The support chat service is fantastic. First line tech support are knowledgeable and super helpful. i manage my own vps but but from time to time staff have been able to steer me towards succesfully t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Hosting UK over 6 years and they host at least 8 of my websites. What stands above all others in this field that I have used before is their customer support. Their responses are us... See more
Transferred over 2 websites and a load of email addresses from 2 different hosts to Hosting UK. It went smoothly and we are saving a vast amount of money, simple and efficient service from all concer... See more
Company replied
My business has been using HostinkUK for at least 20 years. They are very reliable and offer a great cost-effective service. I'd been having an issue with my email. Customer services guided me - a cl... See more
Company details
About Hosting UK
Written by the company
Hosting UK - Web Hosting - Domain Names - Email and Dedicated Servers - all in the UK -
For our description - we will let one of our customers describe what we do....
"Previously, I was with a different provider and every time I had anything vaguely non-standard they couldn't help and weren't interested when I discovered issues with their system. I've been with Hosting UK now for a great many years and the complete opposite is true of HostingUK. Their systems have worked with everything I've thrown at them and on the rare occasion I need help they solve the issue straight away."
Contact info
Unit 24, Ffordd Richard Davies, St Asaph Business Park, LL17 0LJ, St Asaph, United Kingdom
- 01745 586070
- sales@hostinguk.net
- www.hostinguk.net
4.8
Excellent
2K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support is top notch
Customer support is top notch. We had an issue we couldn't solve from our end regarding a MSSQL server. Their experts were able to solve the problem very quickly.
23 October 2025
Unprompted review
Reply from Hosting UK
Thank you so much for your kind words! We are happy to hear that our support team was able to quickly resolve the MSSQL server issue for you. We pride ourselves on delivering expert assistance and it's great to know we hit the mark.
If you ever need anything else, we're always here to help.
Fast fix to my technical issue
Fast response. Real people in chat, not an AI.
The turn around time to fix my issue was literally minutes.
22 October 2025
Unprompted review
Reply from Hosting UK
Thanks so much for the great feedback! We're really glad to hear you had a fast and smooth experience and that our real, human support team could resolve things within minutes. That’s exactly the kind of service we aim to deliver every time at Hosting UK
If there's anything else you need, we're always here to help.
Knowledgeable staff who understood and…
Knowledgeable staff who understood and resolved my problem. Also took the time to explain the issue. Very happy.
22 October 2025
Unprompted review
Reply from Hosting UK
Thank you for the great feedback! We are delighted to hear that our team was able to resolve your issue and clearly explain what was going on.
We're always here if you need anything else!
Great customer service
I use Hosting UK for my mail service and domains.
They have been great. In particular, their customer service has been very responsive and helpful.
20 October 2025
Unprompted review
Reply from Hosting UK
We are pleased to hear you've had a great experience with our mail and domain services. Our support team works hard to be responsive and helpful, so it's fantastic to know that’s made a difference for you.
We truly appreciate your continued trust in Hosting UK!
Restored my email very quickly and professionally
My email was not working. I reported the problem and it was fixed the same day. Very happy with the service I got.
16 October 2025
Unprompted review
Reply from Hosting UK
We're really glad to hear your email issue was resolved quickly and that you were happy with the service. Fast, reliable support is something we take pride in, so it’s great to know we delivered.
Hosting UK is first class.
Hosting UK has looked after my website for a good few years. They are always helpfull and quick to respond to any problems. They also dont mind helping older folk that dont understand computers very well.
So a hearty thanks to all at Hostings UK, I would recomend them to any one.
13 October 2025
Unprompted review
Reply from Hosting UK
We're honoured to have looked after your website over the years, and it's great to hear that our team has been consistently helpful and responsive. patience and clear communication are values we truly care about.
Excellent service
Excellent service, great communication and fast response. No complaints and very happy to recommend.
10 October 2025
Unprompted review
Reply from Hosting UK
Good Morning Mr Larkin,
Thanks so much for your kinds words, we believe it's incredibly important to be available for customers to reach out on the phone, via email and online chat and be able to speak to someone swiftly to resolve any issues, and I'll make sure the team hear your feedback.
Kind Regards,
Chris
Hosting UK
Issue resolved really quickly
2 October 2025
Unprompted review
Reply from Hosting UK
Thanks for your review.
I'm thrilled to hear that your issue was resolved really quickly and hope if any other issues arise you'll reach out.
Kind Regards,
Chris
Hosting UK
Knew the answers to my questions
2 October 2025
Unprompted review
Reply from Hosting UK
Hi Keven,
Thanks for your review. I'm glad to hear our team were knowledgeable and able to assist.
Kind Regards,
Chris
Hosting UK
Great technical support.
I have been with HostingUK since they took over from SimpleServers.
Their hosting prices are very competitive, but my main reason for remaining with them is that the techincal support is responsive and effective whenever I encounter any issues.
2 October 2025
Unprompted review
Reply from Hosting UK
Hi Howard,
Thanks for your kind words. It's really important for us to swiftly respond, and give you resolutions just as quickly.
I hope you don't regularly experience any issues though!
Kind Regards,
Chris
Hosting UK
Prompt response to query raised and…
Prompt response to query raised and quick resolution.
