day and all I get are some email messages from a "product specialist" who writes like he just flunked third grade English. Evidently Host Papa "product specialists" are too good to pick up the phone and try to work with the paying customers. To top it off, my email is still not working and all Host Papa can say is that they will write another ticket. Bet it is going to be more than 2 days on this one. Worst customer service ever.

They explain everything on their chat. Amazing support team!

Othman is knowledgeable and provided excellent guidance and support! AAA+++

Hostpapa has a wonderful 24 hour live chat line with real people that are very helpful and if they can not help you right then and there, they put you in touch with people that can. I have been trying to update my website with a new website designer that encountered many problems and Hostpapa provided all the info required to get the job completed.

I've been with HostPapa for a while. Ive never missed a payment. This time even though my billing was due March 22, they went ahead and took their payment out beginning of March ahead of time. They told me it was standard practice in case people failed to pay on time and it would take too long to set the domain up again. I never missed a payment and had no intention of letting the domain go so yeah, this is the last time and I'll be dumping them next year. What if they did that to someone and caused cheques to bounce? Just dipping in your account because they are afraid of people not paying them. That is retarded and greedy. Like I said, never missed a payment and they did this to me.

Update: No I'm not going to put my invoice number and stuff here Hostpapa, but email me privately. All your customer service guy would offer was to cancel it, which I couldn't because I still need to use those email addresses to my domain. My domain is NIKANIT.CA.

I severely doubt you guys will do anything. Just plain wrong to take your money out earlier.

The best you guys can do is stop taking your money out earlier than what the invoice says

I tried two other providers and they were user unfriendly. Host Papa is extremely user friendly. I am an old boomber and this is my first website. No tears of frustration, no bad words just the pleasure of accomplishment and raised self esteem. Thanks Host Papa.

Very prompt, helpful and responsive service. Instruction was easy to understand and they got things sorted out quickly.

Once you have paid for the service, you are SOL.

Oussama's response to my situation was very quick and appreciated. The resolve was a dumb mistake on my part but there wasn't any derogatory response or comments just what needed to be done to get me back on track.
Very professional and greatly appreciated.

Fast and response from support. Hostpapa website had invalid instructions on setting up email. Technician Oussama

Lucas was the first person in over 15 people to help me with my problem. Everyone else said they fixed it and would be up and running in 4 to 6 hours. That didn’t happen. Others escalated it to the next level and I was to wait for an email. That didn’t happen either ?!?
The rest of the “help” crew not at all helpful, but Lucas was

Great customer service. Very accommodating. Only a phone number would have been more accommodating. Thanks! 😊