1 October 2025
Unprompted review
Reply from Hosting UK
Hi Sue,
I'm glad to hear that your query was responded to quickly, and more importantly the issue was resolved quickly.
Kind Regards,
Chris
Hosting UK
Great customer support!
Great customer support!
It's not very often that I have contact Hosting UK with a problem, but whenever I do I've always found them to be responsive, knowledgable and patient.
10 out of 10!
1 October 2025
Unprompted review
Reply from Hosting UK
Hi Rob,
Thanks for taking the time to complete a review.
It's important to us that no matter how infrequent your contact is with us, it's a good experience, so I'll make sure the team hear your feedback.
Kind Regards,
Chris
Hosting UK
Great prices and brilliant customer assistance.
Great prices and customer assistance for those of us who are useless with computer tech, is absolutely brilliant.
29 September 2025
Unprompted review
Reply from Hosting UK
Hi Brian,
Thanks for your kind words.
I always say it's only easy when you know the answer!
Kind Regards,
Chris
Hosting UK
Really good people and great support…
Really good people and great support always solved issues promptly for us even set up SSL when we struggled to do it.
Unfortunately we had to leave due to slow server speeds affecting page rank I think the servers are over subscribed.
They are quite slow for Wordpress in the serving time and we moved to self hosted and pagerank jumped considerably however we wouldn’t have an issue moving back to them if they sorted the speed out and gave us a bit more for the money we ended up with 5 mailboxes max and couldn’t add any more though we tried to work out why?
The plan we had was for 10 plus the web space was a bit limited and only being able to have 2 databases.
Support is great can’t fault it but the speed+package vs price was what made us leave.
Uptime = 100% with them never had an outage just slow for us.
They did randomly bill my for hosting an SSL for a domain they no longer hold but they were quick to sort that out for me so again top notch support!
Sad to leave but we have our reasons why.
25 September 2025
Unprompted review
Reply from Hosting UK
Hi Rich,
Thanks so much for your feedback regarding our services, and we are sorry to hear you are leaving.
I'm glad things were dealt with swiftly, and with regard to all other information I'm going to share it with the relevant team so in future your experience is 5 stars!
Kind Regards,
Chris
Hosting UK
Extremely patient and helpfulxtremely patient…
My support person was extremely patient and helpful, it took a while to address my questions and in the end everything was sorted. I cannot praise them enough.
22 September 2025
Unprompted review
Reply from Hosting UK
Hi David,
I'm thrilled to hear about my colleague's patience, as it is only easy if you know the answers, which is where our experience comes in.
If there is anything else we can help with, do let us know.
Kind Regards,
Chris
Hosting UK
Prompt response - email space issue
Prompt response, great help for someone who isnt a techi. fantastic people.
17 September 2025
Unprompted review
Reply from Hosting UK
Hi Andrew,
Thanks for your kind words - it is much appreciated.
It's important for us to get things done quickly, but also correctly and most importantly with patient and friendly service.
If there is anything else we can assist with, do let us know.
“503 Service Unavailable” issue
Very fast and professional support! The “503 Service Unavailable” issue was resolved promptly, and the communication was clear and friendly. Thank you for the excellent assistance!
17 September 2025
Unprompted review
Reply from Hosting UK
Good Afternoon,
Thanks so much for this feedback. I'm sorry you had any issues at all, however to hear it was dealt with swiftly is good news.
If you require any further assistance don't hesitate to reach out.
Kind Regards,
Chris
Hosting UK
I’ve been reallyOutstanding Support – Above and Beyond with Email Fixes! impressed with the…
I’ve been really impressed with the support team at HostingUK.net. I had some ongoing issues with my email service, and not only did they get everything fixed quickly, but they also went the extra mile by setting up DKIM, SPF, and other records to make sure my emails are delivered securely and reliably.
Their communication was clear, friendly, and professional throughout, and I genuinely felt like they cared about getting things right rather than just doing the bare minimum. It’s rare to find hosting support that takes this level of ownership and pride in their work.
Big thanks to the team – I wouldn’t hesitate to recommend HostingUK.net to anyone looking for reliable hosting with outstanding support!
12 September 2025
Unprompted review
Reply from Hosting UK
Good Afternoon Pete,
Thanks so much for your feedback.
I know it can be a little daunting from time to time to complete these sorts of initial setups, but if we can assist and make it easier - everyone is happy!
If there is anything else we can assist with, do let us know.
Regards,
Chris
Hosting UK
Registered a new domain with HostingUK…
Registered a new domain with HostingUK only to loose the name and given a refund because another party used and registered the same domain name on webador.com 3 days after purchased it through hostingUK.
5 September 2025
Unprompted review
Reply from Hosting UK
Thanks for your review, and I do apologise for the issues with regard to your registration.
We asked for some more information so we could look into this further with you, but unfortunately did not receive a response.
Please feel free to reach out via phone or ticket at any point.
Kind Regards,
Chris
Hosting UK
Have used Hosting UK for years on…
Have used Hosting UK for years on multiple accounts and sites
Quick support and very knowledgeable - refer everyone I know to them
8 September 2025
Unprompted review
Reply from Hosting UK
Hi Lou,
Thanks so much for your review.
Such good news to hear you refer everyone you know to Hosting UK, and it's this kind of feedback that makes our day.
If there is anything else we can assist with, do let us know.
Kind Regards,
Chris
Hosting UK
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